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Remote Speech Analyst Jobs (NOW HIRING)

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with speech analytics or automated QA platforms.

Expressable

Clinical Supervisor - SLP

Concord, NC · Remote

... for our remote speech-language pathologists (SLPs) nationwide. About the Role: The Clinical ... Analyze trends at the individual level to identify performance strengths and areas for improvement ...

Miratech

Solutions Architect

$64.50 - $85/hr

... , speech analytics, omni-channel CX). The purpose of the role is to lead the design and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Solutions Architect

$54 - $71.25/hr

... , speech analytics, omni-channel CX). The purpose of the role is to lead the design and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

CORA Physical Therapy

Digital Health Specialist - Speech Language Pathologist - Remote Ignite Your Career With CORA! The ... and data analysis of regional service metrics. • Participates in program development and ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with speech analytics or automated QA platforms. COMPENSATION DETAILS WANT AN EMPLOYER ...

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Remote Speech Analyst information

What are the key skills and qualifications needed to thrive as a Remote Speech Analyst, and why are they important?

To thrive as a Remote Speech Analyst, you need a strong background in linguistics, phonetics, and speech science, often supported by a relevant degree or experience in speech analysis. Familiarity with speech analytics software, transcription tools, and audio editing systems is typically essential. Attention to detail, analytical thinking, and effective communication are important soft skills for interpreting audio data and collaborating with team members. These skills ensure accurate analysis, meaningful insights, and efficient remote workflow in speech data projects.

What are the typical daily responsibilities of a Remote Speech Analyst and how do they collaborate with other team members?

A Remote Speech Analyst typically spends their day analyzing audio recordings, transcribing speech, and identifying patterns to improve speech recognition systems or support linguistic research. They often collaborate with data scientists, software engineers, and linguists through virtual meetings and shared project management tools to ensure accuracy and consistency in analysis. Clear communication and regular feedback are essential, as team members may be distributed across different time zones. Maintaining attention to detail and managing deadlines independently are key aspects of this remote role.

What is a Remote Speech Analyst?

A Remote Speech Analyst is a professional who analyzes audio recordings of spoken language to assess quality, accuracy, and compliance with specific standards. They often work with speech recognition systems, customer service calls, or linguistic data, providing feedback and insights to improve speech technologies or communication services. This role is performed remotely, allowing analysts to work from home or any location with internet access. Strong listening skills, attention to detail, and familiarity with speech analysis tools are essential for success in this position.

What is the difference between Remote Speech Analyst vs Remote Transcriptionist?

AspectRemote Speech AnalystRemote Transcriptionist
Required CredentialsTypically requires a degree in linguistics, communications, or related field; certification in speech analysis is a plusHigh school diploma or equivalent; specialized transcription training preferred
Work EnvironmentHome-based, often working with audio/video files for analysis and interpretationHome-based, converting audio recordings into written text
Employer & Industry UsageUsed in healthcare, legal, and corporate sectors for speech evaluation and analysisCommon in legal, medical, and media industries for documentation purposes

Remote Speech Analysts focus on analyzing and interpreting speech data, often requiring specialized knowledge and certifications. In contrast, Remote Transcriptionists primarily convert audio recordings into written documents. Both roles are home-based and serve industries like healthcare and legal sectors, but their core tasks and skill requirements differ significantly.

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Remote Speech Analyst jobs near you
Workforce Engagement Management (WEM) Applications Consultant (Verint AQM - SA)

Workforce Engagement Management (WEM) Applications Consultant (Verint AQM - SA)

Five9

San Ramon, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To support our continued growth, we are seeking an experienced Workforce Engagement Management (WEM) Consultant to join our Professional Services team. In this role, you will lead the consultative delivery, implementation, and deployment of Five9 and Verint WEM solutions, partnering closely with customers to deliver both technical and business outcomes.
The ideal candidate will demonstrate the following:

  • Extensive experience implementing and consulting on Verint WEM solutions, with a strong focus on Quality Bot™ / AQM, Speech Analytics and Quality Management.
  • Proven ability to lead and deliver end-to-end Verint WEM engagements, from design through deployment.
  • Broad consulting experience advising customers on best practices for Verint AQM, Speech Analytics and Interactions
  • Deep understanding of Verint integration architecture includes the integration of QM data with Performance management and reporting.
  • Hands-on experience training customers across all aspects of Verint AQM, Quality Bot and Speech Analytics.
  • Ideally, exposure to additional Verint WEM applications, such as Performance Management, Text Analytics, and Workforce Management.
Key Responsibilities:
  • Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Bot™ / AQM, Speech Analytics and Quality Monitoring.
  • Additional experience with Performance Managements would be useful.
  • Initially this role will have a focus on Speech Analytics and Quality Management. Candidates must hold current 'cloud certifications for Verint DPA' or be able to work towards obtaining the appropriate Verint Certifications, within the first 30 days, if not already obtained.
    • Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders
    • Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers and prospects
    • Implement and troubleshoot Five9's WEM Vendor on demand software solutions in a wide array of configurations and Customer environments both remotely and on-site.
    • Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers' needs
    • Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success
    • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
    • The successful candidate will be designated owner for Five9's Verint AQM /Quality Bot ™ services and will be responsible for the development and maintenance of all Verint Quality Bot ™ / AQM related service offerings and customer-facing materials
Key Requirements:

  • Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Speech analytics and performance management).

  • Experience with other WEM solutions such as NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired.

    • Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
    • 5 years of Verint WEM implementation experience, with a minimum of 3 years in a Professional Services or as an application consultant for Verint AQM/ Quality Bot ™ or Speech Analytics.
    • Willingness to travel up to 70% with some international travel
    • Excellent written and verbal skills
    • BA/BS or equivalent experience
Key Skills:
  • Strong combination of Verint consulting experience and customer training skills, along with excellent customer communication skills
  • Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative
  • Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with WFO Vendors solutions is required
  • Self-starter possessing excellent time management skills and able to manage multiple implementation and sales activities simultaneously

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$70,400—$196,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.