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Remote Telemetry Engineer Jobs in Texas (NOW HIRING)

Bread Financial

Senior Staff Agentic AI Engineer

Frisco, TX · On-site +1

$99K - $134K/yr

Telemetry Reports To : Director and above Direct Reports : 0 Work Environment * Normal office ... Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a Bread ...

TransCore

Sr Software Engineer, DevOps

Round Rock, TX · On-site +1

$49.25 - $67.50/hr

Will consider remote applicants for the right skillset. Position may be hybrid, with a blend of in ... Telemetry standards: Own the OpenTelemetry standard for the platform, including instrumentation ...

Obsidian Security

Senior Support Engineer

Dallas, TX · On-site +1

Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer ... Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry ...

HungerRush

Escalations Engineer

Houston, TX · On-site +1

This is a remote role. Essential Responsibilities and Duties * Own escalations end-to-end ... Perform deep technical analysis (SQL forensics, logs, and telemetry) to identify impact and root ...

HungerRush

Escalations Engineer

Houston, TX · On-site +1

This is a remote role. Essential Responsibilities and Duties * Own escalations end-to-end ... Perform deep technical analysis (SQL forensics, logs, and telemetry) to identify impact and root ...

Curative HR LLC

Principal Security Engineer

Austin, TX · On-site +1

$175K - $200K/yr

This is a remote position Key Responsibilities Detection, Response & Visibility * Own strategy and ... Data science or anomaly detection skills applied to security telemetry * Healthcare industry ...

Curative HR LLC

Principal Security Engineer

Austin, TX · Remote

This is a remote position Key Responsibilities Detection, Response & Visibility * Own strategy and ... Data science or anomaly detection skills applied to security telemetry * Healthcare industry ...

Curative HR LLC

Principal Security Engineer

Austin, TX · Remote

This is a remote position Key Responsibilities Detection, Response & Visibility * Own strategy and ... Data science or anomaly detection skills applied to security telemetry * Healthcare industry ...

Huntington

Senior Resiliency Engineer

Dallas, TX · On-site +1

$70K - $140K/yr

... telemetry, distributed tracing, and centralized logging to support proactive monitoring, incident ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Senior Resiliency Engineer

Dallas, TX · On-site +1

$70K - $140K/yr

... telemetry, distributed tracing, and centralized logging to support proactive monitoring, incident ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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All JobsTelemetry Engineer JobsRemote Telemetry Engineer JobsRemote Telemetry Engineer Jobs in Texas

Remote Telemetry Engineer information

What is the difference between Remote Telemetry Engineer vs Remote Data Analyst?

AspectRemote Telemetry EngineerRemote Data Analyst
Required CredentialsBachelor's in Engineering, Computer Science, or related field; knowledge of telemetry systemsBachelor's in Statistics, Data Science, or related field; proficiency in data analysis tools
Work EnvironmentEngineering teams, field sites, technical labsBusiness, finance, healthcare sectors, remote office
Industry UsageTelecommunications, aerospace, automotive, industrialFinance, marketing, healthcare, technology
Common Search/ComparisonYesNo

The Remote Telemetry Engineer focuses on designing, maintaining, and troubleshooting telemetry systems used to collect real-time data from remote sources. In contrast, the Remote Data Analyst interprets and visualizes data to support business decisions. While both roles require analytical skills, the Telemetry Engineer emphasizes technical engineering knowledge and system management, whereas the Data Analyst centers on data interpretation and reporting.

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For Remote Telemetry Engineer jobs in Texas, the most frequently searched job titles are:

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The top searched job categories for Remote Telemetry Engineer jobs in Texas are:

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Remote Telemetry Engineer jobs near you
Infographic showing various Remote Telemetry Engineer job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Future Openings - SRE Support Engineer - Observability

Virtasant

Austin, TX • On-site, Remote

$56.50 - $75/hr

Full-time

Re-posted 26 days ago

Job description

SRE Support Engineer - Observability
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific)
Freedom to grow. Power to deliver.
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world's largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
Role Overview
The Observability & Tools Support Engineer provides high-impact technical support for customers of a large technology company's internal IaaS platform, with a focus on monitoring, alerting, telemetry, and operational tooling.
This role spans a wide range of support-from white-glove onboarding and end-to-end customer enablement, to deep technical troubleshooting across Linux, networking, and observability systems (especially Prometheus and AlertManager). You will also contribute to improving the support function itself: strengthening tooling, documentation, workflows, and feedback loops so the service scales.
Success depends on excellent troubleshooting, strong written communication, comfort working with highly technical customers, and the maturity to identify patterns and drive operational improvements beyond individual ticket resolution.
Business Outcome
Become a trusted frontline expert for the customer's observability ecosystem and operational tooling - delivering fast, accurate support across Slack and tickets, improving monitoring reliability, and reducing incident impact through better triage, troubleshooting, onboarding, and knowledge capture.
Success Measures
  • Healthy volume of threads and tickets handled with high-quality outcomes
  • Consistent achievement of time-based SLAs
  • High customer satisfaction through surveys
  • Accurate classification of issue type, severity, and recurring patterns
  • Reduced repeat issues through better docs, tooling, and scalable onboarding
What Will Be True When You Succeed
  • Customers can onboard smoothly to monitoring/alerting with minimal friction
  • Monitoring and alerting issues are resolved quickly, with fewer escalations
  • Linux and networking-related incidents reach resolution faster due to strong troubleshooting and clean handoffs
  • Engineering and SRE teams receive clear, actionable feedback based on real customer trends
  • Knowledge base content prevents tickets and accelerates self-service
Core Work Units
1) Frontline Support for Observability & Tooling
  • Manage Slack threads and tickets (roughly 50/50)
  • Handle a broad range of customer support: simple issue resolution through end-to-end onboarding
  • Provide clear, structured guidance to highly technical customers
  • Maintain strong attention to detail while managing multiple interactions in parallel

