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Remote Rn Observation Unit Jobs in Pittsburgh, PA

ZOLL Medical

Patient Service Representative

Washington, PA · Remote

$16.25 - $20.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA ...

ZOLL Medical

Patient Service Representative

Pittsburgh, PA · Remote

$16.25 - $20.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA ...

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Remote Rn Observation Unit information

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$23

$44

$68

How much do remote rn observation unit jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote rn observation unit in Pittsburgh, PA is $44.63, according to ZipRecruiter salary data. Most workers in this role earn between $37.12 and $48.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote RN in an Observation Unit, and why are they important?

To thrive as a Remote RN in an Observation Unit, you need current RN licensure, strong clinical assessment skills, and experience in acute or observation care. Familiarity with telehealth platforms, electronic health records (EHRs), and remote patient monitoring tools is typically required. Exceptional communication, critical thinking, and the ability to work independently are vital soft skills for coordinating care remotely. These competencies are essential to ensure patient safety, effective care transitions, and high-quality outcomes in a virtual healthcare environment.

What is the difference between Remote Rn Observation Unit vs Remote Rn Emergency Department?

AspectRemote Rn Observation UnitRemote Rn Emergency Department
CertificationsRN license, possibly specialized in observation careRN license, often with emergency or critical care certification
Work EnvironmentObservation units, outpatient settings, telehealthEmergency departments, urgent care, telehealth
Employer & IndustryHospitals, outpatient clinics, telehealth companiesHospitals, emergency services, telehealth providers

The main difference between Remote Rn Observation Unit and Remote Rn Emergency Department roles lies in their work focus. Observation units typically handle patients needing short-term monitoring, while emergency department roles involve managing acute, urgent cases. Both require RN licensure, but emergency roles often need additional certifications. The choice depends on your interest in outpatient observation versus acute emergency care, with both roles offering remote work opportunities in healthcare settings.

What is a Remote RN Observation Unit nurse?

A Remote RN Observation Unit nurse is a registered nurse who monitors and cares for patients in an observation unit, often providing care and assessments remotely using telehealth technologies. These nurses observe patients who require short-term monitoring, typically after surgeries or medical treatments, to determine if further inpatient care or discharge is appropriate. Remote RNs utilize electronic health records, communicate with patients and healthcare teams, and respond to changes in patient conditions from a remote location. This role helps hospitals manage patient flow efficiently while ensuring high-quality care. Strong clinical judgment, telehealth skills, and communication abilities are essential for this job.

What are some common challenges faced by Remote RN Observation Unit nurses, and how can they be addressed?

Remote RN Observation Unit nurses often face challenges such as coordinating care across distances, managing multiple patients virtually, and staying updated on each patient's status without direct in-person interaction. Effective communication with the on-site care team, strong organizational skills, and proficiency with telehealth technology are essential for overcoming these hurdles. Regular virtual meetings and thorough documentation can help ensure seamless patient care and collaboration with physicians and other healthcare professionals.
What are the most commonly searched types of Rn Observation Unit jobs in Pittsburgh, PA? The most popular types of Rn Observation Unit jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Remote Rn Observation Unit jobs? Cities near Pittsburgh, PA with the most Remote Rn Observation Unit job openings:
Remote Rn Observation Unit jobs near you
Customer Care - Product Technical Support Specialist - Remote

Customer Care - Product Technical Support Specialist - Remote

ZOLL Medical Corporation

Pittsburgh, PA • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

CMS

At ZOLL, we\'re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people\'s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

  • LifeVest, the world\'s first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

  • HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

  • TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.


Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.
ZOLL has been Pittsburgh\'s Manufacturer of the Year, one of Western PA\'s Healthiest Employers, and even one of Pittsburgh\'s Coolest Offices. But it\'s our unique opportunity to impact people\'s lives that makes ZOLL the ideal place to build your career.
Job Summary
The Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. This role will be essential in identifying and analyzing system and user problems and reporting accordingly.

Remote Employment Qualifications: In addition to the qualifications below, a candidate hired for remote work must also have:

·         A clinical degree or certification such as CNA, LPN, RN, EMT is required and a minimum of 1-year related clinical experience with direct patient care responsibilities OR

·         A min of 3 years related clinical experience with direct patient care responsibilities will be considered in lieu of clinical degree or certification

Available Shift(s)

·         Availability on at least one weekend day is required. Currently targeting first and second shift (5 x 8hr. or 4 10 x hr.)  *Training Period approx. 8-10 weeks M-F 8A-4:30P ET


Essential Functions

  • Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.

  • Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use.

  • Ensure adherence to regulatory guidelines in product support activities.

  • Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients.

  • Document and maintain comprehensive records of customer interactions for future reference and continuous improvement.

  • Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations.

  • Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution.

  • Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments.

  • Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems.

  • Stay current with product updates, technical specifications, and troubleshooting requirements.

  • Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement.

  • Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment.

  • Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety.


Required/Preferred Education and Experience

  • Associate\'s Degree or Bachelor\'s Degree in related field preferred

  • Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry is a plus.

  • Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users.

  • Exceptional customer service skills and empathy for direct patient contact.

  • Technical aptitude or experience troubleshooting basic to complex product related technical systems.

  • Computer literacy with Microsoft Office experience.

  • Experience with CRM systems, knowledge base and support tools a plus.

  • Ability to adapt to and learn new technologies and products quickly.

  • Medical or clinical experience a plus


Knowledge, Skills and Abilities

  • Listening, speaking, reading, and writing fluency in Spanish a plus.


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing - Occasionally

  • Walking - Occasionally

  • Sitting - Constantly

  • Talking - Occasionally

  • Hearing - Occasionally

  • Repetitive Motions - Frequently


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients\' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-KH1

The hourly pay rate for this position is:

$19.00 to $23.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL\'s comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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