ZipRecruiter

Log In

2

Remote Technical Account Manager Associate Jobs in Washington

F2Onsite

Be Seen First

Technical Project Manager - Retail - Store Rollouts - Remote EST ONLY

Washington, DC · Remote

$55 - $60/hr

Remote - Technical Project Manager with strong Retail Technology/Store rollout experience required * Remote-East Coast-Travel 20%-25% required * Duration: Start asap, 3 - 6 month engagement with ...

Clarest Health

Account Manager (Remote Eligible)

Vienna, VA · Remote

$86K - $138K/yr

The Account Manager is a client-facing role responsible for managing a defined portfolio of health ... Works closely with Operations, Clinical, Technical and Product teams to support accurate and timely ...

Clarest Health

Account Manager (Remote Eligible)

Vienna, VA · On-site +1

$86K - $138K/yr

The Account Manager is a client-facing role responsible for managing a defined portfolio of health ... Works closely with Operations, Clinical, Technical and Product teams to support accurate and timely ...

MBR Partners

Account Manager - Enterprise

Ashburn, VA · Remote

$296K - $332K/yr

MBR Partners are instructed to locate a Strategic Account Manager for our US clients in a remote ... Ability to articulate technical concepts to non-technical stakeholders. * Education: Bachelor ...

MBR Partners

Account Manager - Enterprise

Ashburn, VA · On-site +1

MBR Partners are instructed to locate a Strategic Account Manager for our US clients in a remote ... Ability to articulate technical concepts to non-technical stakeholders. * Education: Bachelor ...

Dataprise

Senior Account Manager

Rockville, MD · On-site +1

The Sr. AM will establish a cadence of onsite and remote customer meetings as well as recurring ... The ability to translate technical content to non-technical customers. The ability to work ...

Generac

Sales Engineer - Data Centers

Ashburn, VA · On-site +1

This role assists assigned National Account or Account Manager(s) with data center MEP Engineering ... Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ...

Janitza

Key Account Manager - Industrial

Ashburn, VA · Remote

Remote Who We Are Janitza LP is the North American arm of Janitza electronics GmbH, a leading ... The ideal candidate will have proven experience in selling technical electronic equipment and ...

next page

Showing results 1-20

People also search for

All JobsRemote Technical Account Manager Associate JobsRemote Technical Account Manager Associate Jobs in Washington

Remote Technical Account Manager Associate information

What are the key skills and qualifications needed to thrive as a Remote Technical Account Manager Associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

How does a Remote Technical Account Manager Associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What is a Remote Technical Account Manager Associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Washington? The most popular types of Remote Technical Account Manager jobs in Washington are:
What cities in Washington are hiring for Remote Technical Account Manager Associate jobs? Cities in Washington with the most Remote Technical Account Manager Associate job openings:
Remote Technical Account Manager Associate jobs near you
Senior Technical Account Manager -- Kubernetes / DevSecOps (Federal Platform)

Senior Technical Account Manager -- Kubernetes / DevSecOps (Federal Platform)

Rackner

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)

Location: Remote (U.S.) | Washington, DC Metro Area preferred
Clearance: Active TS/SCI preferred (or eligible to obtain)

Why This Role Matters

You'll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments.

This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.

What You'll Do

Lead Customer Engagement

  • Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
  • Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
  • Build trust quickly and operate as a reliable partner to customer stakeholders

Drive Platform Adoption

  • Act as the primary driver of platform adoption and correct usage across customer teams.
  • Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
  • Actively guide customers from initial onboarding through sustained usage and expansion
  • Identify and address adoption blockers, improving how teams use the platform in practice

Enable & Educate

  • Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
  • Gather user feedback and translate insights into improved adoption and experience

Operate with Discipline

  • Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
  • Maintain clear documentation and follow-through across engagements

What This Role Is — and Is Not

This role is:

  • A customer-facing technical leadership role
  • Focused on platform adoption, enablement, and outcomes
  • A bridge between engineering, product, and mission users

This role is not:

  • A backend engineering or build-only position
  • A ticket-based support role
  • A pure sales or quota-carrying role
  • A fit for candidates without prior customer-facing technical experience

What Success Looks Like (First 60 Days)

  • Quickly establish credibility and operate independently in customer-facing environments
  • Independently guide onboarding and platform fit decisions
  • Identify and help resolve early adoption challenges
  • Begin influencing how customers use and expand platform services

What You Bring (Capability + Credibility)

We're looking for candidates who can perform in this role and have demonstrated similar work in practice.

Core Capabilities

  • Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
  • Experience with DevSecOps practices and CI/CD pipelines in real-world environments
  • Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
  • Proven ability to operate across engineering, product, and non-technical stakeholders

Credibility Signals

  • Experience independently leading customer-facing technical discussions
  • Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
  • Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
  • Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges

Preferred Experience

  • Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
  • Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
  • Hands-on use of cloud platforms (AWS, Azure, or GCP)
  • Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows

Why Rackner

Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter.

We prioritize:

  • Meaningful technical challenges
  • Collaborative teams
  • Opportunities to grow and take ownership

What This Role Offers You

  • Work directly with teams adopting modern DevSecOps platforms in real-world environments
  • Build expertise across Kubernetes, cloud, and platform ecosystems
  • Operate in a role that influences customer adoption and program success—not just delivery execution
  • Collaborate with experienced engineers, architects, and mission partners
  • Grow into broader technical leadership or platform strategy roles

Benefits & Perks

  • 401(k) with 100% match up to 6%
  • Comprehensive medical, dental, and vision coverage
  • Life insurance + short- and long-term disability
  • Generous paid time off
  • Home office and equipment support
  • Covered certifications and training
  • Competitive compensation and weekly pay schedule

Equal Opportunity

Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.