Remote Recovery Coach Jobs in Massachusetts (NOW HIRING)

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This is a fully remote position and can be based anywhere within the U.S.
The Business Intelligence Manager, IT, Support Center oversees daily business intelligence operations and analytics service delivery, guiding a team-including ETL developers-to ensure accurate, secure, and scalable data solutions and customer-focused insights. The Business Intelligence Manager leads the team's adoption of data governance frameworks to maintain data integrity, quality, and compliance with organizational and industry standards. By fostering strong data stewardship and enforcing policies around data access, usage, and security, the Business Intelligence Manager supports a culture of accountability and trust in data-driven outcomes. The Business Intelligence Manager also drives strategic initiatives by leveraging data to inform key business decisions and advance organizational objectives. The Business Intelligence Manager promotes ongoing improvement across data processes, ETL pipelines, platforms, and reporting practices to achieve high standards of service excellence and support key business objectives.
Additionally, the Business Intelligence Manager actively engages in cross-functional collaboration with business partners to understand their needs, deliver actionable insights, and help drive strategic decision-making through compelling data storytelling. The Business Intelligence Manager provides leadership and direction to a team of technology professionals, ensuring effective performance, professional development, and alignment with organizational goals, while fostering a collaborative, accountable, and people-first culture.

ESSENTIAL FUNCTIONS:

• Leads and develops a team of IT professionals by setting clear goals, providing coaching and feedback, managing performance, and fostering a collaborative, growth-oriented culture; actively engages the team to help drive organizational strategic initiatives. 20%
• Owns service delivery and IT BI operations, including incident, request, change, and problem management; monitors SLAs/OLAs and drives continuous improvement in customer experience, aligning IT efforts with organizational strategies and objectives. 20%
• Implements and enforces security and compliance controls; supports audits, risk remediation, and business continuity/disaster recovery planning and testing to ensure operational resilience in support of strategic goals. 15%
• Establishes and manages vendor relationships, evaluates solutions, negotiates contracts/SOWs, and ensures delivery against SLAs, contributing to the organization's strategic objectives through effective partnership management. 15%
• Develops and manages budgets and forecasts; oversees purchasing, PO creation, invoice processing, and vendor cost optimization, ensuring resources are allocated effectively to support strategic initiatives. 10%
• Owns IT documentation and process management, ensuring policies, procedures, diagrams, and runbooks are current and effective to enable strategic alignment and operational excellence. 10%
• Champions a consultative, solution-oriented, and customer-centric culture; promotes cross-functional collaboration, recognition of service excellence, and the advancement of strategic organizational priorities. 10%

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Bachelor's Degree in Information Technology, Computer Science, or related field.

• Preferred Degree: Master's Degree; advanced degree or relevant graduate coursework preferred.

• Certificate(s) or License(s): Vendor/technology certifications (e.g., Microsoft/Azure, Salesforce, Boomi) are a plus. Power BI certification is required.
• Years of experience: Minimum 5+ years in IT leadership/management focus on data and reporting; 5+ years in a customer support environment; 2+ years in technical support or technical project management.

KNOWLEDGE, SKILLS, AND ABILITY:

• Advanced strategic thinking, problem-solving, and decision-making abilities, leveraging data-driven analysis and fostering a culture of continuous improvement within IT functions.
• Comprehensive expertise in business intelligence systems, data architecture, cloud analytics platforms, data security, and enterprise reporting applications.
• Proficient in data lifecycle management, IT & BI governance frameworks, and industry best practices; knowledgeable about compliance requirements relevant to non-profit organizations.
• Exceptional communication and stakeholder engagement skills; adept at translating complex data and analytics concepts for technical and non-technical audiences to inform business decisions.
• Proven experience managing people, with demonstrated success in recruiting, developing, and leading teams to achieve organizational goals.
• Strong leadership, communication, and interpersonal skills with the ability to build trust, motivate teams, hold individuals accountable, and foster collaboration across diverse stakeholders.
• Knowledge of budget planning, financial tracking, and resource allocation to effectively manage departmental or project budgets.

TRAVEL REQUIREMENTS:

• Occasional travel- 10-15% - may be required for department or program/project meetings, vendor management, or enterprise workshops.

PHYSICAL REQUIREMENTS:

• Frequent sitting and use of computer equipment
• Occasional standing, walking, bending, and lifting materials up to 10 lbs.
• Availability and ability to work after hours, weekends, holidays, etc. as needed, to be on call and/or to fulfill job responsibilities and requirements.

The starting rate is $110,000 to $125,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.