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Remote Salesforce Support Engineer Jobs in Iowa (NOW HIRING)

Saige Partners

Field Application Engineer

Davenport, IA · Remote

This role combines sales engineering, technical support, and customer-facing field work, including remote and on-site support, solution engineering, installations, training, and feedback into product ...

WesTech Engineering

Project Engineer 2

Ames, IA · On-site +1

Day-to-day work activities will be focused on supporting production work through completing design ... Dollar for dollar 401K match of 6%. * Flexible work hours, hybrid schedules with remote work ...

Nationwide

Consultant, Product Architect

Des Moines, IA · On-site +1

Remote internal associates may also be considered. P&C Sales Technology Solutions is seeking a ... Salesforce is the primary platform today and its strategic importance is growing. As the landscape ...

BizzSurfer

DevOps Engineer / AI SaaS

Breda, IA · Remote

$51.50 - $70.75/hr

Remote work possible initially * Long-term setup assessed case by case * Openness to relocating to ... Support advanced AI model deployment * Create demo, MVP, and testing environments * Ensure security ...

E Tech Group

Controls Engineer

Marion, IA · On-site +1

$83K - $107K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

E Tech Group

Controls Engineer

Iowa City, IA · On-site +1

$81K - $105K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

E Tech Group

Controls Engineer

Cedar Rapids, IA · On-site +1

$81K - $105K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

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All JobsSalesforce Support Engineer JobsRemote Salesforce Support Engineer JobsRemote Salesforce Support Engineer Jobs in Iowa

Remote Salesforce Support Engineer information

What is the difference between Remote Salesforce Support Engineer vs Remote Salesforce Administrator?

AspectRemote Salesforce Support EngineerRemote Salesforce Administrator
CertificationsSalesforce Certified Support Specialist, Salesforce Certified Administrator (preferred)Salesforce Certified Administrator, Salesforce Certified Advanced Administrator
Primary RoleProvides technical support, troubleshooting, and issue resolution for Salesforce users and systemsManages Salesforce platform configurations, user management, and system customization
Work EnvironmentCustomer support teams, technical support centers, remote support rolesInternal teams, IT departments, remote or on-site administration roles
Industry UsageCommon in tech, consulting, and CRM service providersWidely used across industries for Salesforce platform management

While both roles require Salesforce certifications and involve working with the Salesforce platform remotely, the Remote Salesforce Support Engineer focuses on troubleshooting and resolving technical issues, whereas the Remote Salesforce Administrator handles system configurations and user management. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are popular job titles related to Remote Salesforce Support Engineer jobs in Iowa? For Remote Salesforce Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Salesforce Support Engineer jobs in Iowa look for? The top searched job categories for Remote Salesforce Support Engineer jobs in Iowa are:
What cities in Iowa are hiring for Remote Salesforce Support Engineer jobs? Cities in Iowa with the most Remote Salesforce Support Engineer job openings:
Remote Salesforce Support Engineer jobs near you
Tier 1 Technical Support Representative (REMOTE IOWA)

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

Cedar Rapids, IA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

200th of 204 rated it services

Job description

Job Responsibilities:

  • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?

  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

  • High school or equivalent

Required Skills:

  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

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