... remote-first managed-services practice for physical security systems. The Managed Services ... This is not a traditional project-estimating, service-dispatch, or day-to-day account-management ...
... remote-first managed-services practice for physical security systems. The Managed Services ... This is not a traditional project-estimating, service-dispatch, or day-to-day account-management ...
Remote Security Dispatcher information
What is a remote security dispatcher?
A Remote Security Dispatcher is a professional responsible for monitoring security systems, responding to alarms, and coordinating emergency responses from a remote location. They communicate with security guards, law enforcement, or emergency services to manage incidents such as break-ins, fires, or medical emergencies. Using advanced surveillance technology, they ensure the safety and security of people and property across multiple sites. Remote Security Dispatchers must remain alert, make quick decisions, and maintain detailed records of incidents. This role is crucial for organizations that require 24/7 security monitoring without on-site personnel.
What are the key skills and qualifications needed to thrive as a remote security dispatcher, and why are they important?
To thrive as a Remote Security Dispatcher, you need excellent situational awareness, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, surveillance software, and emergency communication protocols is crucial. Strong communication, multitasking, and stress management abilities help you remain effective under pressure. These skills ensure timely, accurate coordination of security responses and maintain safety in dynamic or critical situations.
What are some common challenges faced by remote security dispatchers, and how can they be managed effectively?
Remote security dispatchers often face challenges such as managing multiple incidents simultaneously, ensuring clear communication with field personnel, and navigating technical issues with dispatch software. To manage these effectively, strong organizational skills, familiarity with relevant technology platforms, and the ability to stay calm under pressure are essential. Many companies provide training and support resources, and dispatchers benefit from regular team check-ins to stay aligned and share best practices. Building rapport with security officers and maintaining open lines of communication also help streamline coordination and response times.
What is the difference between Remote Security Dispatcher vs Remote Security Operator?
| Aspect | Remote Security Dispatcher | Remote Security Operator |
|---|---|---|
| Credentials | Security certifications, dispatching experience | Security certifications, monitoring experience |
| Work Environment | Control centers, remote dispatching | Monitoring stations, remote surveillance |
| Industry Usage | Security firms, alarm companies | Security firms, alarm companies |
| Job Focus | Dispatching security personnel and emergency response | Monitoring security systems and alarms |
Remote Security Dispatchers primarily coordinate security personnel and emergency responses, while Remote Security Operators focus on monitoring security systems and alarms. Both roles require security certifications and are used within security firms and alarm companies, but their core responsibilities differ in dispatching versus monitoring tasks.
What are the most commonly searched types of Security Dispatcher jobs in Kentucky?
The most popular types of Security Dispatcher jobs in Kentucky are:
What are popular job titles related to Remote Security Dispatcher jobs in Kentucky?
For Remote Security Dispatcher jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Security Dispatcher jobs in Kentucky look for?
The top searched job categories for Remote Security Dispatcher jobs in Kentucky are:
Managed Services Architect - Physical Security
Louisville, KY • Remote
ATS Companies •
Trucking • 1 - 5K employees1,001 - 5,000 employees
7.9
Based on 6 frontline employees who took The Breakroom Quiz
Good employer
Full-time
Posted 20 days ago
Job description
Managed Services Architect - Physical Security
DepartmentSales
LocationLouisville, KY
TravelApproximately 15% - 25%
CompensationBase salary plus performance incentive
Position Summary
ATS is building a proactive, remote-first managed-services practice for physical security systems. The Managed Services Architect is a consultative growth role focused on helping customers move beyond reactive service, software licensing, monitoring-only relationships, and blocks of support hours toward ongoing services built around system health, remote diagnostics, preventive maintenance, AI-enabled operations, recurring reporting, lifecycle planning, and measurable business outcomes. The role works closely with Sales Engineers and the service delivery team to identify opportunities, articulate value, and turn service capabilities into clear customer outcomes. This is not a traditional project-estimating, service-dispatch, or day-to-day account-management position.
What the role will accomplish
Translate technology and service capabilities into an operating model customers can understand, measure, and rely on.
Grow qualified managed-services margin through existing accounts and selected new opportunities.
Convert monitoring-only, licensing-only, hours-based, and reactive relationships into proactive managed-services programs.
Attach managed services to project customers before or at owner occupancy.
Build repeatable service offers, assessments, pricing assumptions, and customer-facing tools.
Improve scope quality, activation readiness, and alignment between sales and service.
Support selected new-logo customers where managed services is the initial relationship.
Primary responsibilities
Customer growth
Partner with sales engineers to identify and develop managed-services opportunities within existing and seller-developed accounts.
Participate in customer discovery and strategic account planning.
Lead the managed-services portion of customer discussions, assessments, and recommendations.
Develop managed-services recommendations that support the customer's broader security and technology roadmap.
Support proposals, presentations, objections, negotiations, renewals, and expansion into additional sites, systems, and operational responsibilities.
Develop selected service-led new customers where the initial need is primarily managed services.
Solution and practice development
Conduct baseline and readiness assessments to understand customer priorities, current condition, service history, and risk.
Design service scope, service levels, outcomes, recurring reporting, AI and remote-use cases, and lifecycle plans.
Build the business case in business terms, not just technical features.
Work closely with internal teams to validate feasibility, handoff, direct costs, and profitability.
Maintain the service catalog, discovery tools, assessment templates, outcome language, and customer-facing materials.
Train and coach sales engineers on triggers, positioning, qualification, and handoff.
Qualifications and success profile
Approximately two to five years of relevant experience in managed services, physical security, remote services, SaaS/cloud services, IoT, technical sales, customer success, or solution consulting.
Business, technology, engineering, or related education preferred, or equivalent relevant experience.
Strong communication, presentation, organization, and follow-through skills.
Ability to conduct discovery, identify operational pain points, and translate technical capabilities into practical business outcomes.
Comfort working collaboratively across sales and service teams.
Team-player mindset with the confidence to lead customer conversations without trying to become the permanent account owner.
Willingness and ability to travel approximately 15% - 25%.
Job details
Full-time, exempt position.
Typical work days are Monday through Friday.
Local travel required, with occasional out-of-state travel.
Customer site visits may occasionally include active field environments where PPE is required.
Equal Opportunity Employer and job description disclaimer
ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.
ATS is a Drug-Free Workplace under the guidelines of Florida and Georgia State Board of Worker's Compensation and intends to comply with the Drug Free Workplace Act of 1988. Each candidate offered a position at ATS is required to take and successfully pass a drug-screening test. Our full Drug Free Workplace policy is available for review and will be provided during Orientation.
ATS complies with the Department of Homeland Security US Citizenship and Immigration Services and participates in E-Verify. All employees must provide acceptable identification during the onboarding process.
The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Employment Type: FULL_TIME
About Anderson Trucking Service
Sourced by ZipRecruiter
Industry
Trucking and transportation and warehousing
Company size
1,001 - 5,000 Employees
Headquarters location
Saint Cloud, MN, US
Website
What Anderson Trucking Service employees say
Pay
Hours and flexibility
Workplace
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