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Remote Technical Writer Jobs in Lawrence, MA (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Strong verbal and written communication skills with the ability to explain technical concepts ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Strong verbal and written communication skills with the ability to explain technical concepts ...

YO AI Labs

Product Manager - Remote

Boston, MA · Remote

$80 - $100/hr

Technical Writing * Product Strategy * PRD Development * Executive Communication * Prioritization * Stakeholder Management * Cross-Functional Communication Preferred Qualifications * 4+ years of ...

YO AI Labs

Product Manager - Remote

Boston, MA · Remote

$80 - $100/hr

Technical Writing * Product Strategy * PRD Development * Executive Communication * Prioritization * Stakeholder Management * Cross-Functional Communication Preferred Qualifications * 4+ years of ...

YO AI Labs

Product Management Expert -Remote

Boston, MA · Remote

$60 - $100/hr

Technical Writing * Product Strategy * PRD Development * Executive Communication * Prioritization * Stakeholder Management * Cross-Functional Communication Preferred Qualifications * 4+ years of ...

YO AI Labs

Product Management Expert -Remote

Boston, MA · Remote

$60 - $100/hr

Technical Writing * Product Strategy * PRD Development * Executive Communication * Prioritization * Stakeholder Management * Cross-Functional Communication Preferred Qualifications * 4+ years of ...

DRC Systems

Technical Lead - Data Analysis

Boston, MA · Remote

$50 - $54/hr

Title - Technical Lead - Data Analysis Location - Boston, MA - Remote JD - Key Skills * Advanced SQL & Data Modeling - Proven ability to design robust data models, write complex SQL, and build ...

YO AI Labs

DevOps Engineer - Remote

Boston, MA · Remote

$50 - $150/hr

Remote Job Overview We are seeking experienced DevOps Engineers to create and evaluate production ... Open-source contributions or technical writing experience. * Previous experience with AI training ...

YO AI Labs

DevOps Engineer - Remote

Boston, MA · Remote

$50 - $150/hr

Remote Job Overview We are seeking experienced DevOps Engineers to create and evaluate production ... Open-source contributions or technical writing experience. * Previous experience with AI training ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Excellent verbal and written communication and presentation skills * Prior work with Azure DevOps ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

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All JobsTechnical Writer JobsRemote Technical Writer JobsRemote Technical Writer Jobs in Lawrence, MA

Remote Technical Writer information

See Lawrence, MA salary details

$14

$40

$69

How much do remote technical writer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote technical writer in Lawrence, MA is $40.86, according to ZipRecruiter salary data. Most workers in this role earn between $30.24 and $49.42 per hour, depending on experience, location, and employer.

What is a remote technical writer?

A Remote Technical Writer is a professional who creates clear, concise documentation such as user manuals, guides, and online help resources for products or services, while working from a location outside of a traditional office. They collaborate with subject matter experts, engineers, or product managers to gather information and translate technical concepts into easily understandable content. Remote Technical Writers use digital communication tools to manage projects, conduct interviews, and deliver documentation, making it possible to work from anywhere with a reliable internet connection.

What does a remote technical writer do?

Remote technical writers create documents that explain complex technical information in simple language that can be understood by anyone. Instead of working in the office, remote technical writers complete their tasks from home or another location outside of the office. As a remote technical writer, your documents may include instruction manuals for power tools, scientific journal articles, and descriptions of computer applications. You research the topic and simplify the industry jargon so that those not in the industry can still understand it. Remote technical writers may be on the staff of a business or writing agency, or they may work as an independent contractor with many different clients.

What key skills and qualifications are needed to thrive as a remote technical writer?

To thrive as a Remote Technical Writer, you need excellent written communication skills, a strong grasp of technical concepts, and relevant qualifications such as a degree in English, communications, or a technical field. Proficiency with documentation tools like Microsoft Word, Adobe FrameMaker, Markdown, and content management systems is typically required. Attention to detail, self-motivation, and the ability to work independently are crucial soft skills for remote collaboration and meeting deadlines. These skills ensure the creation of clear, accurate documentation that supports users and teams across distributed environments.

What are some common challenges faced by remote technical writers, and how can they be addressed?

Remote technical writers often face challenges such as collaborating effectively with subject matter experts across different time zones, staying aligned with rapidly changing project requirements, and maintaining clear communication with development teams. These can be addressed by leveraging collaboration tools (like Slack, Confluence, and Zoom), setting up regular check-ins, and proactively seeking feedback. Building strong relationships with team members and establishing clear documentation processes also help ensure accuracy and consistency in deliverables.

What is the difference between Remote Technical Writer vs Remote Content Writer?

AspectRemote Technical WriterRemote Content Writer
Required CredentialsTechnical degree or background, certifications like STC or SMEWriting or journalism degree, portfolio of diverse content
Work EnvironmentTech companies, engineering firms, software firmsMedia outlets, marketing agencies, online platforms
Employer & Industry UsageHigh in tech, software, engineering sectorsBroad across marketing, media, e-commerce
Search & Comparison IntentTechnical accuracy, documentation skillsCreativity, storytelling, SEO skills

Remote Technical Writers focus on creating detailed technical documentation for technical products, often requiring specialized knowledge and certifications. Remote Content Writers produce a variety of content types for marketing or media purposes, emphasizing creativity and SEO. While both roles involve writing, their industries, skills, and work environments differ significantly.

Are remote technical writers still in demand?

Remote technical writers are still in demand as companies seek clear, concise documentation for products and services. Skills in tools like Markdown, HTML, and content management systems, along with the ability to work independently, are valuable in this field.

How much does a remote technical writer make?

Remote technical writers typically earn between $50,000 and $85,000 annually, depending on experience, industry, and location. Senior or specialized writers with expertise in tools like Markdown or XML can earn higher salaries, especially when working for large organizations or in high-demand fields.
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Remote Technical Writer jobs near you
Infographic showing various Remote Technical Writer job openings in Lawrence, MA as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $84,981 per year, or $40.9 per hour.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

$100K - $115K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Engineer

Burlington, Massachusetts, United States

10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty and Nordstrom.

As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 50+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map!

Introduction

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday–Sunday schedule on retail hours

At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team.

Salary Range

$100,000 - $115,000 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply