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Remote Technical Support Tech For Medical Lab Jobs

Bay Alarm Company

Tech Support

Concord, CA · Remote

$41K - $51K/yr

... remote programming for area code splits, acquisitions, etc. Job Duties: * Answer incoming technical ... We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company ...

EIS

Technical Support Specialist

San Francisco, CA · On-site +1

$50K - $75K/yr

... for production environment issues. Acting as an incident commander when critical situations arise ... Lastly, the Technical Support Specialist ensures correct configuration of the Support tech stack ...

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How much do remote technical support tech for medical lab jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote technical support tech for medical lab in the United States is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Tech for a Medical Lab, and why are they important?

To thrive as a Remote Technical Support Tech for a Medical Lab, you need a solid understanding of laboratory equipment, IT troubleshooting, and typically an associate degree or relevant certification in information technology or biomedical engineering. Familiarity with remote diagnostic tools, ticketing systems, medical lab software (such as LIS), and certifications like CompTIA A+ or ITIL Foundation are highly valuable. Strong problem-solving abilities, clear communication, and patience are essential soft skills for effectively assisting lab staff and resolving issues remotely. These competencies ensure fast, accurate technical support that minimizes downtime and maintains the integrity of critical lab operations.

What are some common challenges faced by a Remote Technical Support Tech for Medical Labs, and how can they be addressed?

A common challenge in this role is troubleshooting complex lab equipment and software issues without being physically present at the site. This requires excellent communication skills to guide lab staff through technical procedures step-by-step and creative problem-solving to diagnose issues remotely. Building strong relationships with on-site technicians and maintaining up-to-date knowledge of lab systems are key to success. Regular training and clear documentation can also help minimize misunderstandings and speed up resolution times.

What does a Remote Technical Support Tech for a Medical Lab do?

A Remote Technical Support Tech for a Medical Lab provides technical assistance and troubleshooting for laboratory equipment, software, and systems from a remote location. They help resolve issues with lab devices, manage software updates, and guide lab staff through technical problems via phone, email, or remote access tools. These techs play a vital role in ensuring that lab operations run smoothly and efficiently, minimizing downtime and supporting accurate test results. They may also document issues, escalate complex problems, and assist with the installation and configuration of new lab technologies.

What is the difference between Remote Technical Support Tech For Medical Lab vs Medical Laboratory Technician?

AspectRemote Technical Support Tech For Medical LabMedical Laboratory Technician
CredentialsCertifications in IT support, possibly healthcare ITMedical Laboratory Technician certification (MLT or equivalent)
Work EnvironmentRemote, primarily via phone or onlineLaboratory setting, hands-on sample analysis
Employer & Industry UsageHealthcare providers, medical labs, IT support firmsHospitals, diagnostic labs, clinics

The Remote Technical Support Tech For Medical Lab focuses on providing remote technical assistance for lab equipment and software, requiring IT and healthcare IT certifications. In contrast, the Medical Laboratory Technician performs hands-on sample testing in a lab setting, requiring clinical lab certifications. Both roles serve the medical lab industry but differ significantly in work environment and skill set.

Technical Support Specialist (Remote)

CameraMatics

Boonton, NJ • Remote

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist, you will be the first point of contact for our customers, guiding them through our hardware and software features and capabilities, ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers’ experience. You will also serve as first point of contact for our vast network of Field Technicians, supporting them with installation and service guidance to ensure seamless and successful implementation of our technologies.

What You’ll Do

  • Customer Focus: Provide technical support to customers via phone, email, and other communication channels.

  • Problem-Solving: Diagnose and troubleshoot technical issues reported by customers, related to our products or services.

  • Documentation: Document customer issues and resolutions accurately and thoroughly in our ticketing system.

  • Collaboration: Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues

  • Escalation Management: Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution.

  • Proactive Improvement: Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience.

  • Knowledge Sharing: Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams.

  • On-Call Support: Participate in an on-call rotation to provide after-hours support when necessary.

  • Shift Work: This role includes a variety of shifts to provide support to our global customer base.

**Flexibility to work alternative shift hours is essential.

What we're looking for

  • Technical Aptitude: Critical thinking with a strong understanding of computer systems, networking, and troubleshooting methodology. A bachelor’s degree in computer science, Information Technology, or related field is desirable.

  • Experience: 2+ years of experience in a technical support role, preferably in a software or technology company. Fleet telematics background is a huge plus. Salesforce background is required.

  • Tools and Technologies: Proficiency in using diagnostic tools and remote support technologies.

  • Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

  • Customer-Centric Approach: Exceptional customer service skills and a strong commitment to customer satisfaction.

  • Adaptability: Ability to work independently and collaboratively in a fast-paced environment.

  • Organization: Detail-oriented with strong organizational and time management skills.

What you'll get

  • 401(k) package

  • Medical, dental & vision insurance

  • Career growth in a fast-paced tech environment

  • Cross-functional collaboration with Engineering & Product teams

  • High-impact role with customer and field technician interaction

  • Exposure to fleet telematics and modern support technologies

Please note: This position is open to candidates currently residing in the United States who are authorized to work in the U.S. without current or future employer sponsorship.