ServiceNow Administrator / Developer (Contract)Location: Phoenix, AZ (Hybrid)
Duration: 12-Month Contract (Extension Potential)
Position OverviewA large municipal government organization in the Southwest U.S. is seeking a ServiceNow Administrator / Developer to support and enhance its enterprise ServiceNow platform. This role is part of a centralized IT Service Management team responsible for delivering scalable technology services across numerous departments and agencies.
The selected candidate will contribute to a mature ServiceNow environment supporting thousands of users and play a key role in advancing ITSM and ITOM capabilities. This position offers the opportunity to make a meaningful impact in a public-sector setting by improving services that support a large and diverse community.
Key Responsibilities - Administer, configure, and enhance the ServiceNow platform, with an emphasis on ITSM functionality
- Develop and maintain service catalog items, forms, and workflows
- Support CMDB expansion and ITOM-related integrations across multiple organizational units
- Perform day-to-day platform administration, including reporting, configuration, and maintenance
- Partner with stakeholders to gather requirements and deliver efficient technical solutions
- Execute backlog items independently, including rapid-turnaround enhancements based on business needs
- Contribute to ongoing analytics and reporting initiatives
- Promote best practices and enable self-service capabilities across departments
Scope of WorkThe role will support a broad range of initiatives, including:
- Expansion and optimization of IT Service Management processes
- CMDB onboarding for multiple departments as part of a multi-phase ITOM rollout
- Implementation of analytics and reporting capabilities
- General platform administration and governance activities
- Emerging technologies such as virtual agents and employee self-service portals (as applicable)
Team Environment - Collaborate with an established ServiceNow team that includes developers and architect-level resources
- Work within a structured governance model utilizing agile and Kanban-based workflows
- Support a large enterprise user base, including hundreds of fulfillment users and thousands of end users across the organization
Required Qualifications - Demonstrated experience with ServiceNow ITSM administration and development
- Hands-on experience with:
- Service catalog configuration
- Form and workflow development
- Platform administration and configuration
- Ability to manage workload independently and deliver solutions with minimal oversight
- Strong communication skills and ability to work with technical and non-technical stakeholders
Preferred Qualifications - Experience with ITOM and CMDB implementation or support
- Familiarity with integrations and enterprise system connectivity
- Exposure to ServiceNow Virtual Agent, AI capabilities, or Employee Center
- Experience working in large, complex, or multi-department environments (public sector experience a plus)
Work Environment & Logistics - Work Model: Primarily remote with periodic on-site collaboration (approximately a few times per month)
- Location Preference: Local candidates strongly preferred
- Time Zone: Mountain or Pacific time zone alignment preferred
- Start Date: Targeted for mid-summer, dependent on candidate availability and onboarding
Contract Details - Initial 12-month engagement with strong potential for extension
- Opportunity to gain exposure to long-term career pathways within a large public-sector organization (subject to formal hiring processes)
Why This Opportunity - Engage in mission-driven work that supports a major metropolitan community
- Contribute to a large-scale, enterprise ServiceNow platform undergoing active expansion
- Collaborate with experienced technical leadership in a stable, structured environment
- Gain exposure to complex ITSM and ITOM initiatives at scale