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Remote Technical Support Representative Jobs in Washington

ABB

VFD Technical Support Specialist

Washington, DC · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...

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Remote Technical Support Representative information

What is a remote technical support representative?

Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.

How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?

Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.

What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?

To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.

What is the difference between Remote Technical Support Representative vs Customer Service Representative?

AspectRemote Technical Support RepresentativeCustomer Service Representative
Required CredentialsTechnical certifications often preferred (e.g., CompTIA, Microsoft)Customer service or communication skills, sometimes certifications in customer relations
Work EnvironmentRemote, technical support tools, troubleshooting softwareRemote or in-office, call centers, customer interaction platforms
Employer & IndustryIT, tech companies, software providersRetail, telecom, service industries
Common Search/ComparisonYesYes

The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.

What cities in Washington are hiring for Remote Technical Support Representative jobs?

Cities in Washington with the most Remote Technical Support Representative job openings:

Infographic showing various Remote Technical Support Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Remote Customer Support Representative

Washington, DC • Remote

Jobs for Humanity
Non-Profits • 11 - 50 employees
Learn more about Jobs for Humanityexternal

$18 - $24.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Remote Customer Support Representative

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources.

At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Job Description

OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representativecoordinating payments and transactions with partners and associates across your designated region.

This position requires strong communication, organizational, and analytical skills, as well as the ability to handle financial correspondence with precision and professionalism in a fast-paced, remote environment.

Requirements

Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations.

High School Diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred.

Proven ability to manage financial documentation and client correspondence with accuracy.

Excellent communication, negotiation, and relationship management skills.

Strong analytical and problem-solving abilities with high attention to detail.

Sound knowledge of Escrow laws and financial compliance frameworks.

Ability to work independently and remotely, maintaining consistent productivity and professionalism.

Qualifications

Excellent customer service orientation and interpersonal communication.

Financial acumen and familiarity with reconciliation, invoicing, and payment processing.

Strong organizational and time management abilities.

Integrity, reliability, and discretion when handling confidential financial information.

Proven teamwork and adaptability in dynamic environments.

Additional Information

Competitive compensation and benefits package.

Fully remote position work from anywhere.

Opportunities for growth, training, and career advancement.

Supportive and collaborative work culture.

Exposure to global operations within the energy and financial services sector.

Interested candidates are invited to submit their resume and cover letter Please include "Remote Customer Support Representative Collections, Account Receivables, and Escrow" in your subject line.

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