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Remote Software Installer Jobs in Rochester, NY (NOW HIRING)

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$62

$64

$65

How much do remote software installer jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote software installer in Rochester, NY is $64.04, according to ZipRecruiter salary data. Most workers in this role earn between $63.32 and $64.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Software Installer, and why are they important?

To thrive as a Remote Software Installer, you need strong technical knowledge of software installation, operating systems, networking, and troubleshooting, often backed by relevant IT certifications. Familiarity with remote access tools, deployment software (such as SCCM or PDQ Deploy), and ticketing systems is typically required. Excellent problem-solving, communication, and time management skills help you effectively guide users and resolve issues remotely. These skills ensure smooth software deployment, minimize disruptions, and maintain high client satisfaction in a remote work environment.

What are some common challenges faced by Remote Software Installers, and how can they be addressed?

Remote Software Installers often encounter challenges such as troubleshooting compatibility issues across different operating systems, dealing with limited access to client systems, and ensuring clear communication with end-users who may have varying technical expertise. To address these, it's important to stay updated with the latest software versions, use remote access tools securely, and develop clear, step-by-step documentation for users. Additionally, building strong problem-solving skills and maintaining proactive communication with other IT team members can help streamline the installation process and resolve issues efficiently.

What does a Remote Software Installer do?

A Remote Software Installer is responsible for installing, configuring, and updating software on computers or networks from a remote location. They use remote access tools to connect to client devices, troubleshoot installation issues, and ensure that software is properly set up and functioning. This role often involves supporting end-users or organizations by deploying new applications, performing updates, and maintaining software security. Effective communication and technical expertise are essential for resolving problems efficiently and minimizing downtime.

What is the difference between Remote Software Installer vs Remote Software Technician?

AspectRemote Software InstallerRemote Software Technician
Required CredentialsBasic IT certifications, software knowledgeIT certifications, troubleshooting skills
Work EnvironmentRemote, client sites, or support centersRemote, technical support, or client sites
Industry UsageSoftware deployment companies, IT servicesIT support, software companies, tech services
Common Search/ComparisonYesYes

The main difference between a Remote Software Installer and a Remote Software Technician lies in their scope of work. Installers focus primarily on deploying software remotely, while technicians handle troubleshooting and technical support. Both roles often require similar certifications and are used in IT and software industries, but technicians typically have broader technical responsibilities.

What are popular job titles related to Remote Software Installer jobs in Rochester, NY? For Remote Software Installer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Software Installer jobs in Rochester, NY look for? The top searched job categories for Remote Software Installer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Software Installer jobs? Cities near Rochester, NY with the most Remote Software Installer job openings:
Remote Software Installer jobs near you
Infographic showing various Remote Software Installer job openings in Rochester, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $133,200 per year, or $64 per hour.
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Posted 16 days ago

Job description

IT Support Technician Level 1:

This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 1–2 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 1–3 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.