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Remote Smart Home Engineer Jobs in Georgia (NOW HIRING)

Humana

Senior Incident Management Practice Engineer

Atlanta, GA · On-site +1

$110K - $151K/yr

... remote position but located within a specific geography. To ensure Home or Hybrid Home/Office ... Associate benefits are designed to encourage personal wellness and smart healthcare decisions for ...

BSC Analytics

$150K - $175K/yr

Remote (USA) Compensation: $150,000 - $175,000 / year Description As a Senior Platform Engineer at ... Home office support * 401k with up to 4% company match * Medical, Dental, Vision and Life Insurance

BSC Analytics

$150K - $175K/yr

Remote (USA) Compensation: $150,000 - $175,000 / year Description As a Senior Platform Engineer at ... Home office support * 401k with up to 4% company match * Medical, Dental, Vision and Life Insurance

PrizePicks

Machine Learning Platform Engineer

Atlanta, GA · On-site +1

$155K - $185K/yr

... smart deposit defaults. * Feature Engineering & Data Strategy: You will lead the creation and ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

PrizePicks

Staff Machine Learning Engineer

Atlanta, GA · On-site +1

$220K - $280K/yr

... to smart deposit defaults. * Feature Engineering & Data Strategy: Partner with Data Science to ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

MEMX

The Software Engineer will work on the design, development, and support of the MEMX trading system ... Work From Home * Training & Development * Wellness Resources * Additional benefits offered ...

PrizePicks

Data Platform Engineer

Atlanta, GA · On-site +1

$145K - $175K/yr

... to smart deposit defaults. * Data Platform Ops: You will champion best practices for model ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

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Remote Smart Home Engineer information

How does a remote smart home engineer typically collaborate with on-site teams and clients during installations or troubleshooting?

As a Remote Smart Home Engineer, collaboration with on-site technicians and clients is often managed through video calls, remote desktop tools, and cloud-based project management platforms. You’ll frequently guide installers step-by-step, perform remote diagnostics, and adjust smart home system configurations from your location. Clear communication and documentation are essential to ensure seamless integration and to resolve issues efficiently. Building strong rapport with both technical and non-technical stakeholders is key to providing excellent service and ensuring project success.

What are the key skills and qualifications needed to thrive as a remote smart home engineer?

To thrive as a Remote Smart Home Engineer, you need a solid background in electrical engineering, networking, and IoT technologies, often supported by a relevant degree or technical certification. Proficiency with smart home platforms (such as Google Home, Amazon Alexa, or Apple HomeKit), home automation protocols (like Zigbee or Z-Wave), and remote diagnostic tools is typically required. Exceptional problem-solving, communication, and customer service skills help you resolve technical issues efficiently while guiding clients remotely. These skills ensure the reliable integration and support of smart home systems, resulting in high customer satisfaction and robust system performance.

What is a remote smart home engineer?

A Remote Smart Home Engineer is a professional who designs, installs, configures, and supports smart home systems such as lighting, security, climate control, and entertainment devices, often working from a remote location. They leverage technology to help homeowners automate and control devices via smartphones, voice assistants, or central hubs. Their responsibilities may include troubleshooting issues, recommending compatible devices, and ensuring system security. By working remotely, these engineers can provide support and guidance to clients without needing to be physically present in the home.
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Remote Smart Home Engineer jobs near you

Senior Incident Management Practice Engineer

Humana

Atlanta, GA • On-site, Remote

$110K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

Become a part of our caring community
The Senior Incident Management Engineer is responsible for designing, building, and continuously evolving the enterprise Incident management practice with a strong emphasis on AI enablement, automation, and cross-functional integration. This role drives operational resilience by leveraging AIOps, advanced analytics, and standardized processes across ITSM functions to proactively detect, respond to, and prevent service disruptions while minimizing business impact and improving service reliability at scale.

The Incident Management Practice Engineer leads the transformation and maturity of incident management capabilities across the enterprise, with a focus on AI-driven operations, automation, and seamless integration across ITSM practices including Problem, Change, and Knowledge Management.

This role is accountable for defining governance models, and operational frameworks aligned to ITIL 4 and enterprise objectives. The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes.

A core component of the role is AI enablement by embedding AIOps, machine learning, and predictive analytics into the incident lifecycle. This includes implementing intelligent alert correlation, predictive incident detection, automated triage, and self-healing capabilities to reduce noise, accelerate resolution, and prevent repeat issues.

The engineer will design and optimize end-to-end workflows within ServiceNow, leveraging automation and AI to improve efficiency and scale. They will also partner closely with observability and engineering teams to enhance monitoring strategies, event management, and root cause insights.

In addition, the role establishes and governs continuous improvement cycles-using centralized dashboards, KPIs (e.g., MTTR, SLA/SLO attainment, deflection rates, automation coverage), and AI performance metrics to drive measurable outcomes. The position requires both strategic leadership and hands-on execution to deliver sustained improvements in incident reduction, response effectiveness, and service stability.


Use your skills to make an impact

Required Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
    • 5+ years of experience in IT operations, DevOps, software engineering, or incident management
    • Hands-on expertise configuring and optimizing enterprise ITSM platforms, particularly ServiceNow
    • Strong understanding of ITIL 4 practices, with experience integrating Incident Management with Problem, Change, and Knowledge Management
    • Experience designing and implementing automation and AI-enabled workflows within ITSM environments
    • Experience with observability, monitoring, and event management practices in complex distributed environments
    • Proven ability to work across teams to align processes, tools, and data for end-to-end service management
    • Strong analytical skills with the ability to leverage operational and AI-driven insights to drive decisions and improvements

Preferred Qualifications

    • TIL 4 certification (Foundation or higher)
    • Hands-on experience with AIOps platforms and implementing AI use cases such as predictive incident detection, alert correlation, and automated remediation
    • Strong background in SLA/SLO design, operational resilience, and reliability engineering practices
    • Experience implementing AI performance measurement frameworks (e.g., deflection rates, accuracy, resolution speed) and centralized ITSM dashboards
    • Proven track record of driving enterprise-wide process integration across ITSM disciplines
    • Strong collaboration and leadership skills with the ability to influence stakeholders across engineering, operations, and business teams

Additional information:

This role is not eligible for work sponsorship

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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