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Remote Tech Support Jobs in West Virginia (NOW HIRING)

Entergy

Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field Minimum experience required of the position: * Tech Support Specialist I: 0-2 years of power plant or ...

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Synthesis Health

IT Security Engineer (L3)

Charleston, WV · Remote

$105K - $125K/yr

As our IT Security Engineer, you'll own the day-to-day administration and ongoing maturation of a modern Microsoft 365 E5/E7 environment supporting a fully remote healthcare SaaS company. You'll be ...

Synthesis Health

IT Security Engineer (L3)

Charleston, WV · Remote

$105K - $125K/yr

As our IT Security Engineer, you'll own the day-to-day administration and ongoing maturation of a modern Microsoft 365 E5/E7 environment supporting a fully remote healthcare SaaS company. You'll be ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

GDIT

Infrastructure Services Lead Project Manager

WV · On-site +1

$148K - $201K/yr

Oversee specific projects within the NHLBI IT support services program. * Ensure projects are ... Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in West Virginia

Remote Tech Support information

See West Virginia salary details

$20.9K

$33.7K

$51.1K

How much do remote tech support jobs pay per year?

As of Jul 26, 2026, the average yearly pay for remote tech support in West Virginia is $33,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,000.00 and $36,400.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in West Virginia? For Remote Tech Support jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in West Virginia look for? The top searched job categories for Remote Tech Support jobs in West Virginia are:
What cities in West Virginia are hiring for Remote Tech Support jobs? Cities in West Virginia with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in West Virginia as of July 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 51% Physical, 4% Hybrid, and 45% Remote job distribution, with an average salary of $33,661 per year, or $16.2 per hour.
Technical Support Specialist

Technical Support Specialist

Entergy

On-site, Remote

Full-time

Posted 2 days ago

Entergy rating

8.1

Company rating: 8.1 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

29th of 53 rated energy and utility

Job description

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. 

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

 

 

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

Position can be located within the ETS North Region which is from Monroe, LA to Batesville, AR.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

Primary Location: - Arkansas : Redfield 
Job Function: Engineering
FLSA Status:
Relocation Option: 
Union description/code:
Number of Openings: 1
Req ID: 124056
Travel Percentage:Up to 25%

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