Job Title
ServiceNow HRSD Technical Business Analyst
Employment Type
W2 Contract
Pay Range
$65.00 - $85.00 per Hour
Location
Remote (U.S.-Based) / Hybrid Depending on Client Needs
Travel Requirements
Client travel as required
Job Description
Position Summary
We are seeking a ServiceNow HRSD Technical Business Analyst to support enterprise HR Service Delivery engagements for large clients. This role is ideal for a Business Analyst who is comfortable working in complex environments, can confidently lead discovery and requirements sessions, and can translate business needs into clear, testable, developer-ready requirements.
Key Responsibilities
- Conduct discovery sessions and gather business requirements.
- Document current-state and future-state business processes.
- Develop user journeys and workflow designs.
- Translate requirements into:
- Epics
- User stories
- Acceptance criteria
- Functional specifications
- Workflow documentation
- UAT materials
- Collaborate with architects, developers, testers, project managers, product owners, and client stakeholders.
- Ensure requirements are clear, prioritized, feasible, and traceable throughout delivery.
- Support backlog refinement and sprint planning activities.
- Participate in stakeholder reviews and solution validation sessions.
- Assist with testing efforts and user acceptance testing preparation.
Required Qualifications
- Strong experience working on ServiceNow projects.
- Meaningful experience supporting ServiceNow HRSD implementations.
- Proven ability to write high-quality user stories and acceptance criteria.
- Experience documenting business processes and workflow requirements.
- Experience supporting testing and solution validation activities.
- Ability to communicate effectively with both business users and technical teams.
- Comfortable discussing portal, knowledge management, case management, and workflow requirements.
Preferred Certifications
- Active ServiceNow Certified System Administrator (CSA) preferred.
- Active CIS-HR certification preferred and highly valued for client-ready submission.
- Additional ServiceNow implementation certifications are a plus.
Preferred Qualifications
- Experience supporting enterprise consulting engagements, major transformation programs, or large multi-stakeholder environments.
- Experience with Jira or Azure DevOps.
- Experience working in Agile delivery environments.
- Familiarity with HR operations and HR service delivery processes.
- Experience with ServiceNow HRSD modules including:
- Employee Center
- Case and Knowledge Management
- Lifecycle Events
Company Description
Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.
Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions.