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Remote Service Jobs in Shawnee, KS (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Kansas City, MO · On-site +1

$16.50 - $22/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Lawrence, KS · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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How much do remote service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote service in Shawnee, KS is $45.50, according to ZipRecruiter salary data. Most workers in this role earn between $40.96 and $50.05 per hour, depending on experience, location, and employer.

What is a remote service?

A Remote Service job involves providing customer support, technical assistance, or troubleshooting services from a remote location, rather than in person. Professionals in this role typically use phone, email, chat, or video conferencing tools to assist customers or clients. These jobs are common in IT support, customer service, and technical troubleshooting industries. Remote Service roles require strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively resolve customer issues.

What are the key skills and qualifications needed to thrive in a remote service position?

To thrive as a Remote Service professional, you need strong problem-solving abilities, excellent communication skills, and a solid understanding of relevant technical or customer support knowledge, often backed by prior experience or specialized training. Familiarity with remote support platforms, CRM systems, and troubleshooting tools is typically required, and certifications in IT support or customer service can be advantageous. Superior time management, adaptability, and empathy are essential soft skills for working independently and supporting clients in a virtual environment. These skills and tools are crucial for delivering effective solutions and maintaining high customer satisfaction from a remote setting.

What are the typical challenges faced in a remote service position, and how can they be managed?

One common challenge in Remote Service roles is effectively diagnosing and resolving issues without being physically present, which requires strong analytical skills and clear virtual communication. Managing a consistently high volume of support requests while maintaining quality service can also be demanding, so strong organizational and multitasking abilities are vital. Remote Service professionals often collaborate with distributed teams, making regular virtual meetings and detailed documentation important for coordination. Proactively seeking feedback, using collaboration tools, and staying current with company protocols can help overcome these challenges and excel in the position.

What are the most commonly searched types of Service jobs in Shawnee, KS?

The most popular types of Service jobs in Shawnee, KS are:

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For Remote Service jobs in Shawnee, KS, the most frequently searched job titles are:

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Cities near Shawnee, KS with the most Remote Service job openings:

Remote Service jobs near you

Field Service Engineer II

Thermo Fisher Scientific

Kansas City, MO • On-site, Remote

Full-time

Posted 8 days ago

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 428 frontline employees who took The Breakroom Quiz

175th of 544 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The Life Sciences Solutions Group is a global leader in developing and manufacturing innovative products and services that empower researchers in life science, drug discovery, applied and academic research. Our mission is to enable customers to make the world healthier, cleaner and safer by providing the highest quality reagents, instruments and consumables to laboratories and scientists worldwide.
Position Objective
The Field Service Engineer II (FSE II) for the Life Sciences Solutions Group (LSG) of Thermo Fisher Scientific is responsible for performing customer installs, repairs, and preventative maintenance on a variety of instruments in assigned territory. The FSE II positively interacts with customers to drive satisfaction by solving technical problems and identifying areas to improve their work. The FSE II also acts as a trusted advisor by commercially leveraging and executing qualifications or validation service offerings for the customer.
LOCATION: This is a fully remote position based. However, we are seeking candidates already residing in the Kansas City area or in Iowa. Unfortunately, relocation assistance is NOT provided.
  • Must be legally authorized to work in the United States without sponsorship now or in the future.
  • Must be able to pass a comprehensive background check, which includes a drug screen.

Description
  • Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance services.
  • Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
  • Achieves specified revenue targets while satisfying customer needs for instrument repair, installs and PM's.
  • Achieves customer satisfaction (CAS) targets as specified annually.
  • Interacts with customers to offer and close the sale of service contracts and other service products.
  • Collaborates with internal partners to resolve customer issues and improve processes.
  • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
  • Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
  • Executes Qualification & Validation Products at customer sites.
  • Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
  • Manages travel expenses and follows Thermo Fisher Scientific travel policies and guidelines.
  • May be required to perform other related duties as required and/or assigned.

Requirements
  • Requires a BS degree in the Life Sciences, Chemistry, or Engineering field with 2 years of experience in a related science, biomedical engineering and/or customer-facing role
  • Uses effective questioning to identify customer needs
  • Exercises judgment setting work priorities and identifies next steps
  • Requires minimal oversight
  • Participates as a positive influence on the team
  • Quickly adapts to change with positive and constructive feedback
  • Must possess a valid driver's license

Preferred Qualifications
  • Experience in a clinical, diagnostic and/or other regulated environment (CAP, CLIA, ISO, GMP)
  • Aptitude for learning and understanding IT systems and processes
  • Experience in related product applications and instruments (DNA Sequencing, NGS, Real-Time PCR, Cellular Imaging, and/or molecular techniques)
  • Experience with automation and robotic systems

Working Conditions
  • Frequent travel to customer sites is required and ranges from 25-75% of work time.
  • Works in both home office as well as in a laboratory environment.
  • Is required to lift up to 50 lbs. May be required to stand for long periods of time while performing duties.
  • Must be able to work safely with chemicals and hazardous materials.
  • Must be able to work overtime and flexible work schedules which may include weekend travel.

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