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Remote Reference Librarian Jobs in California (NOW HIRING)

California Choice

Account Manager (3396)

Orange, CA · On-site +1

$26 - $36/hr

  • PTO

... library updates. * Establish and maintain partnership relationships with vendor support teams and ... Ensure company payroll guidelines are followed in reference to timesheets and PTO * Assist with ...

Mark III Construction

VDC - Trade Specialist

Sacramento, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

**WORKING REMOTE IS AN OPTION FOR THE RIGHT CANDIDATE" The Trade Specialist manages the BIM/VDC ... Proficient in cross referencing plans across all trades * Basic computer skills, Microsoft, Excel ...

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Remote Reference Librarian information

What is a remote reference librarian?

Remote reference librarians are professional librarians who provide research assistance, information retrieval, and guidance to library users from a distance, often using digital communication tools such as email, chat, or video calls. They help patrons access library resources, answer information queries, and support research needs without requiring in-person visits. This role is especially valuable for users who cannot physically visit the library or prefer online services.

What does a remote reference librarian do?

As a remote reference librarian, you work from home to provide informational resources as needed, often communicating with patrons via chat, email, or phone. You can work for a library, school, law firm, or medical facility. Your responsibilities include performing online research, curating resources, answering emails, calls, and other online informational requests, and evaluating the quality of the available resources. Your duties cover customer service responsibilities such as communicating promptly, maintaining a professional attitude, and responding to inquiries with virtual and other resources. You may also contribute content to the library website and assist in budget planning.

What are the key skills and qualifications needed to thrive as a remote reference librarian, and why are they important?

To thrive as a Remote Reference Librarian, you need a strong background in information science, research methodologies, and a relevant MLS or MLIS degree. Familiarity with digital library systems, online databases, and virtual reference tools such as LibGuides and chat platforms is essential. Excellent communication, customer service, and problem-solving skills help you effectively assist patrons in a virtual environment. These competencies ensure accurate information delivery, user satisfaction, and seamless support in remote library services.

How does a remote reference librarian effectively collaborate with onsite library staff and patrons?

As a Remote Reference Librarian, you will frequently communicate with onsite colleagues through email, chat platforms, and virtual meetings to coordinate reference services and resource sharing. While assisting patrons remotely, you may need to work closely with onsite staff to access physical materials or resolve complex inquiries. Maintaining clear communication and leveraging digital tools ensures seamless collaboration, allowing you to provide timely and accurate information to library users regardless of location.
More about Remote Reference Librarian jobs

What are the most commonly searched types of Reference Librarian jobs in California?

The most popular types of Reference Librarian jobs in California are:

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For Remote Reference Librarian jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Reference Librarian jobs in California look for?

The top searched job categories for Remote Reference Librarian jobs in California are:

What cities in California are hiring for Remote Reference Librarian jobs?

Cities in California with the most Remote Reference Librarian job openings:

Remote Reference Librarian jobs near you
Infographic showing various Remote Reference Librarian job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 10% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Account Manager (3396)

California Choice

Orange, CA • On-site, Remote

$26 - $36/hr

Full-time

PTO

Re-posted 28 days ago

Job description

Purpose of Position:
To support account management ticketing from our broker partners and our internal W&B staff.
Account management ticketing includes, but is not limited to, provider/RX search, claims, processing eligibility, policy changes, research, and online enrollment support.
Position may require mandatory overtime during months of heavy volume.
Essential Functions:
Account Management Ticketing
  • Establish and maintain strong professional relationships with carrier service teams
  • Act as liaison between agency/group and carriers to resolve all service requests, including but not limited to billing inquiries, claims, eligibility, renewal processing, and customer service requests as defined in Standard Operating Procedure (SOP).
  • Ensure that acknowledgment, status updates, and follow-up outreach happen in the turnaround defined in the Standard Operating Procedure (SOP).
  • Detailed notes, emails, tasks, and phone call details should be logged in a Salesforce ticket as defined in the Standard Operating Procedure (SOP)
  • Conduct thorough Provider/Rx searches and network analyses.
  • Proficiently know carrier partner support resources, including carrier portals and service teams available

Online Enrollment Ticketing
  • Be proficient in tickets for a demo, loading, quality assurance, and support for tech ticketing
  • Follow defined SOP, including turnaround time, for loading and quality assurance for tech ticketing
  • Assist in projects needed to maintain information on online enrollment vendors, including, but not limited to, rate/document library updates.
  • Establish and maintain partnership relationships with vendor support teams and be familiar with available support resources
  • Use Subject Matter Expert knowledge of benefits technologies and critical thinking skills to accurately respond to internal and external customer inquiries
  • Act as liaison between agency/group and vendor to resolve service requests, including but not limited to training needs, integrations, and escalated needs.
  • Participate in review, testing, and feedback for new tech team vendors and current vendor enhancements
  • Report any ticketing errors or escalations promptly to the Team Lead and Director of Account Management
Online Enrollment Eligibility Ticketing
  • Follow SOP to process eligibility, demographic, and open enrollment changes on behalf of the agency within the online enrollment vendor.
  • Onboard new groups to Eligibility service model including reviewing Ease, Employee Navigator, updating Salesforce, and updating internal tracking guides.
  • Assist in preparing agency reports on ticketing and current Eligibility groups as requested
  • Attend meeting with agency partners to review ticketing and feedback as requested
Renewal Support
  • Prepare ADPIA renewal report on a monthly basis with delivery to the Director of Account Management
  • Gather renewals from major medical carriers within 60 days of renewal as defined in SOP.
  • Prepare a spreadsheet to include renewal percentage increases as defined in SOP.
  • Monitor renewals@wordandbrown.com and support requests for renewals
Ticket Scrubbing
  • Preparation and scrubbing of tickets submitted via email or Salesforce as defined in SOP.
Salesforce:
  • Keep all ticketing information accurate and up-to-date in Salesforce, including ticket status and email/telephone correspondence tracking

Office Administration
  • Ensure company payroll guidelines are followed in reference to timesheets and PTO
  • Assist with special projects as needed.
  • Follow security protocols to ensure all data is secured and HIPAA compliant.

Miscellaneous:
  • Develop and maintain collaborative working relationships with internal contacts, including underwriting, sales, compliance, and finance.
  • Collaborate with leadership on development and updates on Standard Operating Procedures (SOPs).
  • Respond to inquiries from clients professionally and within timeframes assigned.
  • Support training needs for new team members as requested by leadership
  • Report any ticketing errors or escalations promptly to the Team Lead, Supervisors, and/or the Director of Account Management
  • On-site or remote regular attendance and punctuality are essential functions of the job.
  • Perform other business tasks or functions as assigned.

Knowledge, Skills & Abilities Required:
  • Must speak fluent English and communicate effectively.
  • 1-2 years of experience with group insurance preferred.
  • Must have strong people skills, strong phone skills, and the ability to prioritize.
  • Must be detail-oriented, able to work independently in a fast-paced environment with constantly changing parameters.
  • Must be proficient in Word and Excel. Proficient in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
  • Adhere to all PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines.

Educational Requirements:
  • High School Diploma or equivalent required.
  • College degree preferred.
  • Industry designations helpful, but not required
  • Health Insurance License preferred, but not required

Physical Requirements:
Must be able to sit for extended periods of time, and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.

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