2) Deep-Dive Troubleshooting & Incident Support
  • Troubleshoot, isolate, and resolve monitoring and alerting issues (especially Prometheus + AlertManager)
  • Troubleshoot complex Linux and networking issues (TCP/IP fundamentals required)
  • Support OpenTelemetry, tracing, and telemetry pipelines, including investigation of gaps in signals and instrumentation
  • Drive incidents to resolution in partnership with Engineering/SRE teams

3) Documentation & Knowledge Development
  • Build and maintain customer-facing and internal knowledge base articles
  • Create informational posts for the community support platform
  • Turn repeated issues into reusable guides, checklists, and onboarding playbooks

4) Trend Analysis & Feedback to Engineering
  • Analyze and categorize customer interaction trends
  • Provide accurate, meaningful feedback to Engineering and SRE orgs to improve product/tooling
  • Identify "top offenders" and propose practical fixes (tooling, docs, process, product)

5) Operational Excellence & Continuous Improvement
  • Participate in post-mortem reviews and drive follow-through on improvements
  • Contribute meaningfully to team objectives and goals (process, tooling, and service scaling)
  • Bring creativity and discretion to resolve highly complex issues "outside the box"

High-Quality Work - what top performance looks like
Frontline Support
  • Moves smoothly from triage to deeper analysis without losing the customer
  • Communicates clearly and confidently with technical users
  • Maintains clean follow-ups and thread hygiene even with high context switching

Troubleshooting
  • Rapidly isolates issues across monitoring/alerting configs, Linux runtime behavior, and network connectivity
  • Uses structured approaches to incident handling: hypothesis → test → evidence → resolution
  • Produces high-signal writeups that accelerate downstream resolution

Documentation & Enablement
  • Documentation is clear enough that customers avoid opening tickets
  • Onboarding flows reduce time-to-value and prevent common misconfigurations
  • Captures "tribal knowledge" quickly and makes it reusable

Operational Excellence
  • Obsessing over details: correct severity, accurate tagging, clean timelines, strong handoffs
  • Spots patterns early and proactively proposes improvements that scale support

Typical Day / Work Patterns
  • ~50% Slack support, ~50% ticket handling
  • Deep-dive investigations during lower ticket volume periods
  • Documentation writing and lightweight tooling/process improvements when patterns emerge
  • Weekly team review of escalations, themes, and operational improvements
  • High rate of context switching and parallel issue management
Required Skills & Experience (Non-Negotiable)
  • Several years supporting highly scalable applications and web services
  • Hands-on experience with open-source observability and cloud-native tooling, including:
    • Kubernetes (and container fundamentals)
    • Prometheus and AlertManager troubleshooting
    • OpenTelemetry and distributed tracing concepts
  • Strong understanding of the Linux operating system (command line, process/network debugging, logs)
  • Good understanding of infrastructure observability principles (signals, alerting strategy, SLO thinking, noise reduction)
  • Good understanding of the TCP/IP suite and practical networking troubleshooting
  • Strong experience troubleshooting ambiguous, multi-layer issues
  • Excellent analytical capability and strong attention to detail
  • Strong written and verbal communication (clear, structured, customer-friendly)
  • Comfortable working with a very technical customer base
  • Passion for Technical Support and a service mindset
Nice-to-Haves
  • Experience improving or supporting internal support tooling or workflows (automation, templates, runbooks)
  • Experience operating at scale in a services environment (pattern detection, KPI/SLA awareness, operational process maturity)
  • Familiarity with Grafana, log aggregation, incident tooling, and production support practices
  • Prior SRE or platform support experience

Minimum Qualifications
  • 3-7+ years in Technical Support Engineering, SRE support, DevOps, Platform Support, or similar
  • Demonstrated experience supporting distributed systems, IaaS, or cloud platforms
  • Strong Linux, troubleshooting, and customer-facing communication background
  • Evidence of documentation, knowledge-base contributions, and process improvement mindset

Disqualifiers: weak Linux fundamentals, inability to troubleshoot systematically, poor written communication, or discomfort supporting highly technical users.
What You'll Love
  • Real technical problem solving with tangible customer impact
  • A role that blends deep troubleshooting with scaling support via docs, tooling, and process
  • High autonomy in a remote-first environment

What May Be Challenging
  • High context switching and managing multiple threads in parallel
  • Repeated patterns that require discipline to convert pain into scalable improvements
  • Supporting high-visibility systems where speed and accuracy matter

Differentiation
Industry: Remote-first, trust-based culture; global team; autonomy; modern systems; meaningful technical challenges
Internal: High-impact, customer-facing observability support; direct influence on tooling and process maturity; opportunity to shape scalable support practices
Our team Technology Operations Locations Brazil, Chile, Colombia, Mexico, Canada, USA Remote status Fully Remote

Apply