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Remote Social Service Jobs in Needham, MA (NOW HIRING)

Keywords Studios

Social Support Specialist

Boston, MA · On-site +1

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and ... Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

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Remote Social Service information

See Needham, MA salary details

$32.1K

$55.6K

$88.8K

How much do remote social service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote social service in Needham, MA is $55,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $62,100.00 per year, depending on experience, location, and employer.

What is a remote social service?

Remote social service jobs are positions in the social work or human services fields that allow professionals to provide support, counseling, and resources to individuals or communities from a remote location, often using phone, video calls, email, or online platforms. These roles may include case management, crisis intervention, counseling, or helping clients access services, all performed virtually. Remote social service jobs are becoming more common as technology improves and organizations look to expand access to support while maintaining flexibility for both employees and clients.

What are the key skills and qualifications needed to thrive as a remote social service professional?

To thrive as a Remote Social Service professional, you need a background in social work or human services, typically supported by a relevant degree and state licensure or certification. Familiarity with virtual case management platforms, secure communication tools, and online documentation systems is essential. Strong interpersonal skills, cultural competence, and the ability to build rapport remotely help you effectively support clients and collaborate with colleagues. These skills and qualities are crucial for delivering high-quality, accessible support to individuals and families in a virtual setting.

What are some common challenges faced by remote social service professionals and how can they be addressed?

Remote social service professionals often encounter challenges such as building rapport with clients through virtual channels, maintaining clear communication, and managing confidentiality in home work environments. To address these, it's important to use secure and reliable communication tools, establish clear boundaries for work hours, and create a dedicated, private workspace. Regular check-ins with supervisors and collaboration with team members through virtual meetings can also help maintain a sense of connection and support.

What is the difference between Remote Social Service vs Remote Case Manager?

AspectRemote Social ServiceRemote Case Manager
Required CredentialsVaries; often social work degree or related certificationTypically social work, counseling, or related certification
Work EnvironmentRemote, often with community organizations or agenciesRemote, usually within healthcare or social service agencies
Employer & Industry UsageNonprofits, government agencies, healthcare providersHealthcare, insurance companies, social service agencies
Common Search & ComparisonYesYes

Remote Social Service and Remote Case Manager roles both involve supporting individuals in need, often requiring similar credentials like social work degrees. While Remote Social Service may encompass a broader range of community support activities, Remote Case Managers focus more on coordinating care within healthcare or insurance settings. Both roles are primarily remote and serve similar industries, making them common points of comparison for job seekers.

What are popular job titles related to Remote Social Service jobs in Needham, MA?

For Remote Social Service jobs in Needham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Social Service jobs in Needham, MA look for?

The top searched job categories for Remote Social Service jobs in Needham, MA are:

What cities near Needham, MA are hiring for Remote Social Service jobs?

Cities near Needham, MA with the most Remote Social Service job openings:

Remote Social Service jobs near you
Infographic showing various Remote Social Service job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,563 per year, or $26.7 per hour.

Social Support Specialist

Keywords Studios

Boston, MA • Remote

$38K - $45K/yr

Full-time

Medical, Dental

Re-posted 18 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 78 rated media

Job description

Role Overview:

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

Actively engage with community members to encourage constructive dialogue and positive participation

Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations

Respond to community inquiries, concerns, and reports in a professional and empathetic manner

Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders

Support incident response and sensitive situations with sound judgment and discretion

Requirements and qualifications:

3+ years in high-tier community support or player support, specifically within the gaming industry.

Deep familiarity with Western gaming culture and social media nuances

Relevant knowledge of Discord server management and Steam community tools.

Proficiency in Zendesk and Sprout Social is a significant plus.

Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content

Attention to detail and consistency in decision-making

Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

Knowledge of online harassment patterns, hate speech policies, and community governance best practices

Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

Salary $38,000 - $45,000 yearly gross

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

What Keywords Studios employees say

Workplace

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About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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