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Remote Services Technician Jobs (NOW HIRING)

University of Rochester

Central Services Technician

$25 - $33.75/hr

Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype ... CRCST - Certified and Registered Central Service Technician within 1-1/2 years required or * CSPDT ...

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How much do remote services technician jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote services technician in the United States is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $27.16 per hour, depending on experience, location, and employer.

What is a remote services technician?

Remote Services Technicians are IT professionals who provide technical support and troubleshooting services to clients or employees from a remote location. They use specialized software and communication tools to diagnose issues, perform maintenance, and resolve problems related to hardware, software, or network systems. Their role is essential for organizations with distributed teams or customers, as they can quickly address technical concerns without needing to be physically present. Remote Services Technicians often work in help desks, managed service providers, or large corporations with remote workforce needs.

What skills and qualifications are needed to thrive as a remote services technician?

To thrive as a Remote Services Technician, you need strong troubleshooting abilities, technical knowledge of computer hardware and software, and typically a relevant associate degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems, and diagnostic software is essential to resolve client issues efficiently. Excellent communication, patience, and problem-solving skills help build rapport with clients and ensure clear guidance over the phone or online. These skills are vital for providing timely, effective support and maintaining high customer satisfaction in a remote environment.

What are common challenges faced by remote services technicians and how can they be managed?

Remote Services Technicians often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating effectively with clients who may have varying levels of technical knowledge, and managing multiple support requests simultaneously. To navigate these challenges, technicians rely on clear communication, robust remote access tools, and strong organizational skills. Building rapport with clients and staying updated on the latest technologies can also enhance efficiency and customer satisfaction in this role.

What is the difference between Remote Services Technician vs Field Service Technician?

AspectRemote Services TechnicianField Service Technician
CertificationsIT certifications (e.g., CompTIA, Cisco)Technical certifications (e.g., HVAC, electrical)
Work EnvironmentPrimarily remote, online supportOn-site customer locations
Industry UsageIT, tech support, networkingAppliance, HVAC, industrial equipment
Common Search IntentRemote troubleshooting, online supportOn-site repairs, installations

The main difference is that Remote Services Technicians provide technical support and troubleshooting remotely, often via phone or online, while Field Service Technicians perform hands-on repairs and installations at customer sites. Both roles require technical skills, but their work environments and daily tasks differ significantly.

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Remote Services Technician jobs near you
Infographic showing various Remote Services Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,405 per year, or $22.3 per hour.

Technician Remote Service

National Seating & Mobility

Franklin, TN • On-site, Remote

Full-time

Retirement

Re-posted 12 days ago

National Seating & Mobility rating

7.1

Company rating: 7.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

133rd of 734 rated retailers

Job description

Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.
General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.
Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.
Schedule field support technicians when diagnostics cannot be completely evaluated remotely.
Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding.
Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.
Completes follow up phone calls efficiently and professionally.
Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.
Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.
Completes Remote Service Technician standard training curriculums.
Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices.
Ability to work in a fast-paced environment and manage multiple priorities.
#NSMT1
#indt
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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