Plymouth, MA · Remote
$17/hr
What role will you play in helping us write the next chapter? About the job: The SmartPak Customer ... technical support as needed. * The hourly rate for this role is $17 * We offer the following ...
New
Plymouth, MA · Remote
$17/hr
What role will you play in helping us write the next chapter? About the job: The SmartPak Customer ... technical support as needed. * The hourly rate for this role is $17 * We offer the following ...
New
Plymouth, MA · On-site +1
$22 - $27/hr
Translate technical system functionality into practical guidance for clients Payroll Platform ... Support reporting needs using Custom Report Writer and dashboards * Assist with integrations (401k ...
Plymouth, MA · On-site +1
$22 - $27/hr
Translate technical system functionality into practical guidance for clients Payroll Platform ... Support reporting needs using Custom Report Writer and dashboards * Assist with integrations (401k ...
$14.52 - $19.56
2% of jobs
$19.56 - $24.61
7% of jobs
$24.61 - $29.66
12% of jobs
$30.83 is the 25th percentile. Wages below this are outliers.
$29.66 - $34.70
16% of jobs
The median wage is $38.49 / hr.
$34.70 - $39.75
17% of jobs
$39.75 - $44.80
14% of jobs
$48.08 is the 75th percentile. Wages above this are outliers.
$44.80 - $49.84
11% of jobs
$49.84 - $54.89
10% of jobs
$54.89 - $59.94
5% of jobs
$59.94 - $64.98
3% of jobs
$64.98 - $70.03
3% of jobs
$14
$41
$70
Remote technical writers create documents that explain complex technical information in simple language that can be understood by anyone. Instead of working in the office, remote technical writers complete their tasks from home or another location outside of the office. As a remote technical writer, your documents may include instruction manuals for power tools, scientific journal articles, and descriptions of computer applications. You research the topic and simplify the industry jargon so that those not in the industry can still understand it. Remote technical writers may be on the staff of a business or writing agency, or they may work as an independent contractor with many different clients.
| Aspect | Remote Technical Writer | Remote Content Writer |
|---|---|---|
| Required Credentials | Technical degree or background, certifications like STC or SME | Writing or journalism degree, portfolio of diverse content |
| Work Environment | Tech companies, engineering firms, software firms | Media outlets, marketing agencies, online platforms |
| Employer & Industry Usage | High in tech, software, engineering sectors | Broad across marketing, media, e-commerce |
| Search & Comparison Intent | Technical accuracy, documentation skills | Creativity, storytelling, SEO skills |
Remote Technical Writers focus on creating detailed technical documentation for technical products, often requiring specialized knowledge and certifications. Remote Content Writers produce a variety of content types for marketing or media purposes, emphasizing creativity and SEO. While both roles involve writing, their industries, skills, and work environments differ significantly.
The top searched job categories for Remote Technical Writer jobs in Hyannis, MA are:
Cities near Hyannis, MA with the most Remote Technical Writer job openings:
$17/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted yesterday
New
6.9
Based on 227 frontline employees who took The Breakroom Quiz
9th of 39 rated national retailers
About SmartPak:
SmartPak, a Chewy company, brings together more than 25 years of trusted expertise in equine health with the scale, innovation, and customer-first culture of Chewy. Together, we're advancing our mission to create a world where every horse thrives while continuing to deliver the products, services, and expertise the equine community knows and trusts.
At SmartPak, we work hard because we're passionate about horses and the people who care for them. Since 1999, we've been connecting the equine community through innovative products, including our patented SmartPak supplement system, and a commitment to exceptional customer experiences. We're building an inclusive culture where respect, collaboration, ownership, and innovation drive everything we do. If you're looking to make a meaningful impact, grow your career, and help shape the future of equine health, we'd love for you to join us!
What role will you play in helping us write the next chapter?
About the job:
The SmartPak Customer Care Team is passionately focused on powering healthy horses and happy riders! The Customer Service Agent role is an exciting position supporting SmartPak’s call center. We’re looking for awesome horse people who can bring in their own equine experience to support our customers and their horses. The Customer Service Agent role focuses on customer engagement, health knowledge, supplement subscriptions, and expertise in our current product assortment. This position is hourly, fully remote, and requires some evening hours and weekends.
Hourly Rate: $17/hr
Location: Remote
Here's what you’ll do:
Engage with SmartPak customers over the phone, chat, and text – partnering with customers to provide thoughtful recommendations and support.
Promote brand loyalty while providing solutions to SmartPak customers for their equestrian needs
Increase sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating deep product expertise and serving as a trusted resource for customers
Cultivate relationships with our customers by providing exemplary customer service
Drive brand-building initiatives through the execution of marketing programs and promotions
Provide accurate account management and follow-up based on customer needs
Responsible for schedule adherence and meeting productivity standards
Qualifications:
5+ years of hands-on equine experience
Equine focused degrees preferred
Passion for helping customers and supporting the health and well-being of their horses
Sophisticated verbal and written communication skills
Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook
Aptitude to quickly learn and confidently navigate new computer systems
Ability to approach challenges with creativity and a solutions-oriented mindset
Proficient time management and organizational skills
Comfortable making decisions in ambiguous situations, communicating clearly, and building positive working relationships
Exhibits sales aptitude and willingness to improve upon these skills
Comfortable working independently, as well as in a group
Ability to stay motivated in a remote environment
Customer service experience preferred
Telephone and/or retail background are a plus
Remote Technology requirements:
Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system. Use of WiFi is not permitted. Applicants must have service through a major Internet Service Provider.
Must own a mobile device that has the capability to download and access the Okta Verify application, which is a free app.
Applicant or a member of their household must have access to communicate with Internet Service Provider and be permitted to request service or receive technical support as needed.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Sourced by ZipRecruiter
Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.
Retail
10,000+ Employees
Plantation, FL, US
2011
