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Remote Telephone Operator Jobs in Athens, TN (NOW HIRING)

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Remote Telephone Operator information

See Athens, TN salary details

$7

$14

$21

How much do remote telephone operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote telephone operator in Athens, TN is $14.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Athens, TN? For Remote Telephone Operator jobs in Athens, TN, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Athens, TN look for? The top searched job categories for Remote Telephone Operator jobs in Athens, TN are:
What cities near Athens, TN are hiring for Remote Telephone Operator jobs? Cities near Athens, TN with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Athens, TN as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $31,119 per year, or $15 per hour.

Customer Support Representative - Internet Services

Five Star Solutions

Cleveland, TN • Remote

$15/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

 

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.

If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities
  • Answer inbound customer calls regarding internet services
  • Troubleshoot internet connectivity service issues
  • Assist customers with starting, transferring, moving, or disconnecting services
  • Schedule technician appointments when necessary
  • Process billing inquiries and collect payments securely
  • Research customer accounts to identify the correct services and provide accurate resolutions
  • Document every customer interaction in the appropriate systems
  • Update customer account information as needed
  • Navigate multiple systems while speaking with customers
  • Deliver professional, friendly, and efficient customer service on every call
Qualifications
  • 1 year previous call center/technical or troubleshooting experience preferred
  • Excellent communication and active listening skills
  • Strong attention to detail and accuracy
  • Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
  • Good troubleshooting and problem-solving abilities
  • Strong time management and organizational skills
  • The ability to remain calm and professional during challenging customer interactions
  • A willingness to learn new systems and technology
  • The ability to work independently in a remote environment while contributing to team success

  • Starting pay - $15/hr plus shift differential(extra $1/hr nights & wkds)

    Working hours between - 8:00am-8:30pm (EST) ; Work Days - M-F and rotational weekends

    Paid Training - typically 2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)

    Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.