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Position Summary

PACE Systems is seeking a Senior ServiceNow Architect with deep experience designing and implementing ServiceNow solutions across IT Operations Management and IT Asset Management. This role will lead architecture, solution design, platform strategy, and implementation guidance for enterprise ServiceNow initiatives, with a strong focus on ITOM, ITAM, CMDB, Discovery, Service Mapping, SAM, HAM, and related platform capabilities.

The ideal candidate is a hands-on architect who can partner with business and technical stakeholders, translate requirements into scalable ServiceNow solutions, and guide delivery teams through successful implementations.

Key Responsibilities

• Lead end-to-end ServiceNow solution architecture for ITOM and ITAM implementations.
• Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Software Asset Management, Hardware Asset Management, and related modules.
• Provide architectural guidance on CMDB health, CSDM alignment, data model design, integrations, platform governance, and long-term scalability.
• Partner with stakeholders to gather requirements, define solution options, and recommend best-fit ServiceNow capabilities.
• Create technical architecture documents, design specifications, implementation roadmaps, and platform standards.
• Guide developers, administrators, and implementation teams through configuration, customization, integration, testing, and deployment activities.
• Ensure ServiceNow solutions align with platform best practices, security standards, upgradeability, and maintainability.
• Support discovery workshops, estimation, delivery planning, and stakeholder presentations as needed.
• Act as a trusted advisor to clients and internal teams on ServiceNow ITOM / ITAM strategy.

Required Qualifications

• 6–8 years of overall ServiceNow experience.
• Strong hands-on implementation background across ServiceNow ITOM and/or ITAM.
• Proven experience architecting and delivering ServiceNow solutions in enterprise environments.
• Strong knowledge of CMDB, CSDM, Discovery, Service Mapping, IT asset lifecycle processes, and IT operations workflows.
• Experience leading ServiceNow implementation projects from design through deployment.
• Ability to engage both technical and non-technical stakeholders.
• Strong understanding of integrations, data imports, APIs, workflow automation, MID Servers, and platform configuration.
• Excellent documentation, communication, and technical leadership skills.
• Ability to work effectively in a remote delivery environment.

Certification Requirements

• ServiceNow implementation certification required or strongly preferred.
• CMA – Certified Master Architect is ideal.
• CTA – Certified Technical Architect or CSA – Certified System Administrator acceptable.
• ServiceNow certifications in ITOM, ITAM, Discovery, Service Mapping, SAM, HAM, CMDB, or related areas are highly preferred.

Preferred Experience

• Enterprise-scale CMDB and CSDM transformation experience.
• ITAM governance, software compliance, hardware lifecycle management, and asset normalization experience.
• Experience with SAM Pro, HAM Pro, Discovery, Service Mapping, Event Management, CMDB Workspace, or related ServiceNow capabilities.
• Background working with consulting, managed services, or large enterprise ServiceNow environments.
• Experience mentoring developers and leading technical delivery teams.

Location: Remote
Employment Type: Contract / Contract-to-Hire / Full-Time Equivalent Consideration
Engagement Type: 1099 through a registered B2B business or W-2 available
Rate: $110–$140/hour, depending on experience, certifications, and engagement type
Experience: 6–8 years

Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.

Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions.