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Remote Service Delivery Engineer Jobs in Manchester, CT

The Hartford

Data & AI Delivery Lead

Hartford, CT · On-site +1

$156K - $234K/yr

Dir Data Engineering - GE06AE We're determined to make a difference and are proud to be an ... Hybrid / Or Remote This role can have a Hybrid or Remote work schedule. Candidates who live near ...

Deloitte

Accounts Receivable Analyst

Hartford, CT · Remote

$24.25 - $30.75/hr

... remote client service delivery. Recruiting for this role ends on 08/01/2026 Work you'll do As an ... These solutions are powered by engineering for business advantage, transforming mission-critical ...

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Remote Service Delivery Engineer information

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Engineer, and why are they important?

To excel as a Remote Service Delivery Engineer, you need a solid background in IT infrastructure, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with remote management tools, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong communication, problem-solving skills, and the ability to work independently are essential soft skills for this role. These competencies ensure efficient technical support, seamless client interactions, and reliable service delivery in a distributed environment.

What is a Remote Service Delivery Engineer?

A Remote Service Delivery Engineer is an IT professional responsible for managing, supporting, and optimizing technical services for clients or internal teams, often from a remote location. Their tasks typically include troubleshooting issues, monitoring systems, implementing updates, and ensuring service level agreements (SLAs) are met. They often use remote access tools and communication platforms to resolve problems efficiently without needing to be onsite. This role is crucial for organizations that require technical support across multiple locations or for clients in various regions.

What is the difference between Remote Service Delivery Engineer vs Network Support Specialist?

AspectRemote Service Delivery EngineerNetwork Support Specialist
CredentialsIT certifications (e.g., Cisco, CompTIA)Networking certifications (e.g., Cisco CCNA, Network+)
Work EnvironmentRemote, client sites, data centersOffice, remote, client sites
Industry UsageIT service providers, telecom, enterprise techIT support, networking companies, ISPs
Job FocusImplementing, maintaining, and supporting remote IT servicesMonitoring, troubleshooting, and supporting network infrastructure

The Remote Service Delivery Engineer and Network Support Specialist roles share a focus on IT and networking certifications and often work in similar environments. However, the Remote Service Delivery Engineer emphasizes delivering remote IT solutions and client support, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles are essential in IT service delivery but differ in scope and daily responsibilities.

How do Remote Service Delivery Engineers typically manage communication and collaboration with clients and internal teams?

Remote Service Delivery Engineers rely heavily on digital communication tools to coordinate with clients and internal teams, as their role is often fully remote. They frequently use video conferencing, ticketing systems, and chat platforms to troubleshoot issues, provide updates, and ensure projects stay on track. Clear documentation and proactive communication are essential to bridge any gaps caused by distance. Collaborating across time zones and cultures is common, so flexibility and responsiveness are key traits for success in this position.
Remote Service Delivery Engineer jobs near you

Data & AI Delivery Lead

The Hartford

Hartford, CT • On-site, Remote

$156K - $234K/yr

Full-time

Re-posted 22 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

58th of 300 rated insurance

Job description

Dir Data Engineering - GE06AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Data & AI Delivery lead you will lead endtoend delivery for highimpact technology initiatives within EDS-spanning data platforms, integration, and analytics. Leveraging Agile best practices, you'll orchestrate crossfunctional teams, partner with business and technology leaders, and ensure outcomes are delivered predictably, with quality, and aligned to strategy. Success in this role requires strong Agile leadership, crisp stakeholder communication, and handson program execution.

What You'll Do

  • Delivery Leadership & Strategy: Own outcomes for programs/portfolios; establish delivery strategy, guardrails, and success metrics.

  • Program/Project Execution: Drive execution from initiation through release and stabilization; manage scope, estimates, schedules, risks/issues.

  • Agile Ways of Working: Promote advanced Agile behaviors; coach teams toward selforganization and continuous improvement. LeadImplementation ofbest practices in reliability engineering, including redundancy, fault tolerance, and disaster recovery strategies.

  • Stakeholder & Risk Management: Serve as a trusted point of contact for sponsors and leaders; proactively manage risks and dependencies.

  • People & Vendor Leadership: Mentor Scrum Masters/APOs; coordinate partner resources; uphold engineering and documentation standards.

  • Technology & Domain: Align delivery with technical design; leverage knowledge of modern data stacks (AWS, GCP, Snowflake, ETL/ELT, BI), Agentic solutions, graph database solutions, CI/CD, and DevOps. Review & guide in developing data engineering principles in building the modern data architecture. Stay up to date with industry advancements in GenAI and apply modern technologies and methodologies to our systems.

  • Innovation & Though leadership: Drive the culture of Innovative ideas to improve productivity, quality through GenAI, automation and process improvements. Be a leader to share innovative ideas, solving customer problems or improving the developer productivity. This includes leading prototypes (POCs), conducting experiments, and recommending innovative tools and technologies to enhance data capabilities enabling business strategy.

What You'll Bring

Required

  • 15+ years in technology delivery/program/project management with complex, multiteam initiatives.

  • Demonstrated Agile leadership (Scrum/Kanban/SAFe) and coaching skills.

  • Excellent communication and stakeholder management.

  • Proficiency with delivery tooling (Rally, dashboards) and SDLC governance.

  • Technology driven mindset with hands on as needed.

  • Experience in data and analytics delivery and cloud migration (AWS/Snowflake).

Preferred

  • Certifications: SAFe (SPC/RTE), PMP, PgMP, CSM/PSM.

  • Background leading vendor/partner teams and optimizing onshore/offshore models.

Hybrid / Or Remote

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford CT, Charlotte, NC or Chicago IL) will have the expectation of working in an office 3 days a week. Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.Candidates must be authorized to work in the US without company sponsorship

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$156,000 - $234,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It's Like to Work Here|Perks & Benefits

What The Hartford employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hartford logo

About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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