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Remote Quality Assurance Operations Manager Jobs in Kentucky

Ecm Tek Llc

OpenText Exstream Developer

Glasgow, KY · Remote

Remote Job Type: Full-time We are seeking an experienced OpenText Exstream Developer to join our ... Quality Assurance: * Conduct thorough testing of communication templates and workflows to ensure ...

DaVita

$62K - $85K/yr

... operations. This position assists in developing or revising procedures to achieve maximum ... Monthly Management Reports. * Performs Monthly Quality Assurance audits for Health Information ...

Actalent

Project Controls Specialist

Kevil, KY · On-site +1

Collaborate closely with engineering, finance, operations, and PMO teams to ensure alignment of ... Support quality control and quality assurance activities related to project controls, ensuring data ...

New

Deloitte

Manager - ServiceNow

Louisville, KY · On-site +1

... Operations Management, Information Technology Asset Management, and Third-Party Risk Management ... Meticulous attention to detail and quality of work product * Ability to build and sustain ...

Ecm Tek Llc

CCM Developer

Glasgow, KY · Remote

Remote Job Type: Full-time We seek a skilled and experienced Customer Communications Management ... Quality Assurance: Conduct thorough testing and debugging of CCM solutions to ensure the accuracy ...

Gray Construction

Field Engineer

Lexington, KY · On-site +1

Overview Gray Construction is looking to add an experienced Field Engineer to our field operations ... A/QC standards. Work with Site Manager in establishing safety meeting agenda. * Conduct safety ...

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Remote Quality Assurance Operations Manager information

What is the difference between Remote Quality Assurance Operations Manager vs Remote Quality Assurance Specialist?

AspectRemote Quality Assurance Operations ManagerRemote Quality Assurance Specialist
CredentialsTypically requires a bachelor’s degree in quality assurance, engineering, or related field; certifications like CQE are commonUsually holds a similar degree; certifications like CQE or ASQ certifications are beneficial
Work EnvironmentOversees QA teams, manages processes, and ensures compliance across projects remotelyPerforms testing, audits, and reviews primarily in a remote setting, often focused on specific products or processes
Employer & Industry UsageUsed in manufacturing, software, and tech industries for managerial rolesCommon in software, manufacturing, and healthcare sectors for technical QA roles

The main difference is that the Remote Quality Assurance Operations Manager oversees QA teams and processes at a strategic level, while the Remote Quality Assurance Specialist focuses on executing testing and quality checks. Both roles require relevant certifications and work in similar industries, but the manager has broader responsibilities and leadership duties.

What are popular job titles related to Remote Quality Assurance Operations Manager jobs in Kentucky?

For Remote Quality Assurance Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Quality Assurance Operations Manager jobs in Kentucky look for?

The top searched job categories for Remote Quality Assurance Operations Manager jobs in Kentucky are:

Remote Quality Assurance Operations Manager jobs near you

Senior Product Manager Workforce Management

PharMerica

Louisville, KY • On-site, Remote

$115K - $152K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

PharMerica rating

6.6

Company rating: 6.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

65th of 113 rated pharmacies

Job description

Our Company
PharMerica
Overview
PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.
We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!
Pharmerica is seeking a strategic, technology-focused and operationally driven Senior Product Manager to develop the evolution and optimization of Pharmacy workforce management technology products. This role partners with Operations, IT, HR, Analytics and Pharmacy senior leadership teams to design intelligent, scalable workforce technology solutions that enhance operational efficiency, automation, visibility and user experience across multiple business lines.
The Senior Product Manager, Pharmacy Workforce Management, is responsible for innovating and optimizing multiple workforce technology products and the integrations that support Pharmacy operations across several business lines. This role enables proactive operational decision-making through advanced workforce technologies, AI-assisted workflows, system automation, real-time operational visibility, and scalable support models - creating a smarter, more connected workforce ecosystem.
This position leads the development and deployment of Pharmacy workforce technology product management initiatives focused on Verint Workforce Management and Operations Manager capabilities, API and systems integration development, sandbox governance, workforce technology administration, intake and ticketing solutions, and continuous process optimization. The role serves as the business product manager for several workforce technologies, balancing operational priorities with innovation, scalability, governance and long-term platform strategy.
Using advanced product management principles, workforce technology expertise and cross-functional collaboration, the Senior Product Manager drives modernization efforts across workforce operations through intelligent integrations, automation opportunities, AI-enabled support solutions and enterprise platform governance.
Remote Opportunity. May reside anywhere within the Continental USA.
Schedule: Monday through Friday, hours per business needs.
The ideal candidate will have 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience
Benefits and perks for You!
  • Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k)
  • Company Paid Time Off*
  • Shift Differential
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs

*Benefits may vary by employment status
Responsibilities
  • Leads configuration, governance, and optimization of Verint Optimization and additional products and functionality capabilities for operational workflows
  • Manages and supports enterprise integrations and API development efforts connecting Verint with additional product platforms such as ADP, RingCentral, LTC400, Framework, and other operational systems
  • Oversees product capabilities such as Verint Operations Manager to improve operational visibility, workflow management, automation, and real-time decision-making
  • Administers sandbox environments, testing protocols, release validation, and change management processes for workforce technology enhancements
  • Develops and maintains enterprise intake, ticketing, and support processes using SharePoint and other workflow management tools to improve scalability and user experience
  • Identifies and implements AI-enabled solutions, automation opportunities, and process improvements that reduce manual effort and enhance operational efficiency
  • Partners cross-functionally with senior leaders across Operations, IT, Analytics, HR, and vendor teams to deliver scalable workforce technology solutions
  • Monitors platform performance, system utilization, data integrity, and operational KPIs while driving continuous improvement initiatives
  • Creates and maintains documentation, governance standards, training materials, and support resources to ensure successful adoption and long-term platform sustainability

Qualifications
Required Qualifications
  • Bachelor's degree in Information Systems, Engineering, Business, Workforce Management, or related field
  • 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience
  • Deep understanding of WFM platforms and telephony systems; Verint experience preferred
  • Strong understanding of workforce management operations including forecasting, scheduling, real-time management, and reporting
  • Experience managing enterprise technology integrations and API-enabled solutions
  • Experience partnering with IT, operations, and business stakeholders in a cross-functional environment
  • Experience with enterprise ticketing, intake, governance, and change management processes
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and stakeholder management abilities

Preferred Qualifications
  • Master's degree in related field
  • Prior pharmacy or healthcare operations experience
  • Exposure to predictive analytics, automation, or AI-assisted workforce tools
  • Experience supporting Enterprise workforce technology implementations or platform administration

About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

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