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Remote Technical Support Representative Jobs in Nepean, ON

theITSC

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Sales Representative (Remote)

Ottawa, ON · Remote

CA$60K - CA$75K/yr (+ commission)

This is a fully remote position. What you'll do: Client Account Representatives participate in the ... Company Description theITSupportCenter is an industry-leading provider of expert technical support ...

CIRA

Manager, Technical Solutions

Ottawa, ON · Remote

You build and support high-performing teams by setting clear expectations and providing coaching ... CIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged. Our ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

YO AI Labs

AI Technical Trainer - Remote

Ottawa, ON · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

Targeted Talent

Technical Recruiter

Ottawa, ON · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

Targeted Talent

Technical Recruiter

Ottawa, ON · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

Aspire Lifestyles

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Remote Travel Customer Service Representative (Bilingual French)

Ottawa, ON · Remote

CA$24 - CA$26/hr

Remote Travel Customer Service Representative - Bilingual (French or Cantonese) Location: Remote ... Our agents play a key role in ensuring customers receive responsive, professional support while ...

DoiT

Senior Technical Content Writer

Ottawa, ON · Remote

This remote role is ideally based in the United States or Canada, with overlap with US business ... support collaboration with internal stakeholders and occasional external experts. Candidates ...

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Remote Technical Support Representative information

What is a remote technical support representative?

Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.

How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?

Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.

What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?

To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.

What is the difference between Remote Technical Support Representative vs Customer Service Representative?

AspectRemote Technical Support RepresentativeCustomer Service Representative
Required CredentialsTechnical certifications often preferred (e.g., CompTIA, Microsoft)Customer service or communication skills, sometimes certifications in customer relations
Work EnvironmentRemote, technical support tools, troubleshooting softwareRemote or in-office, call centers, customer interaction platforms
Employer & IndustryIT, tech companies, software providersRetail, telecom, service industries
Common Search/ComparisonYesYes

The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.

What cities near Nepean, ON are hiring for Remote Technical Support Representative jobs?

Cities near Nepean, ON with the most Remote Technical Support Representative job openings:

Infographic showing various Remote Technical Support Representative job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Sales Representative (Remote)

Ottawa, ON • Remote

theITSC
IT Services • 201 - 500 employees
Learn more about theITSCexternal

CA$60K - CA$75K/yr (+ commission)

Full-time

PTO

Re-posted yesterday

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Job description

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped commissions and direct exposure to senior leadership. theITSupportCenter is growing, and we're hiring remote Sales Representatives to research, reach, and win new corporate clients.


This is a fully remote position.


What you'll do:
Client Account Representatives participate in the entire sales process:

  • Research prospective client companies and build your own target list
  • Reach senior IT executives and decision-makers by phone and email
  • Present the value of theITSupportCenter's premium support platform
  • Book and lead introductory calls that turn prospects into clients
  • Negotiate service agreements and manage ongoing client relationships


Why Apply?

  • Salary, bonus and uncapped potential sales commissions
  • Commitment to developing skills and talent
  • Senior management involvement and support
  • A clear path to grow as you produce
  • Significant earnings potential


What we're looking for:

We welcome candidates from all backgrounds and experience levels. Our successful Sales Representatives demonstrate the following:

  • Organized and detail-oriented
  • Self-disciplined and motivated to chase leads
  • Self-starters with a track record of taking initiative
  • Strong communicators, comfortable talking to executives
  • Resilient through long sales cycles
  • Team players who want to win together


Who We Are:

theITSupportCenter is an industry-leading provider of white-glove technical support for Fortune 1000 companies. Organizations worldwide trust us with their employees' corporate IT, software, and mobile device issues, and our client retention reflects it. We give our team the training and tools to deliver that level of service, and to build real sales careers doing it.


Compensation potential exceeds CAD$65,000. This figure consists of 1) salary, 2) commissions on sales and 3) bonus opportunities. Benefits include paid vacation and paid training.

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.