Remote Release Customs Analyst Jobs in California

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.
The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

AVP Technology Delivery & Release Management

• Location: Remote

• Classification: Exempt

• Reports to: SVP Service Strategy

• Travel: 10-15%

• Salary range: $160,000-$180,000

Role overview

DUAL North America is seeking an AVP Technology Delivery & Release Management to lead enterprise technology delivery, release governance, and strategic project execution across the organization. This role requires a strong leader who can drive the successful planning, coordination, communication, and delivery of technology initiatives while ensuring alignment with business objectives.

The AVP will oversee a team of product owners, analysts and project professionals, manage complex cross-functional technology programs, establish release management best practices, and partner closely with business and technology leaders to deliver scalable solutions that support operational excellence and business growth.

Role responsibilities

Leadership and Strategy

• Lead, mentor, and develop a team responsible for requirements management, release management, and project execution.

• Partner with senior business and technology leaders to prioritize initiatives, manage delivery portfolios, and align technology investments with business outcomes.

• Foster a culture of accountability, continuous improvement, collaboration, and execution excellence.

Release Management and Governance

• Own and mature the enterprise release management function, including release planning, scheduling, governance, risk management, and deployment readiness.

• Establish standardized release management processes, controls, and reporting to improve delivery predictability and quality.

• Coordinate cross-functional teams to ensure successful execution of technology releases across applications, infrastructure, and business systems.

• Drive release readiness reviews, dependency management, risk mitigation planning, and post-release assessments.

• Ensure releases are delivered in accordance with organizational standards, compliance requirements, and business expectations.

Release Communications and Stakeholder Engagement

• Serve as a trusted advisor to business leaders by translating technical concepts into business-relevant information.

• Develop and execute comprehensive release communication plans for business and technology stakeholders.

• Provide timely updates regarding release schedules, impacts, milestones, risks, and deployment activities.

• Present program status, release outcomes, and strategic recommendations to executive leadership.

Technical Requirements Management

• Lead the gathering, prioritization, and validation of technical and functional requirements for strategic technology initiatives.

• Collaborate with architects, engineers and business stakeholders to ensure requirements are clearly defined and actionable.

• Establish best practices for requirements management to improve solution quality, reduce rework, and accelerate delivery.

• Ensure technical requirements align with enterprise architecture standards, security requirements, and business objectives.

Project and Program Management

• Lead complex technology projects and programs from initiation through implementation and operational transition.

• Ensure delivery teams maintain alignment with scope, timelines, quality expectations, and business goals.

• Drive cross-functional coordination to remove obstacles, resolve issues, and maintain project momentum.

• Utilize SAFe Agile 6.0, and traditional project delivery methodologies as appropriate to maximize successful outcomes.

Data-Driven Delivery Excellence

• Leverage reporting and analytics to monitor progress, identify risks, and support executive decision-making.

• Drive continuous improvement initiatives based on performance trends and lessons learned.

Change Leadership and Organizational Readiness

• Support organizational readiness activities that support successful adoption of new technology solutions and capabilities.

• Partner with business stakeholders to ensure alignment between project delivery objectives and operational execution.

• Promote best practices that improve delivery efficiency, team effectiveness, and stakeholder satisfaction.

Key requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field; Master's degree or MBA preferred.

• Minimum of 10 years of experience in technology delivery, project/program management, release management, or related technology leadership roles, including at least 5 years in a senior leadership position.

• PMP, SAFe Program Consultant (SPC), Release Train Engineer (RTE), or equivalent certifications preferred.

• Experience implementing enterprise release management frameworks and governance models preferred.

• Extensive experience leading large-scale technology programs, enterprise initiatives, and cross-functional delivery teams.

• Demonstrated expertise in Release Management, Project Management, and Technical Requirements Management within complex enterprise environments.

• Strong knowledge of Agile SAFe 6, and traditional project management methodologies.

• Proven success managing technology portfolios, release governance processes, and organizational transformation initiatives.

• Experience working closely with architecture, engineering, infrastructure and business teams to deliver enterprise technology solutions.

• Strong understanding of IT operations, software delivery lifecycles, governance frameworks, and technology strategy.

• Demonstrated ability to manage risks, dependencies, budgets, resources, and competing priorities across multiple initiatives.

• Exceptional executive communication, stakeholder management, and leadership skills.

• Strong analytical and strategic thinking capabilities, with a focus on delivering measurable business value through technology.

• Ability to thrive in a fast-paced environment while balancing strategic planning with operational execution.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.