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Remote Satellite Operations Jobs in Ohio (NOW HIRING)

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Infographic showing various Remote Satellite Operations job openings in Ohio as of August 2026, with employment types broken down into 82% Full Time, 12% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

REMOTE SUPPORT PROGRAM MANAGER

Choices In Community Living

Dayton, OH • On-site, Remote

Full-time

Re-posted 16 days ago

Job description

JOB SUMMARY:
The Remote Supports Program Manager, under the guidance of the Program Director, oversees the delivery of remote services and support for individuals in a residential setting. This role ensures program quality, compliance, and the development of Remote Support Professionals (RSPs).
RESPONSIBILITIES AND MAJOR DUTIES:
Client Services & Program Implementation:
  • Deliver high-quality remote support services (RSS) as assigned.
  • Manage all aspects of service implementation in accordance with Individual Service Plans (ISPs), ensuring compliance with Ohio Department of Developmental Disabilities (ODDD) regulations.
  • Creation/ updating individual hardware and software plans.
  • Coordinate and utilize various resources to meet client needs, reflecting them in the ISP.
  • Schedule staffing for open shifts and provide direct coverage when needed.
  • Maintain confidentiality and update sensitive information as required.

Staff & Program Management:
  • Provide supervision, support, and training for RSPs.
  • Conduct staff meetings, oversee documentation, and ensure compliance with agency policies.
  • Maintain and update program documentation, including training materials
  • Oversee Quality Assurance (QA), audits, and program reviews while managing reporting and documentation processes.

Client Support & Home Management:
  • Build and maintain strong relationships with clients, SSA staff, coworkers, and other stakeholders as appropriate.

Administrative & Fiscal Responsibilities:
  • Supervise and document employee performance, ensuring compliance with agency standards.
  • Serve as the primary point of contact for staff or client concerns, escalating issues as needed.
  • Coordinate installation and troubleshooting of remote equipment.

Availability & Compliance:
  • Respond to emails and phone calls promptly, including after-hours availability as required.
  • Work approximately 30 RSP third -shift hours per week.
  • Ensure compliance with agency personnel policies, operational procedures, and regulatory standards.
  • Adapt to evolving duties and responsibilities as assigned.

POSITION QUALIFICATIONS:
Education:
  • High school diploma or GED equivalent required.
  • Background in technology preferred.
  • Strong reading, writing, and oral communication skills.
  • Basic math skills and computer literacy.

Experience:
  • Background in social services, healthcare, technology or management preferred.

Physical Requirements:
  • Ability to engage in physical activities such as lifting (minimum of 30 lbs.), standing, walking, bending, and reaching.

Other Requirements:
  • Valid driver's license with an insured and good driving record (4 points or less).
  • Some travel to satellite offices and residential sites.

Apply