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Remote Tagalog Call Center Jobs in Wisconsin (NOW HIRING)

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Location: Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports To: Patient Customer Service Manager Compensation: $50,000+ ( Based on experience ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Location: Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports To: Patient Customer Service Manager Compensation: $50,000+ (Based on experience ...

Mypath

Call Center Specialist

Green Bay, WI · On-site +1

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... This is a remote (in Wisconsin) position requiring a home office. Hours are second or third shift ...

TransPerfect

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

TransPerfect

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

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Remote Tagalog Call Center information

What is a Remote Tagalog Call Center?

A Remote Tagalog Call Center is a customer service operation where agents who are fluent in Tagalog work from home or another remote location to handle calls, emails, or chats. These agents assist Tagalog-speaking customers with inquiries, technical support, or other services, often on behalf of companies based in different countries. Remote call centers allow businesses to provide support in the Tagalog language without requiring a physical office, offering flexibility for both employers and employees. This setup is especially beneficial for reaching Filipino clients or customers who prefer to communicate in their native language.

What is the difference between Remote Tagalog Call Center vs Remote Customer Service Representative?

AspectRemote Tagalog Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, possibly bilingual in TagalogCustomer service skills, sometimes specific product knowledge
Work EnvironmentHome-based call center setup, headset, computerHome or office, computer and phone required
Industry UsageCall centers serving Filipino or international clientsVarious industries including retail, tech, healthcare
Search & Comparison IntentFocus on Filipino language support, remote call center jobsGeneral customer service roles, remote work opportunities

The Remote Tagalog Call Center primarily involves handling customer inquiries via phone in Tagalog, often for international or Filipino clients. In contrast, a Remote Customer Service Representative may handle a broader range of customer interactions across various industries, not necessarily in Tagalog. Both roles require strong communication skills and basic technical setup, but the language requirement and industry focus distinguish them.

What are the key skills and qualifications needed to thrive as a Remote Tagalog Call Center Agent, and why are they important?

To thrive as a Remote Tagalog Call Center Agent, you need fluency in Tagalog and English, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Excellent listening skills, patience, and problem-solving abilities help agents build rapport and resolve customer issues efficiently. These skills are crucial for providing high-quality support, ensuring customer satisfaction, and maintaining a positive company reputation in a remote work environment.

What are some common challenges faced by Remote Tagalog Call Center agents, and how can they be managed effectively?

Remote Tagalog Call Center agents often face challenges such as maintaining clear communication without face-to-face cues, managing time zones if handling international clients, and staying motivated in a home-based environment. To manage these, agents should establish a dedicated workspace, use active listening skills, and regularly communicate with their supervisors and teammates through virtual meetings. Leveraging collaboration tools and adhering to set schedules also help maintain productivity and foster a sense of team connection.
What are popular job titles related to Remote Tagalog Call Center jobs in Wisconsin? For Remote Tagalog Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Tagalog Call Center jobs in Wisconsin look for? The top searched job categories for Remote Tagalog Call Center jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Tagalog Call Center jobs? Cities in Wisconsin with the most Remote Tagalog Call Center job openings:
Remote Tagalog Call Center jobs near you

Call Center Supervisor- Remote

Patient Accounting Service Center, LLC

Manitowoc, WI • Remote

Full-time

Re-posted 17 days ago

Job description

Location: Remote (Need to pass internet speed test)Department: Healthcare Operations / Call Center
Reports To: Patient Customer Service Manager
Compensation: $50,000+ (Based on experience) + quarterly bonus eligibility
Schedule: Full-time, Monday–Friday 8:00 - 4:30pm CST and one late night until 7:00PM CST

POSITION SUMMARY:

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.

KEY RESPONSIBILITIES:

Leadership & Team Development

  • Partner with Human Resources to recruit, interview, and select top talent.

  • Build meaningful connections with team members to encourage open communication, trust, and accountability.

  • Coach, train, and motivate staff to meet and exceed performance goals.

  • Conduct regular one-on-ones, evaluations, and professional development sessions.

  • Recognize and reward individual and team achievements to boost engagement and morale.

  • Coordinate cross-training and onboarding with Training and Workforce Analysts.

Performance Management:

  • Establish clear goals and performance metrics for the team.

  • Monitor and evaluate results based on productivity, quality, and timeliness.

  • Analyze reports to identify performance trends and process improvement opportunities.

  • Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.

  • Ensure full compliance with company policies, HIPAA, and PHI standards.

Operations & Strategy:

    • Identify and implement process improvements that support department goals.

    • Manage resources and schedules to maintain service levels and client satisfaction.

    • Handle escalated calls or issues, ensuring prompt and professional resolution.

    • Partner with leadership and cross-functional departments to align operational objectives.

    • Champion GetixHealth’s mission, vision, and values across all interactions.

QUALIFICATIONS:

Education:

  • High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

  • 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.

  • Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).

Experience:

  • 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred

  • Experience managing remote teams and prioritizing workloads across multiple client accounts

  • Knowledge of medical billing, insurance claims, and healthcare administration is a plus

Certifications:

  • Certified Revenue Cycle Specialist (CRCS) required within the first year of employment

Technical Skills:

  • Proficient in Microsoft Office Suite and contact center technology platforms

  • Strong computer literacy and ability to troubleshoot basic technical issues remotely

  • Experience with healthcare billing systems or EMR software preferred

WORK ENVIRONMENT & EQUIPMENT:

  • Remote position – work from home anywhere in the U.S.

  • Company-provided computer and necessary equipment

  • Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications

WHY JOIN AMC/GETIXHEALTH?:

Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth /Americollect is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.