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Remote Telehealth Customer Service Representative Jobs in Decatur, AL

Liveops

Remote Customer Service Representative

Athens, AL · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

The Misch Group

Commercial Lines CSR

Athens, AL · Remote

The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Remote Telehealth Customer Service Representative information

See Decatur, AL salary details

$9

$17

$25

How much do remote telehealth customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote telehealth customer service representative in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the main challenges faced by Remote Telehealth Customer Service Representatives, and how can they be managed?

Remote Telehealth Customer Service Representatives often encounter challenges such as managing a high volume of patient inquiries, navigating various telehealth platforms, and ensuring clear communication without in-person cues. To handle these effectively, it's important to develop strong organizational skills, become proficient with healthcare software, and maintain a calm, empathetic approach when resolving patient concerns. Regular team meetings and ongoing training can also help representatives stay updated on best practices and adapt to evolving workflows.

What does a Remote Telehealth Customer Service Representative do?

A Remote Telehealth Customer Service Representative assists patients and healthcare providers by answering questions, scheduling appointments, handling billing inquiries, and providing information about telehealth services, all from a remote location. They help troubleshoot basic technical issues, guide patients through the telehealth process, and ensure a seamless virtual healthcare experience. This role requires strong communication skills, empathy, and the ability to navigate various software platforms used in telemedicine.

What are the key skills and qualifications needed to thrive as a Remote Telehealth Customer Service Representative, and why are they important?

To thrive as a Remote Telehealth Customer Service Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with telehealth platforms, CRM systems, and basic computer proficiency is typically required. Excellent listening, problem-solving abilities, and empathy help you connect with patients and handle sensitive information effectively. These skills and qualities are essential for ensuring patient satisfaction, maintaining privacy, and supporting smooth virtual healthcare operations.
What are the most commonly searched types of Telehealth Customer Service Representative jobs in Decatur, AL? The most popular types of Telehealth Customer Service Representative jobs in Decatur, AL are:
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What job categories do people searching Remote Telehealth Customer Service Representative jobs in Decatur, AL look for? The top searched job categories for Remote Telehealth Customer Service Representative jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Remote Telehealth Customer Service Representative jobs? Cities near Decatur, AL with the most Remote Telehealth Customer Service Representative job openings:
Remote Telehealth Customer Service Representative jobs near you
Customer Service Representative - Remote

Customer Service Representative - Remote

Power Finance Texas

Huntsville, AL • Remote

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Remote Customer Service Representative

Location: Remote (Alabama Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and digital communication channels
  • Assist with loan applications, account inquiries, payment processing, and general service requests
  • Communicate loan terms, repayment options, and company policies clearly and accurately
  • Resolve customer concerns efficiently, escalating complex matters as appropriate
  • Maintain detailed and accurate records of all customer interactions within internal systems
  • Adhere to all company policies, procedures, and applicable regulatory requirements
  • Contribute to customer retention and satisfaction by delivering consistent, high-quality service
Required Qualifications
  • High school diploma or equivalent required
  • Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
  • Strong verbal and written communication skills
  • Demonstrated ability to manage multiple priorities in a remote, structured work environment
  • Proficiency with computer systems, including CRM platforms and Microsoft Office applications
  • High level of professionalism, integrity, and attention to detail
Preferred Qualifications
  • Experience in consumer lending, banking, or financial services
  • Bilingual proficiency (English/Spanish)
  • Familiarity with customer support technologies and ticketing systems
Compensation & Benefits
  • Base Compensation: $20.00 – $25.00 per hour, commensurate with experience
  • Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

  • Comprehensive medical, dental, and vision coverage
  • Paid time off, including vacation, sick leave, and company holidays
  • Remote work flexibility within a structured environment
  • Paid training and ongoing professional development
  • Opportunities for internal advancement
Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.