Salary : $7,184.67 - $7,983.73 Monthly
Location : Cheyenne, WY
Job Type: Permanent Full-time
Remote Employment: Flexible/Hybrid
Job Number: 2026-01253
Department: Wyoming Department of Enterprise Technology Services
Division: Enterprise Technology Services
Opening Date: 05/13/2026
Closing Date: Continuous
FLSA: Determined by Position
Job Classification: CTEM11
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
The purpose of this position is to serve as the Telecommunications Infrastructure Supervisor, providing strategic oversight for the state's unified circuit architecture, telephone system, and telephony equipment purchasing. This role manages the complete circuit lifecycle, from designing network topology and ordering circuits to forecasting and managing the WEN and
Unified Network telecom expenditures. This role oversees a statewide telephone system supporting 9,000 users. Finally, this role oversees the procurement, inventory, and shipment of all telephony equipment purchases for both the state phone system and for mobile devices.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
- Comprehensive health, dental, and vision insurance
- Paid vacation, sick leave, FMLA and holidays
- Retirement - Pension and 457B plans that help you build a secure future
- Flexible schedules and work-life balance options
- Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information, or you can watch this short video to learn about our benefit package!
Want to see the full value of your compensation beyond salary?
Explore our Total Compensation Calculator:
https://compensationcalculator.wyo.gov
Human Resource Contact: Jennifer Erickson /307-275-1460/Jennifer.Erickson1@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
- Telephony (VoIP) System: Oversees all aspects of the state phone system, including maintenance, firmware/software upgrades, feature additions, support, and operations. Ensures that all programming of voice menu applications and IVR systems meets customer needs and quality standards. Supervises and ensures that the support structure for end-users (name/call flow changes and troubleshooting) is optimized and the team has the resources needed to be successful. Works with strategic partners/vendors related to the successful operation of the phone systems. Evaluates new products and services for inclusion in the system. Works with the ETS CFO on fiscal and rate-setting processes. Provides recommendations and considerations for innovation to meet the evolving needs of end-users and consumers of the services.
- Telephone equipment and services procurement: Oversees all aspects of the state's telecom equipment and services procurement. This includes mobile phones, desk sets, headsets, and all other telecom services requested by customers. Oversees phone contracts and ensures that telephony devices meet the complex requirements of the business and security requirements. Establishes policies and procedures around telecom procurement and replacement cycles.
- Work orders and fiscal management: Ensures that all purchases and work requests of telecommunication vendors and carriers for the State of Wyoming are properly managed through ETS. Responsible for the overall establishment and management of key performance indicators and service level agreements related to telephony systems and processes. Works closely with ETS fiscal staff related to the phone billing per ETS standards. Ensure that all invoices for services are accurate and fulfill the agreed-upon services. Coordinates with leadership to meet with vendors as needed to ensure timely handling of purchases and work requests.
- Network Architecture & Circuit Lifecycle Management: Work with management and network architects to design and implement network circuit topology and then direct the issuance of circuit orders to local carriers. Monitors and provides leadership with reports pertaining to budget spending and estimates for WEN and Unified Circuit budgets. Meets with stakeholders for planning, provides service advice, and develops recommendations. Ensures due dates are met and provides Accounting/Billing with all circuit additions, changes, and deletions. Maintains a statewide circuit inventory.
- Team leadership and support of the VoIP, Mobile, and Circuit teams: Provides high-level technical support to other State help desks on connectivity problems statewide. Works with technicians, engineering staff, and contract support personnel for repair and maintenance.
Qualifications
PREFERENCES:
Preference may be given to those with experience in telecom Equipment management
Preference may be given to those with experience in circuit inventory and bandwidth oversight
Preference may be given to those with experience in strategic decision making for state benefit
KNOWLEDGE:
- Ability to conduct meetings, keeping the task focused on meeting business objectives.
- Experience with various types of operating systems including Windows 10 and 11 (and their associated versions), COTS applications, and software unique to specific agency business processes.
- Place into production new computer hardware and software.
- Research new technologies and make recommendations on the adoption of new methods or the acquisition of new technical hardware and software tools to improve agency operations.
- Ability to identify and develop technical options for resolving database, application, or system problems to research new technology, and make recommendations to improve agency operations.
