Technician I
Phoenix, AZ · Remote
The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands ...
Technician I
Phoenix, AZ · Remote
The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands ...
Remote Rack Stack information
See Mesa, AZ salary details
$44.1K - $57.3K
1% of jobs
$57.3K - $70.5K
3% of jobs
$70.5K - $83.7K
4% of jobs
$83.7K - $96.8K
5% of jobs
$96.8K - $110K
11% of jobs
$110.7K is the 25th percentile. Wages below this are outliers.
$110K - $123.2K
15% of jobs
The median wage is $131.8K / yr.
$123.2K - $136.3K
17% of jobs
$136.3K - $149.5K
17% of jobs
$152K is the 75th percentile. Wages above this are outliers.
$149.5K - $162.7K
13% of jobs
$162.7K - $175.8K
9% of jobs
$175.8K - $189K
5% of jobs
$44.1K
$133.7K
$189K
How much do remote rack stack jobs pay per year?
As of May 31, 2026, the average yearly pay for remote rack stack in Mesa, AZ is $133,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,100.00 and $156,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Rack Stack Technician, and why are they important?
To thrive as a Remote Rack Stack Technician, you need strong knowledge of server and network hardware installation, troubleshooting skills, and a background in IT or data center operations. Familiarity with remote management tools, ticketing systems, and possibly certifications like CompTIA Server+ or Cisco CCNA is highly beneficial. Excellent communication, attention to detail, and the ability to follow precise instructions are critical soft skills for coordinating with on-site and remote teams. These skills ensure efficient and accurate hardware deployment, minimize downtime, and maintain data center reliability.
How does a Remote Rack Stack technician typically collaborate with on-site teams to ensure timely issue resolution?
Remote Rack Stack technicians frequently work closely with on-site data center staff to coordinate hardware installations, troubleshooting, and repairs. Communication is primarily handled through ticketing systems, video calls, or instant messaging platforms to provide clear instructions or receive real-time feedback. Success in this role often relies on establishing strong relationships with local teams and maintaining detailed documentation to bridge the physical distance. As a result, effective collaboration and proactive communication skills are essential for timely and accurate issue resolution.
What is a Remote Rack Stack technician?
A Remote Rack Stack technician is a professional responsible for assembling, installing, and maintaining server racks and related hardware in data centers or server rooms, often without being physically present onsite. They use remote management tools and coordinate with onsite staff to ensure that all equipment is properly installed, connected, and configured. Their responsibilities may include troubleshooting hardware issues, performing upgrades, and ensuring optimal performance of the IT infrastructure. This role is crucial for organizations that rely on remote data centers or have distributed IT environments.
What is the difference between Remote Rack Stack vs Remote Network Technician?
| Aspect | Remote Rack Stack | Remote Network Technician |
|---|---|---|
| Certifications | CompTIA Server+, Cisco CCNA | CompTIA Network+, Cisco CCNA |
| Work Environment | Data centers, server rooms, hardware installation sites | Network operation centers, client sites, hardware troubleshooting |
| Industry Usage | IT infrastructure, data center management | Network support, troubleshooting, and maintenance |
| Common Tasks | Installing and configuring server racks, hardware setup | Configuring network devices, troubleshooting connectivity issues |
Remote Rack Stack professionals focus on hardware installation and server rack setup within data centers, while Remote Network Technicians handle network configuration and troubleshooting. Both roles require technical certifications and work in similar environments, but their core responsibilities differ in hardware versus network support.
What job categories do people searching Remote Rack Stack jobs in Mesa, AZ look for? The top searched job categories for Remote Rack Stack jobs in Mesa, AZ are:
What cities near Mesa, AZ are hiring for Remote Rack Stack jobs? Cities near Mesa, AZ with the most Remote Rack Stack job openings:
Digital Realty rating
9.3
Based on 5 frontline employees who took The Breakroom Quiz
6th of 203 rated it services
Job description
Position Title: Technician I
Your role
The Remote Hands Technician I will assist all Digital Realty customers by providing "best in class" customer and technical support. The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.
What you'll do
Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
Testing and troubleshooting of copper and fiber optic circuits
Assist with migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
- Assist with the documentation and inventory verification/counts
- Adherence to Standard Operating Procedures
Maintain overall Data Center cleanliness and appearance
Work flexible shift schedules
What you'll need
1+ years of experience in Telecommunications or IT related field
Basic understanding of telecom structured cabling standards
Understanding of network device deployment
Ability to communicate written and verbally
Work flexible shift schedules
Provide rotational on-call coverage
Knowledge of Telcordia installation standards
General knowledge of AC/DC electrical theory
Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
Knowledge of inventory control
Effective organizational skills and attention to detail
Strong analytical skills
Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
Operations
Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career and grow your talents with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Health and Safety
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
- 0-2 Years experience in a data center environment- Previous technical experience in IT or a related industrial field- Vocational school or secondary education in an IT technical field- Certification as a qualified electrician is a distinct advantage- ITIL certification or training is an advantage- Fluent in English, both written and spoken- Strong communication skills- Attention to detail- Commitment and drive- Ability to work in a fast-paced and dynamic environment- Proactive, can-do attitude- Client-focused approach- Teamwork and collaboration- Adherence to health and safety standards- Problem-solving and troubleshooting