Remote Support Engineer Jobs in Radcliff, KY (NOW HIRING)

MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity:

Do you love the challenge of new and interesting problems? Do you have a knack for automating anything you have to do more than twice? Do you want to become an expert Database Administrator (DBA)? If you answered yes, then you'll love working on our Remote DBA team at MariaDB as we grow our exciting SkySQL cloud platform solution.

The Remote DBA team works with customers around the world. Each customer's deployments and challenges are unique, offering something new day after day. You will help our customers succeed by delivering expert-level Remote DBA services including database monitoring, making recommendations to improve performance and durability, fixing things when they break, helping design new architectures and implement best practices, performing upgrades, configuring and monitoring backups, assisting with recoveries, and other related DBA-level tasks as needed. You will utilize advanced troubleshooting skills and creative problem-solving capabilities. You must be self-motivated and capable of working autonomously.

We are a "virtual" team, distributed globally, telecommuting via the internet. We make heavy use of email, Slack, the web, ssh, and similar remote technologies. Prior experience in this form of working environment is ideal.

Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however, we leverage our global team to minimize the impact as much as possible.

Responsibilities:

• Perform DBA activities remotely with customers around the world
• Automate various DBA tasks
• Set up monitoring and other activities on customer servers
• Perform periodic health checks and reports on customer systems
• Participate in the community by blogging and other social media
• Help the MariaDB team build tools and enhancements around MariaDB
• Help improve practices and common methodologies for the Remote DBA team
• Ability to be on call as needed to guarantee customer SLAs
• Manage SkySQL customers across cloud environments
• Provide coverage during designated schedule
• Tues-Sat or Sun-Thurs shift preferred
• Ability to travel internationally for company-related meetings

Qualifications:

• Passion for serving customers and solving technical problems
• Experience with MariaDB/MySQL and surrounding tools
• Knowledge of SQL query writing and optimization
• Knowledge of database design, administration, development or architecture
• Understanding of various high availability environments and technologies
• Very strong troubleshooting and problem-solving skills
• Tenacity with regard to customer communication & follow-up
• Comfortable working remotely (equipment provided)
• Excellent written and spoken English communication skills
• Experience with some sort of columnar database platform
• Previous usage of database proxying technology

Bonus Experience and Skills:

• Experience in a 24×7 support environment
• Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
• Prior MariaDB, Percona, or MySQL support engineer experience
• Previous experience working remotely
• Proficient in one or more scripting languages (Bash, Python, Go, etc.)
• Sysadmin experience (Linux, Windows, etc.)
• Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
• Contributions to open source software in the MariaDB/MySQL ecosystem
• Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Clustrix, etc.
• Proficient with virtualization software (Xen, VirtualBox, VMware, etc.)
• Experience with cloud offerings
• Experience with automation toolsets
• Experience with containers (Kubernetes, Docker, etc)
• MariaDB/MySQL monitoring software experience
• MariaDB and/or MySQL certifications

Location:

US (Remote)

• The ideal shift rota preferred will be Tuesday-Saturday or Sunday-Thursday.
• Other flexible schedules with weekend coverage desirable.

Travel:

Flexible to travel internationally for company-related meetings

Compensation

The annual anticipated U.S. base salary range for this full-time position is $130,000 - $150,000. Additionally, this role may be eligible for discretionary bonuses or commissions. Actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB's total rewards package, additional benefits includes health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, and parental leave, just to name a few!

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking and empowerment and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, medical/dental/vision insurance, 401(k), a massive degree of flexibility and freedom, and more.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is an equal opportunities employer.