- Ability to analyze, design, prototype, implement, and maintain complex "client/server" computer applications. Skilled in inductive and deductive reasoning.
- Knowledge of information technology security and how it applies to implementing various types of hardware and software in diverse agency environments. Looking for strong security skills.
- Skill in making independent decisions; skill in assuming responsibility, taking initiative, and working with minimum supervision; skill in work prioritization; ability to handle challenges.
- Skill in interpersonal relations, oral and written communications; ability to communicate clearly and effectively with people who have varying degrees of technical knowledge and leadership roles; within and outside of the agency.
- Ability to interpret and apply state policies and procedures.
- Knowledge and understanding of agency mission, policies, and procedures.
- Skills in project and project management with the ability to manage multiple tasks simultaneously.
- Ability to mentor and guide support technologists.
- Ability to communicate and develop collaborative relationships to facilitate the accomplishment of goals among divisions and all organizational levels.
- Ability to listen and discern a problem or request with careful attention to detail, then independently research and assimilate that information to provide options for the best possible solutions.
- Ability to evaluate new technology and determine relevancy and validity towards agency objectives.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (Computer Technology)
Experience:
1-3 years of progressive work experience (typically in Computer Technology)
OR
Education & Experience Substitution:
4-7 years of progressive work experience (typically in Computer Technology)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
- Some travel may be required to include overnights and weekends.
NOTES:
- FLSA: Non-exempt
- The successful candidate must pass a background check.
Supplemental Information
Click here to view the State of Wyoming Total Compensation Calculator.
Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
- Comprehensive health coverage - medical, dental, and vision plans for you and your family
- Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
- Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
- Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 11 paid holidays each year
- Public Service Loan Forgiveness eligibility - for those with qualifying student loans
- Training and professional development - to support your career growth and advancement
- Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
- Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and
no state income tax.
Click here for detailed information or you can watch this short video to learn about our benefit package!.
01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)
- High School Diploma/GED/or Equivalent
- Some college Coursework, No Degree Received
- Associate's Degree
- Associate's Degree and additional coursework
- Bachelor's Degree
- Bachelor's Degree and additional coursework
- Master's Degree
- Master's Degree and additional coursework
- Doctorate Degree
- Doctorate Degree and additional coursework
- None of the Above
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)
- 45+ Quarter hours/30+ Semester hours
- 90+ Quarter hours/60+ Semester hours
- 136+ Quarter hours/91+ Semester hours
- 180+ Quarter hours/120+ Semester hours
- 225+ Quarter hours/150+Semester hours
- N/A
03
(CTEM11) How many years of relevant work experience or transferable skills do you have related to the job description?
- No relevant experience.
- Less than one (1) year of relevant experience.
- One (1) to less than three (3) years of relevant experience.
- Three (3) to less than four (4) years of relevant experience.
- Four (4) or more years of relevant experience.
04
Describe your relevant experience in the box below.
05
Describe your experience in telecom equipment inventory management.
- Less than 1 year experience.
- 1 year to less than 2 years experience.
- 2 years to less than 4 years experience.
- 4+ years experience.
06
Describe your experience in circuit inventory and bandwidth oversight.
- Less than 1 year experience.
- 1 year to less than 2 years experience.
- 2 years to less than 4 years experience.
- 4+ years experience.
07
Describe your experience in strategic decision making for State benefit.
- Less than 1 year experience.
- 1 year to less than 2 years experience.
- 2 years to less than 4 years experience.
- 4+ years experience.
08
Describe a time you found a billing error or a circuit being paid for that was not in use. How did you fix it and what did you change to make sure it didn't happen again?
09
When overseeing a new installation, what specific steps do you take to make sure there is enough room for the network to grow in five years?
10
Describe a time an agency asked for something that was too expensive or technically a bad idea. How did you steer them towards a better solution?
11
(A) Where did you hear about this opportunity?
- Goverment jobs www.governmentjobs.com/careers/wyoming
- Indeed
- LinkedIn
- Zip Recruiter
- Wyoming Workforce Center
- Other job sites (Wyoming at Work, Monster, etc.)
- Social Media (Facebook, Twitter, etc.)
- Newspaper/Newsletter Advertisement
- Career Fair
- Human Resources Division
- Friend or Acqu
