Remote Service Coordination Supervisor Jobs in Indianapolis, IN

Company Description:

myCOI (www.mycoitracking.com) is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our Purpose - Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim. A fully remote company, headquartered in Indianapolis, myCOI’s proven track record of national growth and success has impacted hundreds of customers who use our products and services ranging from Fortune 100, Higher Education, Construction, Logistics, Healthcare, Property Management, down to some of our local favorite sports teams. myCOI offers an easy-to-use, cloud-based solution to protect organizations and ensure end-to-end compliance. It’s smart technology that has our industry expertise built right in-designed to provide a single place to view COI’s, compliance, and risk reporting, for vendors, suppliers, tenants, subcontractors, franchisees, and carriers. myCOI’s channel partners, a great leadership team that is energetic, innovative, and goal-oriented; along with living our core values: Unite, Reach, Own It, Choose Positive, Innovate and Be Trusted, drives our continued growth and success.

We work hard to maintain an open, supportive culture that promotes the pursuit of excellence. As a member of our team, you’ll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture. We know that myCOI’s success derives from great teamwork and each individual’s exceptional results. Join us on our mission to disrupt, innovate, and lead the industry!

Position Summary:

The Compliance Coordinator is responsible for providing best in class support to our commercial clients. This position involves examining certificates of insurance and endorsements for completeness, accuracy, and conformance to contract requirements. You will conduct scheduled client account reviews, provide guidance regarding our systems and technology and be responsible for providing insurance agents with policy coverage verifications and cancelations. An analytical mindset: focus on accuracy and providing a great agent and client experience is key.

What Makes this a Great Opportunity:

• Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate!

• Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.

• Work for a 2023 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner.

• Great work-life balance, amazing company culture and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage).

Essential Responsibilities:

• Experience in commercial insurance is required (General Liability, Umbrella, Worker's Compensation, etc.).

• Working with a professional and family-oriented team

• Examine Certificates of Insurance and Endorsements for completeness, accuracy, and conformance to our client’s contract requirements

• Following up with Insurance agents to verify policy coverage and cancellations

• Provide detailed and accurate review

• Learn and utilize company’s technology

• Answer client inquiries about compliance matters

• Follow established review process

• Perform client account review

Required Knowledge & Skills:

• 3-5 years in a commercial insurance compliance related role

• Experience working remotely

• Extensive knowledge of General Liability, Umbrella, Workers Compensation, and other business policies is required

• Excellent verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Passion for customer service

• Demonstrated problem resolution skills

• Ability to make quick decisions

• Proficient use of Microsoft Word and Excel

• Drive for excellence

• Team Oriented

Travel Responsibilities:

• None

Education Requirements:

• Bachelor’s Degree preferred but not required

Compensation:

• Competitive compensation package

Location:

• 100% Remote within Central or East Coast time zones within the United States.

• We are only able to consider U.S. based candidates at this time.

Benefits:

• Medical

• 401k w/match

• Heath Savings Account/HSA

• Dental

• Vision

• Short Term Disability Insurance

• Paternity and Maternity leave for expecting parents.

• Pet Insurance (includes pet food, prescriptions, etc.)

• Life Insurance

• Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)

myCOI is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.

All your information will be kept confidential according to EEO guidelines.

Certificates of Insurance - Software as a Service - Compliance - Insurtech Certificate Review - Insurance Review - Compliance Review - Policy Review - Endorsement - Insurance Tracking - Commercial Insurance - Customer Care - Insurance - Client Success - Training - Technology