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Remote Rma Jobs in Smithtown, NY (NOW HIRING)

Remote Rma information

What are Remote RMA jobs?

Remote RMA (Return Merchandise Authorization) jobs involve handling the process of authorizing and managing product returns, replacements, or repairs for a company, all while working remotely. Employees in these roles typically communicate with customers via email, chat, or phone to troubleshoot issues, issue return labels, and ensure that returns comply with company policies. They also coordinate with warehouse, logistics, and technical teams to process and track returned items. Strong organizational and communication skills are essential for success in remote RMA positions.

What are some common challenges faced by Remote RMA specialists, and how can they be managed effectively?

Remote RMA (Return Merchandise Authorization) specialists often face challenges such as coordinating returns and replacements across different time zones and maintaining clear communication with customers and internal teams remotely. Managing high volumes of requests and troubleshooting product issues without physical access to items can also be demanding. To overcome these challenges, it's important to stay organized, utilize robust ticketing and CRM systems, and foster strong working relationships with warehouse and support teams. Proactive communication and attention to detail are key to ensuring customers have a smooth return experience.

What are the key skills and qualifications needed to thrive as a Remote RMA (Return Merchandise Authorization) Specialist, and why are they important?

To thrive as a Remote RMA Specialist, you need strong organizational skills, attention to detail, and experience in returns processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and CRM platforms such as Salesforce or Zendesk is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are essential soft skills for this role. These skills ensure efficient handling of returns, high customer satisfaction, and accurate record-keeping in a remote work environment.

What is the difference between Remote Rma vs Remote Repair Technician?

AspectRemote RmaRemote Repair Technician
CredentialsTechnical certifications, product knowledgeTechnical certifications, device repair skills
Work EnvironmentCustomer service, RMA processing systemsDevice diagnostics, repair procedures
Industry UsageElectronics, consumer electronics companiesElectronics, appliance, or tech repair services
Search/Comparison IntentRMA process, return managementDevice repair, troubleshooting

Remote Rma specialists focus on managing return merchandise authorizations, processing returns, and customer communication. Remote Repair Technicians perform device diagnostics and repairs remotely. While both roles require technical knowledge, Remote Rma emphasizes return logistics, whereas Remote Repair Technicians focus on troubleshooting and fixing devices.

What are popular job titles related to Remote Rma jobs in Smithtown, NY? For Remote Rma jobs in Smithtown, NY, the most frequently searched job titles are:
What job categories do people searching Remote Rma jobs in Smithtown, NY look for? The top searched job categories for Remote Rma jobs in Smithtown, NY are:
Engineer/Senior Engineer, Network/Server OT

Engineer/Senior Engineer, Network/Server OT

TerraForm Power

Manhattan, NY • On-site

$120K - $140K/yr

Full-time

Posted 15 days ago


Job description

Engineer/Senior Engineer, Network/Server OT
Location: TerraForm Power Remote Operations Center, Albany NY
About Us
TerraForm Power ("TERP"), a platform company of Brookfield, attracts high-performing individuals who are driven to make an impact in a fast-paced and collaborative environment. We offer unparalleled opportunities to lead and manage one of the largest renewable energy businesses with decades of history, while contributing to the global need for sustainable energy.
The company is committed to employee development, encouraging curiosity, ownership, and continuous learning. You'll be empowered to take initiative, contribute ideas, and grow your career within a supportive and ambitious organization. This position will be based in remote.
Job Summary
We are seeking a hands-on Network/Server OT Engineer to design, secure, and operate the network and server infrastructure that powers our renewable energy portfolio (wind, solar, battery storage), including our TerraForm Power Remote Operation Center (T-ROC) and remote generation sites. The successful candidate will own the lifecycle of OT systems across HP/HPE/Intel servers, Synology NAS, Microsoft/VMware virtualization, certain AWS cloud services, and security tooling used to monitor and control grid-connected assets.
Responsibilities
Architecture, Design & Implementation
  • Design and implement secure, resilient network and server architectures for T-ROC and support field sites (wind, solar, battery storage).
  • Evaluate and introduce new technologies (hardware, software, cloud, security) that improve reliability, scalability, and compliance; create solution designs, reference architectures, and implementation plans.
  • Build and support virtualized environments (VMware/Hyper-V), Windows Server, Azure and AWS environments as required for OT environments.
  • Configure and manage HP/HPE/Intel or similar server platforms and Synology NAS and similar for storage, backup, and replication; optimize performance and capacity planning.

