... remote technical intake, triage, and recovery of customer production equipment to protect uptime ... Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. Key ...
... remote technical intake, triage, and recovery of customer production equipment to protect uptime ... Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. Key ...
... remote technical intake, triage, and recovery of customer production equipment to protect uptime ... Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. Key ...
... remote technical intake, triage, and recovery of customer production equipment to protect uptime ... Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. Key ...
College degree in Engineering, Business or Marketing * Strong industry contacts in the power ... Remote #LI-CJ1
College degree in Engineering, Business or Marketing * Strong industry contacts in the power ... Remote #LI-CJ1
Global Product Manager - Transformers
Bixby, OK · On-site +1
If remote, candidates should be located near a major metro area. This role is contributing to the ... Lead crossfunctional execution across engineering, operations, supply chain, and sales to ...
New
Global Product Manager - Transformers
Bixby, OK · On-site +1
If remote, candidates should be located near a major metro area. This role is contributing to the ... Lead crossfunctional execution across engineering, operations, supply chain, and sales to ...
New
Global Product Manager - Transformers
OK · On-site +1
If remote, candidates should be located near a major metro area. This role is contributing to the ... Lead crossfunctional execution across engineering, operations, supply chain, and sales to ...
New
Global Product Manager - Transformers
OK · On-site +1
If remote, candidates should be located near a major metro area. This role is contributing to the ... Lead crossfunctional execution across engineering, operations, supply chain, and sales to ...
New
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Quick apply
RPA Developer
Tulsa, OK · Remote
This is a remote opportunity that may require travel. Successful candidates must be able to provide ... protected by applicable federal, state, or local law. #M- #LI- Ref: #208-Rowland Tulsa
Bridge Inspection Team Leader
Tulsa, OK · On-site +1
... remote work arrangement is negotiable. This position will work with our in-house engineers ... protected by law. #LI-SM1
Bridge Inspection Team Leader
Tulsa, OK · On-site +1
... remote work arrangement is negotiable. This position will work with our in-house engineers ... protected by law. #LI-SM1
Quality Control Technician
Tulsa, OK · On-site +1
$17.25 - $22/hr
Remote Description/Job Summary A & M - OUR COMPANY A & M Engineering and Environmental Services ... protected by federal, state, or local law. For more information about, or to apply for this ...
Quality Control Technician
Tulsa, OK · On-site +1
$17.25 - $22/hr
Remote Description/Job Summary A & M - OUR COMPANY A & M Engineering and Environmental Services ... protected by federal, state, or local law. For more information about, or to apply for this ...
Client Success Director
Tulsa, OK · Remote
Full-Time | Remote | Employer-Sponsored Healthcare | $140,000-$150,000 + Annual Bonus | Candidates ... relay client goals and KPIs back to the organization. * Strategic Consulting & Analysis: Advise ...
Posted today
Client Success Director
Tulsa, OK · Remote
Full-Time | Remote | Employer-Sponsored Healthcare | $140,000-$150,000 + Annual Bonus | Candidates ... relay client goals and KPIs back to the organization. * Strategic Consulting & Analysis: Advise ...
Posted today
System Test and Validation Lead
Tulsa, OK · On-site +1
... protect, and transform their organization. Join our team and use advanced data, AI, and emerging ... Bachelor's degree in business, information systems, computer science, engineering, or equivalent ...
System Test and Validation Lead
Tulsa, OK · On-site +1
... protect, and transform their organization. Join our team and use advanced data, AI, and emerging ... Bachelor's degree in business, information systems, computer science, engineering, or equivalent ...
System Test and Validation Lead
Tulsa, OK · On-site +1
... protect, and transform their organization. Join our team and use advanced data, AI, and emerging ... Bachelor's degree in business, information systems, computer science, engineering, or equivalent ...
System Test and Validation Lead
Tulsa, OK · On-site +1
... protect, and transform their organization. Join our team and use advanced data, AI, and emerging ... Bachelor's degree in business, information systems, computer science, engineering, or equivalent ...
Remote Relay Protection Engineer information
See Tulsa, OK salary details
$61.7K - $71.3K
7% of jobs
$71.3K - $81K
5% of jobs
$81K - $90.7K
9% of jobs
$92.2K is the 25th percentile. Wages below this are outliers.
$90.7K - $100.3K
23% of jobs
The median wage is $102.3K / yr.
$100.3K - $110K
27% of jobs
$113.4K is the 75th percentile. Wages above this are outliers.
$110K - $119.7K
11% of jobs
$119.7K - $129.4K
6% of jobs
$129.4K - $139K
4% of jobs
$139K - $148.7K
4% of jobs
$148.7K - $158.4K
2% of jobs
$158.4K - $168.1K
1% of jobs
$61.7K
$107.8K
$168.1K
How much do remote relay protection engineer jobs pay per year?
What are the key skills and qualifications needed to thrive as a remote relay protection engineer?
What does a remote relay protection engineer do?
What is the difference between Remote Relay Protection Engineer vs Relay Protection Technician?
| Aspect | Remote Relay Protection Engineer | Relay Protection Technician |
|---|---|---|
| Required Certifications | PE, IEEE certifications, specialized relay protection training | Relay technician certifications, industry-specific training |
| Work Environment | Design, analysis, and system integration in office or remote settings | Fieldwork, installation, maintenance at substations or power plants |
| Employer & Industry Usage | Utilities, power generation, transmission companies | Utilities, maintenance contractors, substation operators |
The Remote Relay Protection Engineer focuses on designing and analyzing relay protection systems remotely, often working in offices or remotely with digital tools. In contrast, the Relay Protection Technician handles on-site installation, maintenance, and troubleshooting of relay systems. Both roles are essential in power systems but differ mainly in their responsibilities, work environment, and required certifications.
What are the typical challenges faced by remote relay protection engineers in coordinating with on-site teams?
- Fire Protection Designer
- Fire Protection Engineer
- Entry Level Fire Protection Engineer
- Internship Remote Fire Protection Engineer
- Freelance Fire Protection Engineer
- Remote Nuclear Fire Protection
- Salaried Fire Alarm Sales Representative
- Temporary Fire Protection Consultant
- Fire Protection Estimator Remote
- Remote Nicet Sprinkler

Pregis rating
6.7
Based on 28 frontline employees who took The Breakroom Quiz
84th of 119 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 2pm-10pm
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
#SYS1
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005