... surveillance equipment. Birdseye offers highly customized end-to-end remote security guard services ... We need a senior operator who can lead complex, alwayson operations and own a disciplined ...
... surveillance equipment. Birdseye offers highly customized end-to-end remote security guard services ... We need a senior operator who can lead complex, alwayson operations and own a disciplined ...
Digital Solutions Delivery Manager
Markham, ON · On-site +1
CA$115K - CA$170K/yr
... work on a Remote work schedule in the Greater Toronto Area. In this role, you will impact the ... operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain ...
Digital Solutions Delivery Manager
Markham, ON · On-site +1
CA$115K - CA$170K/yr
... work on a Remote work schedule in the Greater Toronto Area. In this role, you will impact the ... operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain ...
... surveillance dragnets. Our well-received applications have appeared on Lifehacker, Techradar, and ... Automation you personally built - a tool, service, operator, distributed system, or auto ...
... surveillance dragnets. Our well-received applications have appeared on Lifehacker, Techradar, and ... Automation you personally built - a tool, service, operator, distributed system, or auto ...
Digital Solutions Delivery Manager
Markham, ON · On-site +1
CA$115K - CA$170K/yr
... work on a Remote work schedule in the Greater Toronto Area. In this role, you will impact the ... operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain ...
Digital Solutions Delivery Manager
Markham, ON · On-site +1
CA$115K - CA$170K/yr
... work on a Remote work schedule in the Greater Toronto Area. In this role, you will impact the ... operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain ...
... surveillance dragnets. Our well-received applications have appeared on Lifehacker, Techradar, and ... Automation you personally built -- a tool, service, operator, distributed system, or auto ...
Quick apply
... surveillance dragnets. Our well-received applications have appeared on Lifehacker, Techradar, and ... Automation you personally built -- a tool, service, operator, distributed system, or auto ...
Remote Surveillance Operator information
What is a remote surveillance operator?
Remote Surveillance Operators are professionals who monitor live video feeds and security systems from a remote location to ensure the safety and security of properties, assets, or individuals. They use surveillance technology to detect suspicious activities, respond to security breaches, and report incidents in real-time. Their work often involves operating cameras, alarms, and communication systems, and they play a critical role in preventing theft, vandalism, or unauthorized access. Remote Surveillance Operators may work for security companies, corporations, or government agencies, and their responsibilities can vary depending on the industry and employer.
What are the key skills and qualifications needed to thrive as a remote surveillance operator?
To thrive as a Remote Surveillance Operator, you need keen observational skills, attention to detail, and often a background in security or criminal justice. Familiarity with CCTV systems, video analytics software, and incident reporting tools is typically required, along with relevant certifications such as Security Guard licenses. Strong situational awareness, integrity, and effective communication are vital soft skills for quickly identifying and escalating security issues. These abilities ensure prompt detection and response to potential threats, protecting people and property in remote environments.
What are some common challenges faced by remote surveillance operators, and how can they be overcome?
Remote Surveillance Operators often encounter challenges such as monitoring multiple camera feeds simultaneously, maintaining focus during long shifts, and responding quickly to suspicious activities. To overcome these, operators typically use advanced surveillance software with alert features and rely on structured shift schedules to minimize fatigue. Regular communication with on-site security teams and ongoing training in situational awareness also help operators stay effective and responsive in their roles.
What is the difference between Remote Surveillance Operator vs Security Monitoring Technician?
| Aspect | Remote Surveillance Operator | Security Monitoring Technician |
|---|---|---|
| Credentials | Typically requires CCTV or security system certifications | Often requires similar certifications, plus technical training |
| Work Environment | Remote, monitoring security feeds from various locations | On-site or remote, maintaining and troubleshooting security systems |
| Industry Usage | Common in security firms, government agencies, and corporations | Primarily in security companies, facilities management, and tech firms |
| Job Focus | Monitoring live feeds, alerting authorities, incident reporting | System maintenance, troubleshooting, and ensuring system functionality |
Both roles involve security system oversight, but Remote Surveillance Operators focus on monitoring and alerting, while Security Monitoring Technicians handle system maintenance and troubleshooting. The roles often overlap in credentials and work environment, but their primary responsibilities differ.
What are popular job titles related to Remote Surveillance Operator jobs in Toronto, ON?
For Remote Surveillance Operator jobs in Toronto, ON, the most frequently searched job titles are:
Full-time
Re-posted 11 days ago
Job description
Location: Toronto, ON (strongly preferred)
Travel: Regular to Eastern Europe and a new South/Central America station
Reports to: CEO
Department: Operations (Remote Video Monitoring)
Company Overview:
Since 2011, Birdseye Security Solutions has been on a mission to reduce crime across North America. In order to make the biggest impact, Birdseye's tenacious team has focused on Cargo Theft which attributes to a huge slice of the overall crime statistics pie. We have a strong track record delivering solutions to aid in this $200 billion/year problem by focusing on operational effectiveness and safeguarding of assets in the Transport and Logistics industry. These solutions include combining professionally trained staff with the latest AI technology and security surveillance equipment. Birdseye offers highly customized end-to-end remote security guard services, safety & compliance control and operations analytics reports to it's enterprise client base. Birdseye employs over 350 professionals globally and is headquartered in Toronto Canada.
About the Opportunity:
Birdseye is scaling a 24/7/365 multisite Remote Video Monitoring (RVM) operation. We are simultaneously launching a LATAM station and rapidly deploying a proprietary AI platform across our stations. We need a senior operator who can lead complex, alwayson operations and own a disciplined, guardrailed AI rollout that improves SLAs/KPIs without regression.
Business Objectives:
- SLA Excellence: 99.5% SLA adherence; declining breach rate QoQ.
- Rapid, Safe AI Rollout: 80% adoption of each production feature within ~60 days with noninferiority on all safety/availability SLAs and superiority on at least one efficiency/quality KPI.
- Leadership Bench: SOMs, Ops Coordinators, TLs trained and coached with defined competencies and cadences; >90% completion of leadership modules.
- LATAM Station Launch: Site selection, staffing, SOPs, golive; Day30 stability (coverage, KPI visibility, client onboarding readiness).
- Process & Cost: SOP harmonization across stations; measurable reduction in costpermonitoreddesk (target finalized with Finance).
Applicants MUST have:
- 10-15+ years in largescale, multisite, 24/7 operations (RVM/SOC/GSOC, contact centre/BPO, security operations, logistics command centre, or similar).
- Proven AI/automation rollout experience in live operations with measurable impact (experiment design, noninferiority/superiority guardrails, change management, training enablement).
- Built and coached multilevel leadership (SOMs/Coordinators/TLs) with documented improvements in KPIs/QA.
- Strong KPI design/QA background; comfortable running breach investigations and corrective action plans (CAPA).
- Effective crossfunctional leadership with Engineering/IT; datadriven operator.
- International operations exposure; comfortable with Eastern European/LATAM travel.
Nice to haves:
- MLOps familiarity (model lifecycle, monitoring, drift, feedback loops)
- Lean/Six Sigma exposure.
- Prior RVM or GSOC/security monitoring experience.
This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.
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