Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Manage relationships with telecommunications carriers and strategic technology vendors. Engineering ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Manage relationships with telecommunications carriers and strategic technology vendors. Engineering ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Manage relationships with telecommunications carriers and strategic technology vendors. Engineering ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Manage relationships with telecommunications carriers and strategic technology vendors. Engineering ...
Remote Telecommunication information
What is a remote telecommunication?
A Remote Telecommunication job involves managing, maintaining, or supporting communication systems such as phone, internet, and networking infrastructure from a remote location. Professionals in this field may handle customer service, technical support, network monitoring, or system administration tasks using digital tools and online platforms. These roles are essential for ensuring uninterrupted communication services for businesses and consumers. Remote telecommunication jobs offer flexibility and the ability to work from anywhere with a reliable internet connection.
What are some common challenges faced by professionals working in remote telecommunication roles, and how can they be addressed?
Professionals in remote telecommunication roles often face challenges such as coordinating across different time zones, maintaining effective communication with team members, and managing technical issues without on-site support. To address these, it's essential to establish clear communication protocols, use collaborative tools like Slack or Microsoft Teams, and ensure reliable internet connectivity and backup solutions. Regular virtual meetings and proactive status updates can also help foster teamwork and keep projects on track.
What are the key skills and qualifications needed to thrive as a remote telecommunication specialist, and why are they important?
To thrive as a Remote Telecommunication Specialist, you need a strong understanding of networking, telecommunication systems, and troubleshooting, often supported by a relevant degree or industry certifications like CompTIA Network+ or Cisco CCNA. Familiarity with VoIP platforms, network management tools, and remote monitoring systems is typically required. Excellent problem-solving, communication skills, and self-motivation help specialists collaborate effectively and resolve issues independently. These skills ensure reliable connectivity and efficient support for remote communication infrastructures, which are vital for modern organizations.
What is the difference between Remote Telecommunication vs Remote Network Technician?
| Aspect | Remote Telecommunication | Remote Network Technician |
|---|---|---|
| Required Credentials | Certifications like CCNA, CompTIA Network+ | Certifications like CCNA, CompTIA Network+ |
| Work Environment | Remote, office, or field-based in telecom settings | Primarily remote or on-site troubleshooting of networks |
| Industry Usage | Telecom providers, ISPs, communication companies | IT firms, service providers, enterprise networks |
| Common Search/Comparison | Remote Telecommunication vs Remote Network Technician |
Remote Telecommunication and Remote Network Technician roles share similar certifications and work environments, often overlapping in industry usage. However, remote telecommunication focuses more on managing communication systems and infrastructure, while remote network technicians troubleshoot and repair network issues. Both roles are essential in maintaining connectivity but differ in specific responsibilities and focus areas.
What cities near Groton, CT are hiring for Remote Telecommunication jobs?
Cities near Groton, CT with the most Remote Telecommunication job openings:
Senior Manager IT - Unified Communications Operations (Remote)
Carolina, RI • Remote
Full-time
Posted 25 days ago
First Citizens Bank rating
7.4
Based on 106 frontline employees who took The Breakroom Quiz
108th of 174 rated banks
Job description
Overview
Responsibilities & Qualifications
Additional Information
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.
The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations
Responsibilities & Qualifications
Duties and Responsibilities:
Leadership & Operational Management
- Lead and develop a high-performing Unified Communications Operations team.
- Establish operational standards, governance, service levels, and performance metrics.
- Drive operational excellence through incident, problem, change, and service management practices.
- Serve as the senior escalation point for critical production issues and service disruptions.
- Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.
Service Delivery & Platform Operations
- Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
- Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
- Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
- Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
- Manage relationships with telecommunications carriers and strategic technology vendors.
Engineering Partnership & Strategic Initiatives
- Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
- Ensure new technologies transition smoothly into production support.
- Participate in capacity planning, disaster recovery, and business continuity initiatives.
- Provide operational guidance for architecture and technology design decisions.
Security, Risk & Compliance
- Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
- Oversee patch management, vulnerability remediation, and operational risk controls.
- Support audits, regulatory requirements, and security assessments.
- Maintain operational resiliency and recovery capabilities for critical communications services.
Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
Qualifications:
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Qualifications
- 8+ years supporting enterprise Unified Communications environments.
- 7+ years leading technical operations teams in large-scale organizations.
- Experience managing mission-critical, 24x7 production environments.
- Strong background with Cisco Unified Communications technologies and SIP-based services.
- Experience managing telecommunications providers, vendors, and operational budgets.
- Experience within a highly regulated environment, preferably a financial institution.
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection, Expressway, IM & Presence
- SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
- VoIP architecture and troubleshooting
- Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
- ITIL service management practices
- Incident, Problem, Change, and Release Management
- Vulnerability Management, Business Continuity, and Disaster Recovery
- Experience in a Large Financial Institution (LFI).
- Experience supporting cloud contact center integrations.
- Microsoft Teams Phone experience.
- ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.
#LI-JB1
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Qualifications:Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Education:UNAVAILABLEEmployment Type: FULL_TIMEWhat First Citizens Bank employees say
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