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Remote Telecom Expense Management Jobs in Shawnee, OK

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Remote Telecom Expense Management information

What are the key skills and qualifications needed to thrive as a Remote Telecom Expense Management professional, and why are they important?

To thrive as a Remote Telecom Expense Management professional, you need a solid understanding of telecommunications billing, financial analysis, and contract management, typically supported by experience in telecom or finance. Familiarity with telecom expense management (TEM) platforms, Excel, and data analysis tools is crucial, and certifications like CTEM can be advantageous. Strong attention to detail, problem-solving skills, and effective communication are important soft skills for ensuring accurate expense tracking and vendor negotiations. These skills ensure cost optimization, compliance, and efficient management of telecom services for organizations.

What is the difference between Remote Telecom Expense Management vs Remote Network Technician?

AspectRemote Telecom Expense ManagementRemote Network Technician
Primary RoleManaging and optimizing telecom expenses and billingInstalling, maintaining, and troubleshooting network hardware and software
Required SkillsBilling analysis, vendor management, telecom systems knowledgeNetwork configuration, troubleshooting, hardware setup
Work EnvironmentOffice or remote, focused on telecom billing systemsRemote or on-site, focused on network infrastructure
CertificationsTelecom or billing certifications often preferredNetwork certifications like CompTIA Network+ or Cisco CCNA

While both roles may work remotely and require technical knowledge, Remote Telecom Expense Management focuses on managing telecom costs and billing, whereas Remote Network Technicians handle network hardware and infrastructure. They serve different functions within the IT and telecom industry but may collaborate on projects involving network and telecom systems.

What is remote telecom expense management?

Remote telecom expense management (TEM) refers to the process of managing and optimizing an organization's telecommunications costs, assets, and services from a remote location. This involves tracking usage, auditing invoices, identifying billing errors, and negotiating contracts without the need for on-site presence. Remote TEM specialists use software and cloud-based tools to analyze data, ensure compliance, and recommend cost-saving measures for phone, internet, and mobile services. The goal is to reduce unnecessary expenses and streamline telecom operations for businesses.

What are some common challenges faced in a remote Telecom Expense Management role, and how can they be addressed?

In a remote Telecom Expense Management (TEM) role, professionals often encounter challenges such as managing large volumes of billing data from multiple carriers, ensuring timely dispute resolution, and maintaining clear communication with internal teams and vendors. These challenges can be addressed by leveraging specialized TEM software, establishing standardized processes, and actively collaborating via digital tools to track issues and share updates. Strong organizational skills and proactive communication are key to overcoming these obstacles and ensuring cost savings and compliance for the organization.
Remote Telecom Expense Management jobs near you
Infographic showing various Remote Telecom Expense Management job openings in Shawnee, OK as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 100% Remote job distribution.

Remote Call Center Customer Service Representative

MCI Careers

Oklahoma City, OK • Remote

$7.25 - $11.50/hr

Full-time

Re-posted 6 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat with professionalism.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer complaints and issues.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve service delivery.
  • Adhere to company policies and compliance standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school Diploma/GED
  • Previous experience in customer service or a call center environment.
  • Strong interpersonal and problem-solving skills.
  • Ability to work independently and manage time effectively.
  • Comfortable using multiple software systems simultaneously.
  • High-speed internet and a distraction-free home office setup.
  • Flexibility to work various shifts, including evenings and weekends.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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