Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor service delivery and ensure adherence to SLAs and KPIs. * Collaborate with operations, QA, ...
Quick apply
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor service delivery and ensure adherence to SLAs and KPIs. * Collaborate with operations, QA, ...
Call CenterRepresentative
Tampa, FL · Remote
$14.75 - $19/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Meet or exceed performance metrics including call quality and handle time. * Collaborate with team ...
Call CenterRepresentative
Tampa, FL · Remote
$14.75 - $19/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Meet or exceed performance metrics including call quality and handle time. * Collaborate with team ...
Customer Service Call Center Representative
Tampa, FL · On-site +1
$15/hr
We are looking for several new Customer Service Call Center Representatives to join our remote team ... Screen resolution of 1280x768 or higher; dual monitors required for efficiency. * Internet:
Customer Service Call Center Representative
Tampa, FL · On-site +1
$15/hr
We are looking for several new Customer Service Call Center Representatives to join our remote team ... Screen resolution of 1280x768 or higher; dual monitors required for efficiency. * Internet:
Call Center Representative
Miami, FL · Remote
$19/hr
These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.
New
Call Center Representative
Miami, FL · Remote
$19/hr
These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.
New
Call Center Representative
Tampa, FL · Remote
$19/hr
These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.
New
Call Center Representative
Tampa, FL · Remote
$19/hr
These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.
New
Call Center Representative (Temporary)
Tampa, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representative (Temporary)
Tampa, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representative (Temporary)
Orlando, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representative (Temporary)
Orlando, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representative (Temporary)
Jacksonville, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representative (Temporary)
Jacksonville, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representative (Temporary)
Miami, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representative (Temporary)
Miami, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Collections Agent
Tampa, FL · On-site +1
$14.25 - $18.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... qualities: * High school diploma or equivalent required; college coursework a plus. * Prior ...
Call Center Collections Agent
Tampa, FL · On-site +1
$14.25 - $18.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... qualities: * High school diploma or equivalent required; college coursework a plus. * Prior ...
Call CenterSales Representative
Tampa, FL · Remote
$14.75 - $19/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... below qualities: * Must be 18 years or older * High school diploma or GED required * Fluent in ...
Call CenterSales Representative
Tampa, FL · Remote
$14.75 - $19/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... below qualities: * Must be 18 years or older * High school diploma or GED required * Fluent in ...
Call CenterSales Representative
Tampa, FL · Remote
$14/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... below qualities: * Must be 18 years or older * High school diploma or GED required * Fluent in ...
Call CenterSales Representative
Tampa, FL · Remote
$14/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... below qualities: * Must be 18 years or older * High school diploma or GED required * Fluent in ...
$16/hr
Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... quality, have great organization skills, and can switch gears at a moment's notice. Job ...
$16/hr
Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... quality, have great organization skills, and can switch gears at a moment's notice. Job ...
Debt Recovery Supervisor
Tampa, FL · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor performance against key metrics, including collection rates, call quality, and ...
Debt Recovery Supervisor
Tampa, FL · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor performance against key metrics, including collection rates, call quality, and ...
Debt Recovery Supervisor
Tampa, FL · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor performance against key metrics, including collection rates, call quality, and ...
Debt Recovery Supervisor
Tampa, FL · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor performance against key metrics, including collection rates, call quality, and ...
Debt Recovery Supervisor
Tampa, FL · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor performance against key metrics, including collection rates, call quality, and ...
Quick apply
Debt Recovery Supervisor
Tampa, FL · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor performance against key metrics, including collection rates, call quality, and ...
$16/hr
Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... quality, have great organization skills, and can switch gears at a moment's notice. Job ...
$16/hr
Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... quality, have great organization skills, and can switch gears at a moment's notice. Job ...
Bilingual Call Center Representative
Miami, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... They are responsible for providing high quality service to all callers using phone, email or chat.
Bilingual Call Center Representative
Miami, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... They are responsible for providing high quality service to all callers using phone, email or chat.
Customer Service Call Center
Miami, FL · Remote
$21/hr
Adecco is seeking professional and detail-oriented Remote Customer Support Representatives to ... Meet productivity, quality, and service-level expectations * Follow established workflows, scripts ...
Quick apply
Customer Service Call Center
Miami, FL · Remote
$21/hr
Adecco is seeking professional and detail-oriented Remote Customer Support Representatives to ... Meet productivity, quality, and service-level expectations * Follow established workflows, scripts ...
Bilingual Call Center Representative
Tampa, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... They are responsible for providing high quality service to all callers using phone, email or chat.
Bilingual Call Center Representative
Tampa, FL · Remote
$19/hr
These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... They are responsible for providing high quality service to all callers using phone, email or chat.
Remote Quality Call Monitoring information
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Full-time
Re-posted 9 days ago
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements.
The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Serve as the primary point of contact for assigned client accounts.
- Conduct regular business reviews and performance presentations.
- Monitor service delivery and ensure adherence to SLAs and KPIs.
- Collaborate with operations, QA, and training teams to resolve issues.
- Identify opportunities for account growth and service improvement.
- Manage client onboarding, transitions, and change requests.
- Track and report on client satisfaction and feedback.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- 3+ years of experience in client services or account management in a BPO.
- Strong relationship management and communication skills.
- Ability to analyze data and present insights to clients.
- Experience managing multiple client accounts.
- Bachelor’s degree in Business, Communications, or a related field.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US