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Remote Technical Support Representative Jobs in Rowlett, TX

Straive

Be Seen First

Technical Support Representative

Dallas, TX · Remote

$13 - $20/hr

Job Summary The Technical Support Representative delivers multi-channel customer service and ... Location: 100% Remote (Work from Home). * Requirement: Must have a dedicated, quiet workspace with ...

New

Centerbase

Technical Support Representative

Dallas, TX · On-site +1

$24.04 - $28.84/hr

Position Summary The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include ...

SYDIERA

Remote Customer Support Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

Position Overview Remote Customer Support Representatives provide customer assistance through phone ... Remote Work Requirements Candidates must be prepared to meet the technical and workspace ...

Clear Choice

Support Representative

Addison, TX · Remote

$17.50 - $23.50/hr

Support Representative Care Connection Team -- Multiple Locations Location ... Greenwood Village, CO (100% remote- please see list of acceptable states below ) Type: Full Time ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... technical support team. * Performs remote troubleshooting through diagnostic techniques and ...

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Remote Technical Support Representative information

See Rowlett, TX salary details

$10

$18

$28

How much do remote technical support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote technical support representative in Rowlett, TX is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.59 per hour, depending on experience, location, and employer.

What is a remote technical support representative?

Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.

How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?

Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.

What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?

To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.

What is the difference between Remote Technical Support Representative vs Customer Service Representative?

AspectRemote Technical Support RepresentativeCustomer Service Representative
Required CredentialsTechnical certifications often preferred (e.g., CompTIA, Microsoft)Customer service or communication skills, sometimes certifications in customer relations
Work EnvironmentRemote, technical support tools, troubleshooting softwareRemote or in-office, call centers, customer interaction platforms
Employer & IndustryIT, tech companies, software providersRetail, telecom, service industries
Common Search/ComparisonYesYes

The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.

What cities near Rowlett, TX are hiring for Remote Technical Support Representative jobs?

Cities near Rowlett, TX with the most Remote Technical Support Representative job openings:

Technical Support Representative

Dallas, TX • Remote

Straive
See more jobs at Straiveexternal

$13 - $20/hr

Contractor

Posted 2 days ago

New

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Job description

Job Summary

The Technical Support Representative delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Work Environment

  • Location: 100% Remote (Work from Home).
  • Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.

Key Responsibilities

  • Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
  • Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
  • Account Maintenance: Assist users with login problems and password resets.
  • Product Guidance: Provide clear instructions on basic product navigation and features.
  • Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications

  • Experience: 0-1 year in technical support, help desk, or customer service.
  • OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
  • Software Skills: Experience with database navigation and Microsoft Office applications.
  • Communication: Strong verbal and written English communication skills.
  • Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.

Company Description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to
empowering businesses across various industries with cutting-edge technology and expert
insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive
innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining
sophisticated technology with subject matter expertise, we deliver material impact on our
clients' topline and streamline their operations.

With a client base spanning 30 countries, Straive's strategically located teams operate from
eight countries and is headquartered in Singapore. This global presence enables us to offer
localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI
innovation. Here, you'll have the opportunity to contribute to transformative projects,
supported by significant investments and an entrepreneurial drive fueled by our
partnership with EQT.