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Remote Telecom Expense Management Jobs in Raleigh, NC

Belay Solutions

Executive Assistant (Remote)

Raleigh, NC · Remote

$20 - $23/hr

Manage and structure calendars around strategic priorities and ensure leaders are fully prepared ... Oversee invoicing, billing, and expense tracking with high levels of accuracy. Monthly close ...

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Remote Telecom Expense Management information

What are the key skills and qualifications needed to thrive as a Remote Telecom Expense Management professional, and why are they important?

To thrive as a Remote Telecom Expense Management professional, you need a solid understanding of telecommunications billing, financial analysis, and contract management, typically supported by experience in telecom or finance. Familiarity with telecom expense management (TEM) platforms, Excel, and data analysis tools is crucial, and certifications like CTEM can be advantageous. Strong attention to detail, problem-solving skills, and effective communication are important soft skills for ensuring accurate expense tracking and vendor negotiations. These skills ensure cost optimization, compliance, and efficient management of telecom services for organizations.

What are some common challenges faced in a remote Telecom Expense Management role, and how can they be addressed?

In a remote Telecom Expense Management (TEM) role, professionals often encounter challenges such as managing large volumes of billing data from multiple carriers, ensuring timely dispute resolution, and maintaining clear communication with internal teams and vendors. These challenges can be addressed by leveraging specialized TEM software, establishing standardized processes, and actively collaborating via digital tools to track issues and share updates. Strong organizational skills and proactive communication are key to overcoming these obstacles and ensuring cost savings and compliance for the organization.

What is remote telecom expense management?

Remote telecom expense management (TEM) refers to the process of managing and optimizing an organization's telecommunications costs, assets, and services from a remote location. This involves tracking usage, auditing invoices, identifying billing errors, and negotiating contracts without the need for on-site presence. Remote TEM specialists use software and cloud-based tools to analyze data, ensure compliance, and recommend cost-saving measures for phone, internet, and mobile services. The goal is to reduce unnecessary expenses and streamline telecom operations for businesses.

What is the difference between Remote Telecom Expense Management vs Remote Network Technician?

AspectRemote Telecom Expense ManagementRemote Network Technician
Primary RoleManaging and optimizing telecom expenses and billingInstalling, maintaining, and troubleshooting network hardware and software
Required SkillsBilling analysis, vendor management, telecom systems knowledgeNetwork configuration, troubleshooting, hardware setup
Work EnvironmentOffice or remote, focused on telecom billing systemsRemote or on-site, focused on network infrastructure
CertificationsTelecom or billing certifications often preferredNetwork certifications like CompTIA Network+ or Cisco CCNA

While both roles may work remotely and require technical knowledge, Remote Telecom Expense Management focuses on managing telecom costs and billing, whereas Remote Network Technicians handle network hardware and infrastructure. They serve different functions within the IT and telecom industry but may collaborate on projects involving network and telecom systems.

What are popular job titles related to Remote Telecom Expense Management jobs in Raleigh, NC? For Remote Telecom Expense Management jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Telecom Expense Management jobs in Raleigh, NC look for? The top searched job categories for Remote Telecom Expense Management jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Telecom Expense Management jobs? Cities near Raleigh, NC with the most Remote Telecom Expense Management job openings:
Remote Telecom Expense Management jobs near you
Telecommunications Specialist (Hybrid)

Telecommunications Specialist (Hybrid)

A.C. Coy

Raleigh, NC • On-site, Remote

Other

Posted 6 days ago

Job description

Overview
  • Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment to our US Government client.
  • This hybrid Contract-to-Hire position will be located in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities
  • Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
  • Schedule and coordinate network service installations based on project specifications.
  • Report and track daily tasks in Excel spreadsheets.
  • Work on ServiceNow tickets.
  • Perform data analysis, capture, and review of metrics, and provide management reports as requested.
  • Manage extraction of data from ServiceNow to create next-day reports of outages.
  • Coordinate new upgrades and enhancements.
  • Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
  • Responsible for the ordering, tracking, and overall coordination required for circuit installations.
  • Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
  • Use provisioning tools to process customer service orders and activate service.
  • Understand all allied vendors and systems and processes from order submission to completion & troubleshooting.
  • Maintain a keen understanding of all vendors SLAs.
  • Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
  • Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time

Qualifications
  • Associate Degree and 3+ years of IT work experience; or an additional 2 years of work experience can be substituted for the degree.
  • 3+ years of applicable network experience and support.
  • Strong knowledge of SD-WAN, data circuits and network troubleshooting.
  • Experience with ServiceNow.
  • Proficiency with MS Office Suite, especially Excel and Teams
  • Trouble shooting knowledge of router, switch and modem connections and setup.
  • Remote connections using VPN, Putty and or SSH.
  • Prior T2 network support experience is a plus.
  • Strong customer service experience as you will be instrumental in establishing customer relationships.
  • Must be flexible and willing to work on-call, overnights and weekends as needed.
  • Excellent organizational and communication skills.
  • Must be able to obtain Public Trust Clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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