Remote Operations Center (T-ROC) Operations
  • Support T-ROC infrastructure, including EMS/SCADA networks, historian, time synchronization (NTP/PTP), and reliable telemetry paths.
  • Ensure high availability, redundancy, and failover across T-ROC and remote sites; manage DR/BCP strategies, tabletop exercises, and recovery runbooks.
  • Collaborate with Operations, Compliance, and Asset Management to align changes with grid operations, dispatch needs, and regulatory obligations.

Security & Compliance (NERC CIP / OT Security)
  • Working with IT and Compliance, maintain security controls aligned to NERC CIP, with practical application in OT environments.
  • Design and enforce network segmentation between IT and OT, least-privilege access, MFA, secure remote/vendor access, and Zero Trust principles where applicable.
  • Lead/participate in incident response, cyber event triage, and post-incident reviews; maintain playbooks and test recovery procedures.
  • Own technical evidence for network/server controls (configs, logs, diagrams, test records) and support internal and external audits as SME.

Monitoring, Telemetry & Change Management
  • Deploy and maintain monitoring/observability across servers, network devices, applications, and site communications.
  • Implement configuration management, baseline verification, and change management processes that adhere to NERC CIP (including approvals, testing, back-out plans, and evidence).
  • Maintain accurate OT inventories (hardware, software, firmware), network diagrams, data flow maps, and access lists; ensure audit-ready documentation.

Operations & Support
  • Provide support for OT network/server issues, perform root cause analysis, and drive corrective actions.
  • Schedule and execute maintenance windows, firmware/patch cycles, and lifecycle refresh plans.
  • Coordinate with vendors and OEMs for support, RMA, security advisories, and product roadmaps.
  • Collaboration across IT, OT, Compliance, Operations, Asset Management, Operations, and external partners.

Required Qualifications
Engineer
  • Bachelor's degree in Computer Science, Electrical/Computer Engineering, Information Systems, or related field; or equivalent practical experience.
  • 5+ years managing enterprise networks and servers (Windows/Linux), including virtualization (VMware/Hyper-V), storage/NAS (Synology or similar), and core Microsoft services (AD, DNS, DHCP, GPO, PKI).
  • Hands-on experience with server platforms (deployment, firmware/low level management such as ILO, performance tuning).
  • Strong knowledge of routing/switching, VLANs, ACLs, VPNs, NAT, QoS, BGP/OSPF, and secure remote access.
  • Working knowledge of AWS and Azure networking and security.
  • Experience implementing security monitoring, patch management, and backup/restore for servers and NAS.
  • Familiarity with NERC CIP concepts for Low Impact assets and Medium Impact control centers, plus OT fundamentals.
  • Proficiency with scripting/automation (PowerShell, Bash, Python) for configuration, monitoring, and evidence collection.
  • Strong communication skills-able to translate technical requirements for operations, compliance, and executive stakeholders.
  • A strong personal commitment to continuous improvement
  • Value excellence in safety and environmental performance
  • Ability to travel to remote generation sites (wind/solar/storage), substations as needed (~10%).
  • Participate in on-call rotation and planned after-hours maintenance windows.
  • Ability to lift and install 50+lbs

Senior Engineer
  • All of the above, plus:
  • 10+ years experience spanning IT/OT environments.
  • Experience with direct responsibility for control center infrastructure.
  • Demonstrated leadership in architecture, program design, audit readiness, and cross-functional stakeholder management.
  • Proven track record implementing defense-in-depth and segmentation for OT networks, vendor remote access, and interconnection security (e.g., ICCP/TASE.2).
  • Ability to set standards, mentor engineers, and drive large-scale changes across diverse sites.

Preferred
  • Background in battery storage communications and site control systems; knowledge of inverter/plant controller vendor ecosystems.
  • Exposure to Zero Trust, micro-segmentation, and Privileged Access Management in industrial or utility OT environments.
  • Experience with SOAR, configuration drift detection, and compliance evidence automation.
  • Monitoring/Control: SNMP/Syslog/NetFlow, Windows Eventing, OT telemetry integrations, SCADA/EMS monitoring.
  • Automation: PowerShell, Python, Ansible (optional), Git., Bash, Batch

Compensation: $120,000-$140,000 USD, bonus eligible
A note to Recruiting Agencies, TerraForm Power Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of TerraForm Power and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.