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Remote Rma Jobs in Newark, NJ (NOW HIRING)

Remote Rma information

What are Remote RMA jobs?

Remote RMA (Return Merchandise Authorization) jobs involve handling the process of authorizing and managing product returns, replacements, or repairs for a company, all while working remotely. Employees in these roles typically communicate with customers via email, chat, or phone to troubleshoot issues, issue return labels, and ensure that returns comply with company policies. They also coordinate with warehouse, logistics, and technical teams to process and track returned items. Strong organizational and communication skills are essential for success in remote RMA positions.

What are some common challenges faced by Remote RMA specialists, and how can they be managed effectively?

Remote RMA (Return Merchandise Authorization) specialists often face challenges such as coordinating returns and replacements across different time zones and maintaining clear communication with customers and internal teams remotely. Managing high volumes of requests and troubleshooting product issues without physical access to items can also be demanding. To overcome these challenges, it's important to stay organized, utilize robust ticketing and CRM systems, and foster strong working relationships with warehouse and support teams. Proactive communication and attention to detail are key to ensuring customers have a smooth return experience.

What are the key skills and qualifications needed to thrive as a Remote RMA (Return Merchandise Authorization) Specialist, and why are they important?

To thrive as a Remote RMA Specialist, you need strong organizational skills, attention to detail, and experience in returns processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and CRM platforms such as Salesforce or Zendesk is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are essential soft skills for this role. These skills ensure efficient handling of returns, high customer satisfaction, and accurate record-keeping in a remote work environment.

What is the difference between Remote Rma vs Remote Repair Technician?

AspectRemote RmaRemote Repair Technician
CredentialsTechnical certifications, product knowledgeTechnical certifications, device repair skills
Work EnvironmentCustomer service, RMA processing systemsDevice diagnostics, repair procedures
Industry UsageElectronics, consumer electronics companiesElectronics, appliance, or tech repair services
Search/Comparison IntentRMA process, return managementDevice repair, troubleshooting

Remote Rma specialists focus on managing return merchandise authorizations, processing returns, and customer communication. Remote Repair Technicians perform device diagnostics and repairs remotely. While both roles require technical knowledge, Remote Rma emphasizes return logistics, whereas Remote Repair Technicians focus on troubleshooting and fixing devices.

What are popular job titles related to Remote Rma jobs in Newark, NJ? For Remote Rma jobs in Newark, NJ, the most frequently searched job titles are:
Business Development Manager-Northeast

Business Development Manager-Northeast

Certerra

Ozone Park, NY • Remote

$100K - $125K/yr

Full-time

Posted 16 days ago

Be an early applicant


Job description

COMPANY OVERVIEW:

Certerra (formerly RMA Companies) is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve.

We are a national firm with a global reach serving national and international clients from 40+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms. With a 60-year history, Certerra has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients. The company is a rapidly growing portfolio business under a private equity firm, currently generating approximately $260 million in revenue with aggressive growth through strategic acquisitions.

POSITION OVERVIEW:

Certerra is seeking a highly motivated and results-driven Business Development Manager to support the strategic expansion of its Instrumentation & Monitoring (I&M) practice throughout the Northeast regions in the United States. These positions are responsible for developing new client relationships, identifying project opportunities, and driving revenue growth within heavy civil infrastructure, transportation, transit, tunneling, geotechnical construction, energy, utilities, commercial development, and public-sector markets.

The successful candidates will serve as the primary market-facing representatives for Certerra's advanced instrumentation and monitoring services, including automated monitoring systems, robotic total stations, vibration monitoring, structural health monitoring, settlement monitoring, geotechnical instrumentation, real-time web-based data management platforms, emergency response monitoring, and risk mitigation solutions.

These roles require a strategic business developer capable of engaging owners, engineers, contractors, construction managers, private developers and public agencies to position Certerra as the preferred monitoring partner on complex infrastructure and construction projects.

KEY RESPONSIBILITIES:

Business Development & Sales

• Develop and execute regional business development plans aligned with Certerra's national growth strategy.

• Identify, qualify, and pursue new project opportunities within assigned territories.

• Generate and maintain a robust sales pipeline through prospecting, networking, industry events, and strategic client outreach.

• Establish relationships with:

o Engineering consulting firms

o General contractors

o Construction managers

o Transit agencies

o Departments of Transportation

o Public utility authorities

o Energy and industrial owners

o Municipal agencies

o Private developers

• Lead client presentations and project pursuit strategies.

• Coordinate proposal development efforts with technical and operations teams.

• Develop and negotiate service agreements, master service agreements, and project contracts.

• Meet or exceed annual sales, revenue, and profitability targets.

Market Development

• Analyze regional market trends, capital improvement programs, and infrastructure investments.

• Track upcoming public and private projects requiring monitoring and risk management services.

• Identify strategic partnerships with engineering firms, contractors, and owners.

• Develop market intelligence related to:

o Transit expansion projects

o Bridge and tunnel construction

o Deep excavation support systems

o High-rise development

o Transportation infrastructure improvements

o Utility and energy projects

• Represent Certerra at conferences, trade organizations, and industry networking events.

Client Relationship Management

• Build and maintain long-term client relationships across all phases of project delivery.

• Serve as a trusted advisor regarding risk management, instrumentation planning, and construction monitoring solutions.

• Conduct regular client visits and project site meetings.

• Coordinate with operations teams to ensure successful project execution and client satisfaction.

• Develop repeat business opportunities and expand existing client accounts.

Strategic Growth Initiatives

• Support market penetration strategies for emerging technologies including:

o Automated robotic total stations

o Remote monitoring platforms

o Real-time alerting systems

o Structural health monitoring

o Digital twin integration

o Construction risk management solutions

• Provide market feedback to leadership regarding competitive conditions and client needs.

• Assist in evaluating potential acquisitions, partnerships, and expansion opportunities within assigned territories.

Reporting and CRM Management

• Maintain accurate sales forecasts and opportunity tracking.

• Utilize CRM software to document client interactions, pursuits, and pipeline activities.

• Prepare monthly business development reports and sales forecasts.

• Monitor key performance indicators and regional growth objectives.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Construction Management, Geology, Business, Marketing, or related field.

• Minimum 5 years of business development, technical sales, or project management experience within engineering, construction, geotechnical, or infrastructure services.

• Demonstrated ability to develop and close professional service contracts.

• Strong understanding of construction, engineering, and infrastructure markets.

• Excellent communication, presentation, and relationship-building skills.

• Ability to travel extensively throughout assigned territory (approximately 40–60%).

• Proven record of meeting or exceeding sales targets.

Preferred Qualifications:

• Existing relationships with engineering consultants, contractors, owners, and public agencies within assigned region.

• Experience selling geotechnical, environmental, construction materials testing, instrumentation, or engineering consulting services.

• Familiarity with instrumentation and monitoring technologies and risk management practices.

• Experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.


LOCATION:

This is a hybrid position focused on the Northeast Corridor covering markets from Boston, MA to the District of Columbia.

Boston, MA, NYC, NY, Philadelphia, PA, Washington DC

COMPENSATION:

Industry competitive base salary and performance-based bonus commensurate with experience and qualifications.

This position offers a unique opportunity to contribute to the strategic growth of a rapidly expanding organization and play a pivotal role in achieving the company’s long-term success.

We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.


Certerra logo

About Certerra

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

1 - 10 Employees

Headquarters location

Farmingdale, NY, US

Year founded

2011