Amazon's ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our ...
Amazon's ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our ...
Remote Roc Specialist information
What is a Remote ROC Specialist?
A Remote ROC (Remote Operations Center) Specialist is a professional responsible for monitoring, managing, and supporting the operations of various remote systems, facilities, or networks from a centralized location. They typically oversee equipment, troubleshoot technical issues, and ensure smooth operations by responding to alerts and coordinating with on-site teams when necessary. This role is common in industries such as energy, telecommunications, and logistics, where remote monitoring and rapid response are critical to maintaining uptime and safety.
What are the key skills and qualifications needed to thrive as a Remote ROC Specialist?
To thrive as a Remote ROC (Remote Operations Center) Specialist, you need strong analytical skills, attention to detail, and experience in network or systems monitoring, often supported by a degree in information technology or a related field. Familiarity with network management tools (such as SolarWinds or Nagios), incident management platforms, and relevant certifications like CompTIA Network+ or Cisco CCNA are commonly required. Excellent problem-solving abilities, effective communication, and the capacity to remain calm under pressure are standout soft skills in this role. These competencies ensure timely detection, escalation, and resolution of incidents, maintaining optimal system performance and minimizing downtime for critical infrastructure.
What are some common challenges Remote ROC Specialists face, and how can they prepare for them?
Remote ROC Specialists often manage large volumes of data and must quickly respond to real-time incidents, which can be challenging in a remote setting. Staying organized and maintaining strong communication with team members is crucial, as collaboration is often virtual. Adapting to different software platforms and troubleshooting technical issues independently are also common aspects of the role. To prepare, candidates should familiarize themselves with remote monitoring tools, practice clear written communication, and develop strong time-management skills.
What is the difference between Remote Roc Specialist vs Remote Claims Adjuster?
| Aspect | Remote Roc Specialist | Remote Claims Adjuster |
|---|---|---|
| Required Credentials | Certification in risk assessment or insurance basics, sometimes state licensing | Insurance license, certification in claims adjusting often preferred |
| Work Environment | Home-based, insurance or risk management companies | Home-based, insurance companies or third-party claims firms |
| Industry Usage | Used in insurance, risk management, and healthcare sectors | Primarily in insurance industry, claims processing |
| Common Search/Comparison | Yes | Yes |
The Remote Roc Specialist and Remote Claims Adjuster roles both operate remotely within the insurance and risk management industries. While they share similar credentials and work environments, the Roc Specialist focuses on risk assessment and mitigation, whereas the Claims Adjuster handles claims processing and settlement. Both roles are in demand for remote work, making them common comparison points for job seekers in insurance fields.
What are popular job titles related to Remote Roc Specialist jobs in Arizona?
For Remote Roc Specialist jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Roc Specialist jobs in Arizona look for?
The top searched job categories for Remote Roc Specialist jobs in Arizona are:
What cities in Arizona are hiring for Remote Roc Specialist jobs?
Cities in Arizona with the most Remote Roc Specialist job openings:
Full-time
Medical, Retirement
Posted 15 days ago
Amazon rating
7.4
Based on 7,107 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon's ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you'll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
BASIC QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- 1+ years of contact center experience
- 1+ year of call center experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 21.68 - 29.18 USD hourly
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
BASIC QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- 1+ years of contact center experience
- 1+ year of call center experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 21.68 - 29.18 USD hourly
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US