Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production ...
... technical modernization services to ensure national border security agents can operate safely and ... As the Program Manager, you are the strategic anchor of the Support Services contract. Your ...
... technical modernization services to ensure national border security agents can operate safely and ... As the Program Manager, you are the strategic anchor of the Support Services contract. Your ...
Field Application Engineer '27
Oklahoma City, OK · On-site +1
$53K - $80K/yr
Install and program our products using hand tools or programming languages ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...
Field Application Engineer '27
Oklahoma City, OK · On-site +1
$53K - $80K/yr
Install and program our products using hand tools or programming languages ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...
Technical Project Manager
Tulsa, OK · On-site +1
... programs include Tulsa Remote, LLC, Tulsa Innovation Labs, LLC, inTulsa Initiative, LLC, Build In ... We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting ...
Technical Project Manager
Tulsa, OK · On-site +1
... programs include Tulsa Remote, LLC, Tulsa Innovation Labs, LLC, inTulsa Initiative, LLC, Build In ... We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting ...
Technical Drawing Specialist
Oklahoma City, OK · On-site +1
Responsibilities Shape the Future of Air Traffic Management with Peraton At Peraton, we advance the ... Remote Option: Yes, you can be remote. Remote employees must be local to OKC and would be required ...
Technical Drawing Specialist
Oklahoma City, OK · On-site +1
Responsibilities Shape the Future of Air Traffic Management with Peraton At Peraton, we advance the ... Remote Option: Yes, you can be remote. Remote employees must be local to OKC and would be required ...
Technical Drawing Specialist
Oklahoma City, OK · On-site +1
Responsibilities Shape the Future of Air Traffic Management with Peraton At Peraton, we advance the ... Remote Option: Yes, you can be remote. Remote employees must be local to OKC and would be required ...
Technical Drawing Specialist
Oklahoma City, OK · On-site +1
Responsibilities Shape the Future of Air Traffic Management with Peraton At Peraton, we advance the ... Remote Option: Yes, you can be remote. Remote employees must be local to OKC and would be required ...
Maintenance, Operations and Quality Program Manager
Broken Arrow, OK · On-site +1
$100K - $129K/yr
Performs specialized technical tasks to support operations. Work is primarily achieved ... programs for school facility maintenance teams. * Gain experience managing operations, training ...
Maintenance, Operations and Quality Program Manager
Broken Arrow, OK · On-site +1
$100K - $129K/yr
Performs specialized technical tasks to support operations. Work is primarily achieved ... programs for school facility maintenance teams. * Gain experience managing operations, training ...
Maintenance, Operations and Quality Program Manager
Bethany, OK · On-site +1
$100K - $129K/yr
Performs specialized technical tasks to support operations. Work is primarily achieved ... programs for school facility maintenance teams. * Gain experience managing operations, training ...
Maintenance, Operations and Quality Program Manager
Bethany, OK · On-site +1
$100K - $129K/yr
Performs specialized technical tasks to support operations. Work is primarily achieved ... programs for school facility maintenance teams. * Gain experience managing operations, training ...
Maintenance, Operations and Quality Program Manager
Bethany, OK · On-site +1
$100K - $129K/yr
Performs specialized technical tasks to support operations. Work is primarily achieved ... programs for school facility maintenance teams. * Gain experience managing operations, training ...
Maintenance, Operations and Quality Program Manager
Bethany, OK · On-site +1
$100K - $129K/yr
Performs specialized technical tasks to support operations. Work is primarily achieved ... programs for school facility maintenance teams. * Gain experience managing operations, training ...
The mission-critical program provides comprehensive training, safety, standards, curriculum ... Remote or Oklahoma City, OK * Status: Full-Time / Contingent Upon Contract Award Who You Are You ...
The mission-critical program provides comprehensive training, safety, standards, curriculum ... Remote or Oklahoma City, OK * Status: Full-Time / Contingent Upon Contract Award Who You Are You ...
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
Quick apply
Sales Territory Manager (Remote) Multiple Territories Open Nationwide -- Join Our Growing Sales ... Comfortable with extended daily driving and occasional overnight travel (most travel is by car)
$55K - $126K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical ... The client's engineering team is responsible for managing the network, maintaining an Authority to ...
$55K - $126K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical ... The client's engineering team is responsible for managing the network, maintaining an Authority to ...
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Technical Support Specialist (Machinery) - 3rd Shift
Tulsa, OK • Remote
pregis
• Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees501 - 1,000 employees
Full-time
Re-posted 10 days ago
Key responsibilities
Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.
Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.
Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.
Pregis rating
7.0
Based on 30 frontline employees who took The Breakroom Quiz
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005