2

Remote Telecommunications Jobs in Rochester, NY (NOW HIRING)

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and ...

New

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and ...

New

Remote Telecommunications information

See Rochester, NY salary details

$25.2K

$89K

$164K

How much do remote telecommunications jobs pay per year?

As of Aug 1, 2026, the average yearly pay for remote telecommunications in Rochester, NY is $88,956.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,591.00 and $128,512.00 per year, depending on experience, location, and employer.

What does a typical workday look like for someone in a Remote Telecommunications position?

A typical day in a Remote Telecommunications role involves monitoring network performance, troubleshooting connection issues, and providing technical support to clients or internal teams, all from a remote setting. You may participate in virtual meetings to coordinate with IT staff, document and escalate complex technical challenges, and implement network updates or security protocols. Responsibilities can range from configuring VoIP systems to analyzing traffic data and ensuring minimal downtime. You'll usually collaborate closely with other technical professionals, making strong communication and teamwork skills important even when working independently. This structure provides a dynamic and flexible work environment, suited to those who enjoy fast-paced problem-solving and continual learning.

What is a Remote Telecommunications job?

A Remote Telecommunications job involves managing communication systems, such as internet, phone, and video conferencing, from a remote location. Responsibilities may include network maintenance, troubleshooting connectivity issues, and supporting VoIP or wireless systems. These roles are common in industries like IT, customer service, and network engineering. Remote telecommunications professionals use digital tools to ensure seamless communication without needing to be onsite.

What are the key skills and qualifications needed to thrive in the Remote Telecommunications position, and why are they important?

To excel in a Remote Telecommunications role, you should have a solid understanding of networking principles, telecommunications systems, and troubleshooting techniques, often backed by a degree in telecommunications, IT, or a related field. Familiarity with VoIP platforms, network management tools, and certifications such as CCNA or CompTIA Network+ is highly valuable. Strong communication, problem-solving abilities, and self-motivation are essential soft skills for collaborating remotely and addressing issues promptly. These qualifications ensure efficient operation, effective teamwork, and reliable support for communication infrastructure in a virtual work environment.

What are the most commonly searched types of Telecommunications jobs in Rochester, NY? The most popular types of Telecommunications jobs in Rochester, NY are:
What are popular job titles related to Remote Telecommunications jobs in Rochester, NY? For Remote Telecommunications jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Remote Telecommunications jobs? Cities near Rochester, NY with the most Remote Telecommunications job openings:
Infographic showing various Remote Telecommunications job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $88,956 per year, or $42.8 per hour.

Customer Success Manager

Webbing

York, NY โ€ข On-site, Remote

Full-time

Posted 21 days ago


Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits