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Remote Technical Support Contractor Jobs in Cleveland, OH

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions. * Diagnose, troubleshoot, and resolve end-user issues related to: * Windows domains ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

The ideal individual is comfortable handling high ticket volume, providing excellent customer service, and troubleshooting a broad range of technical issues in a remote support setting. Job Type ...

Liveops

Remote Spanish Bilingual Customer Service

Lorain, OH · Remote

$14 - $17.75/hr

... technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business tailored to your strengths. As an Independent Contractor, you will:

Liveops

Remote Spanish Bilingual Customer Service

Elyria, OH · Remote

$14.25 - $17.75/hr

... technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business tailored to your strengths. As an Independent Contractor, you will:

Liveops

Remote Spanish Bilingual Customer Service

Akron, OH · Remote

$14.75 - $18.75/hr

... technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business tailored to your strengths. As an Independent Contractor, you will:

Liveops

Remote Spanish Bilingual Customer Service

Medina, OH · Remote

$13.75 - $17.25/hr

... technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business tailored to your strengths. As an Independent Contractor, you will:

Beacon Biosignals

Sleep Study Support Specialist

Cleveland, OH · On-site +1

$17.50 - $23.50/hr

What you will bring: * 2+ years of experience in a sleep center, clinical/technical support, or ... Ability to work independently in a remote environment while collaborating effectively with cross ...

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Remote Technical Support Contractor information

See Cleveland, OH salary details

$13

$25

$43

How much do remote technical support contractor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote technical support contractor in Cleveland, OH is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are popular job titles related to Remote Technical Support Contractor jobs in Cleveland, OH?

For Remote Technical Support Contractor jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Contractor jobs in Cleveland, OH look for?

The top searched job categories for Remote Technical Support Contractor jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Technical Support Contractor jobs?

Cities near Cleveland, OH with the most Remote Technical Support Contractor job openings:

Remote Technical Support Contractor jobs near you
Infographic showing various Remote Technical Support Contractor job openings in Cleveland, OH as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 10% In-person, and 90% Remote job distribution, with an average salary of $52,545 per year, or $25.3 per hour.

Remote Healthcare Support Representative

Liveops

Medina, OH • Remote

Contractor

Re-posted 4 days ago

Job description

Healthcare Support Representative — Independent Contractor

Location: Remote (US-Based)

Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • At least 1 year of phone-based healthcare patient or provider support experience.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant “people helping” fields.
  • In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired.
  • Comfortable with medical and health insurance terminology while refraining from offering medical advice.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Pay structures vary by client program; most programs pay for productive time and may include performance-based pay.
  • Independent Contractors are responsible for their own taxes and expenses.
Application & Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. View background requirements

Computer Requirements
  • Some clients may require additional security measures and equipment.
  • Wired internet connection.
  • Android or Apple phone.
  • Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported).
  • Review basic technology requirements
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks.
  • Client hours of operation will vary.
Important Notes
  • Additional checks regarding OIG/SAM exclusion lists may be required by clients.
  • Some clients and programs may have additional requirements and certifications.
  • Ensure the clients you choose align with your availability and commitments.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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