Remote Telecom Fraud Analyst Jobs in Boise, ID (NOW HIRING)

This is a remote position.

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
  
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
  
• Work effectively in a highly collaborative environment with a variety of business partners
  
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
  
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution
  

• JD from an accredited US law school or foreign law degree and LLM is required
  
• Experience in areas such as fraud analysis, compliance analysis, conflict resolution, education, hospitality, or other transferable professional backgrounds
  
• Strong customer service skills, including empathy, phone etiquette, and complaint de-escalation
  
• Flexible and customer service focused
  
• Clear and professional verbal and written communication skills
  
• Ability to communicate complex ideas to diverse audiences clearly
  
• Ability to handle changing or competing priorities to support business needs
  
• Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
  
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook