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Remote Service Jobs in Buffalo Grove, IL (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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$39

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How much do remote service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote service in Buffalo Grove, IL is $49.30, according to ZipRecruiter salary data. Most workers in this role earn between $44.38 and $54.23 per hour, depending on experience, location, and employer.

What is a remote service?

A Remote Service job involves providing customer support, technical assistance, or troubleshooting services from a remote location, rather than in person. Professionals in this role typically use phone, email, chat, or video conferencing tools to assist customers or clients. These jobs are common in IT support, customer service, and technical troubleshooting industries. Remote Service roles require strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively resolve customer issues.

What are the key skills and qualifications needed to thrive in a remote service position?

To thrive as a Remote Service professional, you need strong problem-solving abilities, excellent communication skills, and a solid understanding of relevant technical or customer support knowledge, often backed by prior experience or specialized training. Familiarity with remote support platforms, CRM systems, and troubleshooting tools is typically required, and certifications in IT support or customer service can be advantageous. Superior time management, adaptability, and empathy are essential soft skills for working independently and supporting clients in a virtual environment. These skills and tools are crucial for delivering effective solutions and maintaining high customer satisfaction from a remote setting.

What are the typical challenges faced in a remote service position, and how can they be managed?

One common challenge in Remote Service roles is effectively diagnosing and resolving issues without being physically present, which requires strong analytical skills and clear virtual communication. Managing a consistently high volume of support requests while maintaining quality service can also be demanding, so strong organizational and multitasking abilities are vital. Remote Service professionals often collaborate with distributed teams, making regular virtual meetings and detailed documentation important for coordination. Proactively seeking feedback, using collaboration tools, and staying current with company protocols can help overcome these challenges and excel in the position.

What are the most commonly searched types of Service jobs in Buffalo Grove, IL?

The most popular types of Service jobs in Buffalo Grove, IL are:

What are popular job titles related to Remote Service jobs in Buffalo Grove, IL?

For Remote Service jobs in Buffalo Grove, IL, the most frequently searched job titles are:

What job categories do people searching Remote Service jobs in Buffalo Grove, IL look for?

The top searched job categories for Remote Service jobs in Buffalo Grove, IL are:

What cities near Buffalo Grove, IL are hiring for Remote Service jobs?

Cities near Buffalo Grove, IL with the most Remote Service job openings:

Remote Service jobs near you

Remote Service Coordinator - IT Resiliency

Reyes Holdings | Our Culture

Rosemont, IL • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Responsibilities

 Position Responsibilities:

  • Together with the Service Manager - IT Resiliency to determine the technical and operational aspects of all organization-wide disaster recovery plans, processes, and procedures to identify gaps and ensure continuous improvement and mature our DR capabilities
  • Coordinate the development and testing of disaster recovery and resumption plans for the critical processes and systems that are core to continued business operations in the event of a disruption in conjunction with IT, the internal business units, and other relevant internal and external parties
  • Conduct technical risk assessments to identify key disaster recovery related risks, and identify mitigating controls in place, and track controls that need to be implemented
  • Develop and communicate DR testing guidelines, and ensure testing is adequately executed as required by IT Senior Management, and in accordance with policy, and any other applicable guidance, policies, procedures, and regulations
  • Analyze DR test results and develop and communicate any necessary recommendations to key stakeholders, including appropriate remediation plans are created and enacted
  • Ensure all necessary testing documentation is completed, stored, and reviewed for accuracy, and available for review by management, auditors, and regulators
  • Other projects or duties as assigned
Qualifications

Required Education and Experience: 

  • Bachelor's Degree in Computer Science, System Analysis, or a related field and 4 to 6 years of experience with disaster recovery and resilient IT infrastructure solutions, or High School Diploma/General Education Degree (GED) and 7 to 9 plus years of the above stated experience in lieu of a Bachelor's degree.
  • Strong working knowledge of business continuity/disaster recovery, IT resiliency, reliability, and well architected frameworks as it relates to on-premise and cloud infrastructures.
  • Knowledge of risk management, business continuity, and DR tools and best practices.

Preferred Education and Experience:

  • Bachelor's Degree in Computer Science, System Analysis, or a related field
  • Knowledge of Cloud platforms such as Azure, Google, and AWS.
  • Prior experience conducting Business Impact Analysis (BIA)
  • Expert understanding of public, private, and hybrid cloud environments.
  • Knowledge of Well Architected Frameworks for cloud environments.
  • Familiarity of server replication and backup tools such as Zerto and Commvault, and Azure Site Recovery (ASR).
  • Industry recognized certification in Business Continuity/Disaster Recovery - Certification from DRII or BCI or similar a plus.
  • Experience with DR governance / control frameworks (NIST, ISO 27031).
  • Solid understanding of technology landscape as it relates to disaster recovery including operating systems (Windows, UNIX, Linux), server management, information security, networking, application development, storage and backup, virtualization and/or cloud.
  • Desired ITIL foundation certificate.
  • CBCP or equivalent certification preferred.
Essential Information for Our EmployeesAt the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.Employment Type: FULL_TIME

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