Remote Ria Operation Manager Jobs in New London, NH

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The General Manager, Dietary Supplement Verification is a senior leadership role responsible for leading the transformation, relaunch, and growth of USP’s Dietary Supplement Verification Program (DSVP), a multimillion dollar global business serving leading manufacturers, retailers, and industry stakeholders.
This highly external-facing role is accountable for commercial repositioning, customer engagement, and market expansion, ensuring the program remains a trusted, premium verification standard.
The role partners closely with the Head of Verification Operations and Marketing leadership to deliver a coordinated transformation while maintaining USP’s core promise that 'what’s on the label is what’s in the bottle.'  Ultimately driving to intended business outcomes of consumer access to quality supplements and increasing revenue.
The role leads execution of a multi-year investment program to strengthen commercial capabilities, expand marketing reach, and support long-term growth. It is supported by an existing commercial team and dedicated transformation resources, enabling focus on market-facing leadership and growth delivery.

This is a REMOTE position that requires some travel and stakeholder engagement, and the chosen applicant must reside in one of the following states: Maryland, Virginia, DC, Pennsylvania, West Virginia, New Hampshire, Florida, North Carolina, Michigan, Illinois, Kansas, Minnesota, or California.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The General Manager, Dietary Supplement Verification, has the following responsibilities:

• Leads an existing commercial team, including two sales/business development resources and a dedicated marketing resource
• Drives customer engagement, pipeline development, and relaunch execution through these team members
• Leverages an internal strategy/transformation support resource to advance cross-functional initiatives, program redesign, pricing evolution, and operational improvements
• Partners closely with Verification Operations and Marketing leadership across a matrixed environment
• Scales team structure and capabilities over time in line with business growth and investment plans
• Strengthening consumer trust in a complex dietary supplement marketplace
• Expand access to trusted verification for consumers
• Maintain USP’s status as a premium, independent standard
• Support public health through improved product transparency
• Lead external positioning and relaunch of DSVP
• Drive pricing, value proposition, and competitiveness
• Serve as primary external representative with customers and industry
• Partner with Verification Operations on program evolution aligned to market needs
• Collaborate with Industry Programs and Marketing leadership
• Execute growth strategy across global customer base
• Deliver outcomes aligned with investment program

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• 10+ years leadership/management experience
• 10+ years experience in dietary supplements or related industries, certification, or quality programs
• Understanding of manufacturing and quality systems
• Strong external-facing leadership track record

 Additional Desired Preferences

• Experience in premium brand or B2C-influenced environments
• Entrepreneurial builder mindset
• Externally credible leader
• Commercially sharp with customer focus
• Effective in matrixed global organizations
• Steward of premium, trusted brand

Supervisory Responsibilities

Yes

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation

Base Salary Range: USD $208,000- $286,000 annually.

Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.