ZipRecruiter

Log In

2

Remote Support Engineer Jobs in Spring Grove, IL

Zuma

Support Engineer

Mundelein, IL · Remote

Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Lake County

Civil Engineer

Libertyville, IL · On-site +1

$73K - $130K/yr

... remote options. ​​ Essential Functions Manage or support transportation projects from planning ... As needed, engineers may work across multiple functions including design, construction, traffic ...

TekCommands Inc

GCP Site Reliability Engineer

Buffalo Grove, IL · Remote

$58.25 - $77.50/hr

Remote or Hybrid (Buffalo Grove, IL) Job Type: Contract Job Summary We are seeking a Google Site Reliability Engineer (SRE) to build, operate, and support highly available, scalable, and secure cloud ...

Ocean Spray

Environmental Engineer

Kenosha, WI · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Culligan

Senior Sales Engineer

Libertyville, IL · On-site +1

$150K/yr

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... § Support pilot testing, system startups, and on-site technical fieldwork as needed. § ...

Culligan

Senior Sales Engineer

Mundelein, IL · On-site +1

$150K/yr

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... § Support pilot testing, system startups, and on-site technical fieldwork as needed. § ...

Culligan

Senior Sales Engineer

Libertyville, IL · On-site +1

$18.70 - $38.70/hr

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... § Support pilot testing, system startups, and on-site technical fieldwork as needed. § ...

next page

Showing results 1-20

All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Spring Grove, IL

Remote Support Engineer information

See Spring Grove, IL salary details

$16

$40

$68

How much do remote support engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote support engineer in Spring Grove, IL is $40.04, according to ZipRecruiter salary data. Most workers in this role earn between $29.71 and $46.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Spring Grove, IL are hiring for Remote Support Engineer jobs?

Cities near Spring Grove, IL with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Spring Grove, IL as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,274 per year, or $40 per hour.

Support Engineer

Mundelein, IL • Remote

Zuma
Software Development • 11 - 50 employees
Learn more about Zumaexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Zuma

Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.

Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.

The Role

As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
  • You want to work at a company where customers feel your impact every day
  • You'll have autonomy to design and implement innovative technical solutions
  • Your work will directly impact thousands of apartment communities and millions of renters
  • You'll receive significant equity in a venture-backed company with strong traction
  • As we scale, your role and influence will grow with the company
Why You Might Want to Think Twice
  • This is a demanding role that will often require extended hours and deep commitment
  • As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
  • You'll need to make thoughtful tradeoffs between innovation and immediate needs
  • You'll interact directly with customers to understand their needs and occasionally travel to their offices
  • We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
  • If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you
Responsibilities
  • Maintain and help debug Zuma’s internal admin onboarding tool for new customers
  • Configure and manage backend feature flags for customers
  • Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
  • Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
  • Debug existing integration issues when regressions occur
  • Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
  • Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
Skills & Experience
  • Basic coding ability (Python or JavaScript) for automation and small improvements
  • Familiarity with databases (MongoDB / Postgres)
  • Strong understanding of APIs and ability to debug integration issues
  • Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
  • Attention to detail with a knack for documenting processes clearly and efficiently
  • Bonus: Prior experience supporting SaaS or AI-driven platforms
Other Benefits
  • Great health insurance, dental, and vision.
  • Gym and workspace stipends.
  • Computer and workspace enhancements.
  • Unlimited PTO.
  • Company off-sites with the team.
  • Opportunity to play a critical role in building the foundations of the company and Engineering culture.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Zuma logo

About Zuma

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2020

View All Zuma Jobs